Über CloudTalk
CloudTalk Preis
CloudTalk bietet keine Gratisversion, aber eine kostenlose Testversion. Die kostenpflichtige Version von CloudTalk ist ab $ 25,00/Monat verfügbar.
Alternativen für CloudTalk
CloudTalk Erfahrungen
Funktionsbewertung
- Branche: E-Learning
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Great IVR & solid value
Very positive! Sending the high-five to their team.
Vorteile
Besides having like every feature of the contact center available on the market, we like the easy-to-use interface, their team (especially support) and the pricing is better compared to the competitors.
Nachteile
The mobile app could be improved, but we prefer the desktop app anyways.
Gründe für den Wechsel zu CloudTalk
Best value for the pricing, solid support- Branche: Freizeit, Reisen & Tourismus
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Great product and fantastic support!
I can say 10/10.
They have all that we need, and, in addition, they offered me great opportunities. a recent one was an article in their customer experience section.
Vorteile
The integration process was enjoyable, as we had a dedicated Sales manager taking care of our implementation. As we are already integrated, my favorite features are the interactive voice replies, missed calls, and the statistics we can use to improve our decisions.
Nachteile
The cloudtalk team is improving along the way. We have experienced some temporary bugs.
In Betracht gezogene Alternativen
TwilioWarum CloudTalk gewählt wurde
The hardness to communicate with Twillio and to obtain support for our desirable functions.Zuvor genutzte Software
TwilioGründe für den Wechsel zu CloudTalk
Cloudtalk team was more responsive and quickly introduced us to all the features we were looking for.- Branche: Outsourcing/Offshoring
- Unternehmensgröße: 1 001–5 000 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Unreliable tool for small businesses that do not work 24/7
Vorteile
The waiting time for the phone lines is short. That is the main positive thing
Nachteile
Reception is unstable.assigning a caller ID takes over one month.they will do unexpected maintenance during the middle of the night, without asking/advising their night-users about itCustomer service is awful.
Antwort von CloudTalk
I'm sorry to hear about your disappointing experience with us. It's always our intention to provide great customer service and useful, transparent advice. Please accept our sincerest apologies that we didn't live up to your expectations on this occasion.
I'm thankful that you reached out to share your experience as your valuable feedback helps us to improve our processes and better serve our clients. Please reach out to us at [email protected] to discuss how we can make this right.
- Branche: Informationsdienst
- Unternehmensgröße: 2–10 Mitarbeiter
- Wöchentlich für 6-12 Monate genutzt
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Quelle der Bewertung
Easy-to-use and intuitive call center software
Vorteile
Cloudtalk is a very easy-to-use VoIP calling tool that is saving us time when it comes to the time it takes us to make calls. Plus, when one colleague is busy answering calls, it automatically transfers calls between my other colleagues, that are available. It is a great tool to connect with customers around the world, in our case usually free of charge. It is a great tool, especially when you scale up.
Nachteile
Nothing as it has literally everything we were looking for in a vendor.
Antwort von CloudTalk
Many thanks for taking the time to share your feedback with us. We're very happy to hear that we met your expectations and were able to help your company answer all your calls.
We take great pride in what we do, and it is our earnest desire that it assists each and every one of our clients in achieving their objectives. It does, as seen by your comments, and we appreciate you telling us.
- Branche: Versicherung
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
Cloudtalk is the many tools in one
It's a really great app especially because you can do more things than just call a contact. Top point the dashboard they provide is perfect and it gives you the control you need in order to analyze better your calls and get better results.
Vorteile
The features me and my team like the most are the possibility to send SMS and get replies, from your contacts, the possibility to use tags in order to categorize your calls, and leave notes at any time even when the call is over or maybe you have forgotten to write something and you can go back to the call history. I like it because it gives you the idea of a real phone so you can do more things with one app. Plus, the statistics dashboard is excellent.
Nachteile
The thing I liked the least at the beginning was some technical problems we faced with the integration with our CRM.
