Über Zoho Desk
Zoho Desk Preis
Zoho Desk bietet eine Gratisversion und eine kostenlose Testversion. Die kostenpflichtige Version von Zoho Desk ist ab $ 14,00/Monat verfügbar.
Alternativen für Zoho Desk
Zoho Desk Erfahrungen
Funktionsbewertung
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 10 000+ Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
The gold standard in customer service!
Invaluable progress has been made in facilitating communication. Helping us more effectively assist and guide customers who have questions or concerns about our offerings. Because of the faster resolution of customer issues, we have also seen a rise of at least 10% in the number of new customers requesting our services.
Vorteile
Currently, we're using the Zoho Desk application to aid our customers and foster deeper connections between our products and services. And in this way, we can speed up the resolution of any issues or complaints our users may have inside the service.
Nachteile
If we were using an issue tracking application, the ability to drag and drop items across categories would be really helpful. To my knowledge, the ability to receive and transmit voice memos has also been introduced. What you propose is novel in the extreme.
- Branche: Schreiben & Editieren
- Unternehmensgröße: Selbstständig
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Zoho Desk
Zoho Desk is the best for customer care as it provides the facility to assign tickets automatically. It is stable for use.
Vorteile
Ticket assignment is automatically
It helps to enhance the relationship with clients
It is a stable tool
Nachteile
Workflow is sometimes not instinctive
There are limitations to living chat
confusing settings
- Branche: Automotive
- Unternehmensgröße: 51-200 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Helpful tool for management
It is better than previously used app and gets things done,
Vorteile
It is optimised for initial starting business and tasks can assigned reassigned and updated, u can divide the task, categories them based upon the projects
Nachteile
It has some glitches and maintenance time is little bit high
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 2-10 Mitarbeiter
- Wöchentlich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Powerful ticketing system with lots of options.
We are using the system to log all customer faults making it easy to invoice for the time spent and also as a handy knowledge base for future reference.
Vorteile
I like the fact it is hosted online with all updates taken care of to save having to run our own internal systems. There are lots of options and even the free one can easily take care of a small helpdesk. The software can be accessed on line so is useful if you need to work from different locations. There are a lot of extra features you can easily add for only small incremental price increases if you need to expand as you grow.
Nachteile
Some of the features are not as simple to implement as they could be making a bit of a learning curve for new staff members.
Gründe für den Wechsel zu Zoho Desk
It had more of the features we need and we use other Zoho products so they link together quite easily.- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 5 001-10 000 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
Zoho Desk: Literally a Customer Delight
The overall experience has been good.Once we started using it, there is no need to explore any other tool. Solves our purpose completely
Vorteile
Zoho Desk allows our customer support team in handling queries in a sequential manner. Being a player in the SaaS domain tickets handling and ensuring optimal productivity of agent is a challenge which gets solved by this vendor of ours. Adding to this, various integration features with different applications ensure high level of optimization and reduced TAT.
Nachteile
UI/UX of the platform needs a big boost up. Various shortcut icons and analytics can be improved.
