Doxy.me is a telemedicine solution designed for healthcare providers and mental health practices of all sizes. The solution is HIPAA compliant and offers a secure platform, video conferencing, and virtual waiting room features. A mobile device app is available for iOS and Android smartphones.
To begin a telemedicine visit, patients click on a personalized room URL shared via email or SMS by the practice or individual provider. Doxy.me uses high call quality for HD video conferencing sessions. Additionally, the Doxy.me platform features live chat functionalities within its interface, where patients can communicate with providers via text.
The Clinician Dashboard creates lists of upcoming patient appointments and helps providers transition between telemedicine sessions. Several patients can use the online check-in feature which automatically updates the provider patient queue on the Doxy.me platform.
Doxy.me offers waiting room personalization by allowing providers to send videos and images to patients before a telemedicine session begins. This solution also records meeting history, including patient details, date of appointment, and call duration.
Peggy S. Branche: Krankenhausversorgung & Gesundheitswesen Mitarbeiteranzahl: Selbstständig
Easy for patients and providers and FREE.
Some patients are unable to access the camera and microphone; not sure why.
Dylan G. Branche: Krankenhausversorgung & Gesundheitswesen Mitarbeiteranzahl: 2-10 Mitarbeiter
Development Team Daily Stand-Up Meetings!
Doxy is a great solution for video chats. I prefer Doxy over many of the "leading" industry rivals like Skype, Zoom, Hangouts, etc. because:
a) HIPAA Compliant
b) Entirely web-based
c) Easy to use
d) Waiting room with customization
e) Great conversation starter anytime someone new joins a video chat with me
There are a few cons, but I do hope that these features will be developed overtime.
I could be missing it, but I don't believe there is a way to record calls - or at least I haven't been able to in previous sessions. Additionally, some of my colleagues that join meetings have difficulty sharing their screen or requesting permission to.
I also would not be opposed to a desktop application either. I think for users with premium accounts, more features can be packed into a desktop application built on electron while still allowing users without an account to easily join my meeting without downloading anything. This would help with settings being lost after clearing my browser cache (which I have clear every time I close the firefox app).
Sonya G. Branche: Psychische GesundheitsfÃ¼rsorge Mitarbeiteranzahl: Selbstständig
It was working really well for client appointments (which I do a lot of using tele conferencing systems) but has become extremely unreliable in the last month. I did recommend it to one colleague who is having similar issues
In the past I would have said easy to use and reliable ..
I have tried every possible combination to have the highest speed possible, and my clients have high speed service, but Doxy is constantly freezing up during sessions. I used to have excellent service with Doxy and I'm wondering why it has changed. When I do Doxy's diagnostic service it says everything is "excellent", but I can tell you it is not!I have already paid for the service for the year, but I'm considering switching. I received an email from the CEO of Doxy a month or so ago saying he was leaving and i am wondering if things have changed and the service isn't what it used to be?
Antwort: Doxy.me 25.9.2017
Hi Sonya, I'm sorry for the trouble.
We haven't changed anything in the past couple months in regards to the quality of our service. I'd be happy to jump on a call with you and see what might be going on.
Sometimes even things like not having a recent software update installed can have negative effects on performance - so I'm confident we could get it worked out.
We also have a satisfaction guarantee so we will refund you for any unused time on your yearly plan if we are not able to come up with a solution for you.
I sent you a email as well so we can setup a time to troubleshoot.
CTO and Cofounder
Jassy C. Branche: Psychische GesundheitsfÃ¼rsorge Mitarbeiteranzahl: 2-10 Mitarbeiter
I originally chose Doxy.me as a back-up for when my normal video platform, VSee, was not working. But I now consistently use Doxy.me instead of VSee because it's more reliable.
Doxy.me has been easy to use for both myself, a licensed psychotherapist, and my clients some of whom are not very tech savvy. It has a user-friendly interface which makes life a lot easier for those of us who had to quickly move to Telehealth.
Sometimes the visuals aren't as stable as I would like - and not sure if this is the stress on the bandwidth or a software issue.
Alyssa W. Branche: Psychische GesundheitsfÃ¼rsorge Mitarbeiteranzahl: 11-50 Mitarbeiter
Solving the issue of telehealth use due to the pandemic. It'/s solved a lot of issues for my meetings with clients and staff as an admin!
This product was much more reasonable for the cost than others have been. We love the customizable waiting room feature because we can add photos from our ranch. I have had very few connectivity issues and I love that there's a waiting room that clients can log into anytime and must wait there until the therapist lets them in. The link is the same always, which always makes things so much easier for client use.
Other staff on our team have had issues with connectivity and client use, but this isn't something I've had personal issues with.