Über TheraNest

TheraNest is an HIPAA compliant web-based mental health solution used by solo practitioners, large mental health practices, and nonprofit organizations. The solution is suited for therapists, psychologists, psychiatrists, and social workers. TheraNest offers electronic medical records (EMR) software with a mobile app for Android and iOS. The solution also includes a client portal, patient scheduling, DSM/ICD codes, progress notes, treatment plans, and discharge notes. Users can review and cosign notes and build custom forms. TheraNest’s billing features include insurance claims, credit card services, and batch invoices. Users can generate reports, including payroll, staff billing, and invoice reports. Unlimited document storage and unlimited support are included. TheraNest’s client portal - TheraBook, allows clients to schedule appointments, complete demographic information, enter insurance information and submit intake forms from within their own secure accounts. Everything entered in the client portal will sync to clients’ accounts in TheraNest. The system also includes voice, text and email reminders for patients.
Dashboard
Calendar
Progress note
Billing report
Ledger
Diagnostic codes
TheraNest Video
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TheraNest Preis

TheraNest bietet eine Gratisversion und eine kostenlose Testversion. Die kostenpflichtige Version von TheraNest ist ab 39,00 $/Monat verfügbar.

Startpreis:
39,00 $/Monat
Kostenlose Version:
Ja
Kostenlose Testversion:
Ja

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TheraNest Erfahrungen

Funktionsbewertung

Preis-Leistungs-Verhältnis
4,5
Funktionalität
4
Bedienkomfort
4,5
Kundenbetreuung
4,5
5 von 723 Bewertungen Alle Bewertungen anzeigen
Melissa W.
  • Branche: Psychische Gesundheitsfürsorge
  • Unternehmensgröße: 2-10 Mitarbeiter
  • Verwendet: Täglich für 1-5 Monate
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionen
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 16.9.2019

All-in-one platform that's perfect for my small private practice!

My business is very part-time on the side, and I didn't have time or resources for some of the other options that are on the market. TheraNest gave me everything I needed to run my practice easily, efficiently, and professionally.

Vorteile

It's simple to use and has everything you need to make your small private practice run. The customer support is AMAZING! I've never had a question or concern that wasn't quickly resolved by their great team.

Nachteile

I would like to see the TeleHealth screen be bigger. This is a work in progress since this is a newly added feature.

Antwort von TheraNest

Melissa we are so glad to hear that TheraNest is making a difference for your business! We can't wait to see how your business grows!

Beantwortet am 23.9.2019
Micheal frances S.
  • Branche: Psychische Gesundheitsfürsorge
  • Unternehmensgröße: 2-10 Mitarbeiter
  • Verwendet: Täglich für 6-12 Monate
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
1
Funktionen
3
Bedienkomfort
1
Kundenbetreuung
1

4
Bewertet am 8.11.2019

Theranest lies about their customer service

From time to time, I was able to break through to their "upper management" and was told they really care about me and my clients and my ability to deliver therapy to those in need. This too turned out to be a falsity.

The decision to cut me out was born of my holding them to their word about live customer service.

I have requested to speak to the business owner, but so far, the coward has not had the necessary honor to call a fellow business person to discuss this travesty.

I am considering legal action against this company to recoup the money it will cost me to take down my data from Theranest and use another competitive software.

THEY ARE POISON. Stay away from them.

Vorteile

It's a comprehensive program that handles most aspects of the claim processing we all need in a busy practice.

They SAY they offer live customer service when a user runs into questions about how to use the program. That is why I chose them over Simple Practice, which offers NO live customer service.

The reality is when you are in need of an answer on how to use an aspect of the program, you must leave a message on a voice mail.

They will call you back when it's convenient for them to do so - and that's never when I need an answer.

I do all of my claims submissions myself and I'm a fairly intelligent and computer literate user. This is a complex, intricate software with may nuances in use.

My time is limited, and so it doesn't work for me to have to wait for an answer until it's convenient for them to call me back.

Nachteile

Simply put, they lie about their live customer service.

Their training videos are convoluted, not well-produced and hard to follow in terms of content.

I spent countless hours and significant money to make the transfer over to Theranest, and when I held them to account for their promised and not delivered live customer service they CANCELLED MY ACCOUNT!

This has caused me undue stress and dollars...and they have been very callous and offered no-compromise position. I complained too much, and therefore, they got rid of me! Nice!

Antwort von TheraNest

We value feedback from all of our customers and use that feedback so that we can continuously improve. While we believe TheraNest offers best-in-class customer service, we know every user has different needs for their practice. We at TheraNest work tirelessly to meet our customers' expectations each and every day.

Beantwortet am 14.11.2019
Kristi P.
  • Branche: Psychische Gesundheitsfürsorge
  • Unternehmensgröße: 2-10 Mitarbeiter
  • Verwendet: Wöchentlich für Mehr als 2 Jahre
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
1
Funktionen
2
Bedienkomfort
3
Kundenbetreuung
1

4
Bewertet am 22.4.2021

Very poor customer service/Never responded to me

Vorteile

Ease of use with documentation. It prefills for treatment goals.

Nachteile

After charging me an insanely high fee for managed billing, they refused to refund the deposit after I canceled the service with no services yet provided. The sales person told me the service would work for me even though I would be doing double the work since my billing platform and appointment scheduling is through a different provider. So paying double and doing double the work is what she thinks should work for me! She was very unprofessional and rude and her supervisor never contacted me to resolve the situation. I’m switching to SimplePractice after 4 years with TheraNest. I’m in a helping profession and wasn’t expecting to be treated so poorly and dismissed after being a loyal customer.

Beth A.
  • Branche: Medizinische Praxis
  • Unternehmensgröße: Selbstständig
  • Verwendet: Täglich für Mehr als 2 Jahre
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
1
Funktionen
4
Bedienkomfort
2
Kundenbetreuung
1

3
Bewertet am 14.7.2020

Don't do it!!

Vorteile

ease of use in terms of scheduling, billing etc. Clearly did not check out customer service.

Nachteile

The organization obviously does not have the infrastructure to be able to provide timely or useful customer service. It typically takes several days to a week before you hear back and then will likely have to schedule call for another week later. Customer service completely stinks. Other companies like Practice mate etc will answer phone calls and troubleshoot problems when it work for the customer, not when some technician can set up a call. Twice the time alotted for call hasn't been enough and we've needed to finsih call at another time.

Antwort von TheraNest

Hi Beth, thank you for your feedback. We do offer different channels of support. While some customers prefer the option to set up a call between their client sessions, we do offer an alternative where you can call in at your convenience (1-800-867-8405; option 2 for support). Scheduled calls are a popular option and can sometimes book out several business days with our Insurance Billing Specialist. But if you have some general questions you are looking for a quick answer to we would recommend giving our 1-800 number a ring.

A member of our Customer Happiness team will reach out to you to see how we can assist you further.

Beantwortet am 28.7.2020
Courtney M.
  • Branche: Gesundheit, Wellness & Fitness
  • Unternehmensgröße: Selbstständig
  • Verwendet: Täglich für Mehr als 2 Jahre
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionen
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 21.1.2021

Wonderful

Easy to learn, and [SENSITIVE CONTENT HIDDEN] helped tremendously in guiding me.

Vorteile

It is very intuitive and easy to use. It's smooth to use and logical.

Nachteile

I honestly love everything about it. It's great for what it is.

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