Birdeye


Birdeye Logo

 

334 Bewertungen (4,5/5)
 
Birdeye is an all-in-one customer experience platform that provides businesses with the tools to deliver great experiences at every step of the customer journey.  More than 60,000 businesses of all sizes use Birdeye every day to be found online and chosen through listings and reviews, be connected with existing customers using text messaging, and deliver the best end-to-end customer experience with survey, ticketing, and insights tools. Founded in 2012, Birdeye is headquartered in Palo Alto and led by alumni from Google, Amazon, Salesforce, and Yahoo. Birdeye is backed by Salesforce founder Marc Benioff, Yahoo co-founder Jerry Yang, Trinity Ventures, and World Innovation Lab.
 

Birdeye - Birdeye messenger
 
  • Birdeye - Birdeye messenger
    Birdeye messenger
  • Birdeye - Birdeye reporting
    Birdeye reporting
  • Birdeye - Birdeye reviews
    Birdeye reviews
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334 Bewertungen über Birdeye

 

Nick F. Branche: Marketing & Werbung Anzahl der Mitarbeiter:  2-10 Mitarbeiter Mitarbeiteranzahl:  2-10 Mitarbeiter

24.7.2020

24.7.2020

Quelle der Bewertung: Capterra

Best choice for review management platforms

Übersetzen auf: Deutsch
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I'm quite happy with everything. We have run into some billing issues, technical issues, etc, but we did manage to get everything resolved. We were assigned a customer service rep and they've been very helpful in ironing out any problems. I've been with these guys for almost 2 years and I don't have any interest in switching to a different provider.

Vorteile

We tried a few different review management systems but BirdEye was the most established one. They offer great deals for marketing agencies that are looking to whitelabel the software and offer it to clients as part of the marketing packages. This was a huge plus for us.

Nachteile

Software can be clunky. Think of BirdEye like Salesforce, they're the biggest in the space because the software is good but it can also be rather clucky to use. Other review management systems were more streamlined but I think BirdEye more than makes up for it with customer service and support.

Übersetzen auf: Deutsch

Antwort: BirdEye 31.7.2020

Hi Nick, thanks for choosing BirdEye! We appreciate you being a BirdEye partner and we look forward to the years to come. Keep up the great work!

Mark R. Branche: Marketing & Werbung Anzahl der Mitarbeiter:  11-50 Mitarbeiter Mitarbeiteranzahl:  11-50 Mitarbeiter

22.7.2020

22.7.2020

Quelle der Bewertung: Capterra

An Essential for Anyone with a Customer-centric Workflow

Übersetzen auf: Deutsch
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I've had Birdeye in my corner for going on 5 years now and they always work to make my job easier. Their team is on the pulse of the situations that arise with my/clients' usage, and it's appreciated every time.

Vorteile

I like Birdeye's capabilities as a service to allow you more functionality for your clients, whether it's the reports or the tags/tickets you can assign. It's an easy tool to onboard and everyone loves it upon logging in.

Nachteile

The problems with aggregation of reviews/responses to various other platforms (Yelp, Apts.com, aptRating) can be a bit concerning when reviewing your actions with clients.

Sophia H. Branche: Einzelhandel Anzahl der Mitarbeiter:  2-10 Mitarbeiter Mitarbeiteranzahl:  2-10 Mitarbeiter

22.1.2021

22.1.2021

Quelle der Bewertung: Capterra

Birdeye is great!

Übersetzen auf: Deutsch
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Vorteile

Birdeye is very easy to use and it has a ton of amazing features. I love that I am able to track all of the different reviews we receive. The customer service that this company provides is also out standing.

Nachteile

The only downside to Birdeye is that it doesn't integrate with the Edge, the main software system we use in our business.

Übersetzen auf: Deutsch

Antwort: Birdeye 27.1.2021

Hi Sophia, we love hearing that our support team is taking great care of you. Thank you for being a Birdeye customer!

Kyle K. Branche: Bau Anzahl der Mitarbeiter:  11-50 Mitarbeiter Mitarbeiteranzahl:  11-50 Mitarbeiter

12.3.2020

12.3.2020

Quelle der Bewertung: Capterra

IMPOSSIBLE TO GET OUT OF THERE CONTRACT!!! YOU WILL BE STUCK LIKE ME

Übersetzen auf: Deutsch
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It was a good service but there contract is made to keep you stuck year after year. Good luck ever getting out of it.

Vorteile

So sad because they actually have a decent platform but we have tried on multiple occasions to cancel our membership because our new system has a similar feature that took the place of this. We have called, emailed, etc and our Rep doesn't call us back once he knows we are trying to cancel. Then magically when he finally calls us back he informs us that we just missed the cut off to cancel and were stuck for another year. Another $4200 down the drain. Don't take my word for it, take all the rest of people who have met the same fates word for it by reading all other negative reviews online. Sad when any company who is supposedly doing legitimate business has to trap you with this auto renewal and then claim its our fault for not canceling in time. Now they are saying I cant do anything until September again even though we have tried multiple times to cancel this.

Nachteile

You can never get out of your contract that supposedly you are suppose to be able to after the first year. The Rep knew we were trying to cancel but yet finally got a hold of us after the "cut off" date that auto renews us. I cant believe when you have been a loyal customer for 3 plus years they still feel the need to trap you into this. I understand the first year but after many years to trap you like this is horrible business practices. I dont want any money back, all I want is to be done. It served its purpose but now Im done but they claim Im stuck until September but Im not even allowed to put in a future cancellation request. No I have to go through the whole year and try all over again to get a hold of them in there slim cancellation window and Im sure they will magically avoid our call and then magically not call us back until after its to late. My advice to anyone is find a company to do this same thing for you that doesnt have this fine print auto-renewal because you will stuck just like I am.

Sarah E. Branche: Luxusgüter & Schmuck Anzahl der Mitarbeiter:  2-10 Mitarbeiter Mitarbeiteranzahl:  2-10 Mitarbeiter

15.1.2021

15.1.2021

Quelle der Bewertung: Capterra

Sarah Eshelman-Hendrickson's Fine Jewelry

Übersetzen auf: Deutsch
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Great! Set up was simple. Easy to use. Customer service is top notch!

Vorteile

Being able to text customers saves us lots of time.

Nachteile

I would like to be able to integrate with our POS system and add more features to work along side that.