WorkWave Route Manager

Vorteile

GPS tracking and the ability for our customers to acknowledge delivery using the app.

Nachteile

We had to play around with the features to find out what works best for us. Also, we have to input a lot of information but that is to be expected I suppose

Vorteile

- Being able to put in customer receiving windows is absolutely stunning. This helps us ensure we meet every customer before they close and can provide accurate ETA's when running behind since the software calculates ETA's based on real time location via the GPS.
- Building simulations- this is where I work out routing logistics to figure out what days can accommodate new customer launches to the sales team
- The driver application is easy to use for our drivers and having the ability to get photos or BOL's/ issues/ setback and signatures is super helpful. We give user access to sales team to monitor the BOL's so we can bill accordingly.
- Importing and exporting are effortless. We can build spreadsheet with all the data of our routes which we enjoy very much.
- Ability to put shift duration restrictions on how much time a unit can be utilized for

Nachteile

- The reports are tricky to get the hang of and look bleak. We end up having to do a bit of extra work on our side to ensure the report data is correct and that we're retrieving what we need correctly.
- We don't have the ability to track temperature from the dashboard. WorkWave offers a 3rd party service for temperature tracking but it wasn't a fit for us
- That the breadcrumb limit is 3 hours. Extending this to upwards of 12 hours can be extremely useful to have full insight into the duration of a route.

In Betracht gezogene Alternativen

Verizon Connect, Onfleet, Motive und Samsara

Gründe für den Wechsel zu WorkWave Route Manager

We are very passionate of getting our produce to the customer as fresh as possible and on time. We deal with Chefs, Independents, Donation partners, DSD and DC's ranging from receiving windows/ operating hours/ appointment times. All those factors create a deep complexity which WorkWave is able to do with ease (although I do tweak its optimized routing almost daily given many variables) which is convenient.

Vorteile

The overall experience using WWRM has been great. It's been easy to get up to speed using and informing others how to use it.

Nachteile

There isn't anything that jumps out as something not liked.

Vorteile

The only thing I think works well is the notification. It will send a notification whenever a setting is violated.

Nachteile

Everything. There is no dashboard so there's no way to get an overall view of the driving behavior. The vehicle trackers don't let you save identification information like vehicle VIN number, license plate, drivers name. There is only one description field so if a driver switches vehicles and someone forgets to update the name on it it's nearly impossible to tie the device back to the vehicle. The default breadcrumb color is white and the map it's imposed against is mostly white so you can't see the breadcrumb on the map. You can't setup scheduled emails to push driver behavior reports to you on a regular basis and since there's also no dashboard you're constantly having to pull reports and make sense of the Excel data it exports. Reports are limited to a certain number of days data you can pull. The features and user experience is NOT intuitive. The only reason I've continued to use this product is because we have the device wired directly into our vehicles and cost to uninstall them and install a different brand just isn't worth it. This feels like a piece of software designed in the 90's and forgotten about by Workwave.

Vorteile

Workwave is a very flexible product and easy to use. The integration with our work order management system was very easy and we were able to improve our field technician productivity by 25%.

Nachteile

The inability to color code the order pins that are displayed on the map has been brought up by several different internal user groups.

In Betracht gezogene Alternativen

Route4Me

Warum WorkWave Route Manager gewählt wurde

Cost

Gründe für den Wechsel zu WorkWave Route Manager

The cost, ease of use of the API and feature set were the main determining factors in the purchase of WorkWave.