Orderhive

Vorteile

Orderhive was the only suitable order management system that I could find, that would provide a integration with Royal Mail (UK delivery service). Whilst this took some time to achieve (about 2 months), the integration works very well, enabling us to print off shipping labels without manually entering in the address. Orderhive also integrates with our online store, which allows the orders to be synced with ease. They listen to feedback and have great support. Orderhive have all the features necessary for our order management.

Nachteile

Nothing much, it's not perfect, but they're working towards it by listening to customers opinions. Maybe faster integration time, although they did run into some complications with our integration (probably why no one else does it with Royal Mail).

Vorteile

Orderhive has exceeded our expectations.

It is very fairly priced for the power of the system.

The automations for order processing and purchasing are huge labor savers. You can be quite creative using them to fit your business.

Anytime we get to a point where we can't do something we want, their team takes it seriously and tries to figure out how to help with a different process or even taking the issues to their development team for exploration.

The UI is beautiful compared to competitors. There are some limitations in search, sort and filter of large data sets, but they are working on expanding and strengthening it.

Onboarding takes time if you are migrating from other systems, but they are always present to problem solve. Data flows easily in and out of the system via excel sheets.

Integrations work well and APIs seem reliable.

We are US based. Orderhive is India based. I was worried the time difference would make it difficult to receive quality support, but their support team is quickly available most of the time so it is never a problem.

Highly recommended and I look forward to watching this strong platform get even stronger with its creative and humble corporate culture

Nachteile

I would like to see much more pop up contextual help. If I could hover over a help icon next to a field name, I wouldn't need to start a chat. That would save everyone time.

Vorteile

Integrations were very good - its easy to use but when more complex things are required you will run into major issues. Not for businesses that handle a large number of orders/products

Nachteile

Its not often that I take to Social media to complain but Cin7 Orderhive deserve a very special shout out for the lack of Support to their customers.They offer a 20x7 Support offering yet find themselves off for days and not responding (March 6th till 9th) there was no support whatsoever. No communication to advise that there will be no support, which in any case is shocking given that they are a global SaaS provider. Often they are off during their countries National Holidays (where they are based) and have zero contingency in place, so not a true 20x7 support.This is not the first time that we have had issues, senior Managers make promises, Dipan Gajjar but deliver no change.We have waited for 4 days to get a simple FTP integration resolved. After being off for 3 days they now fail to respond to our emails or messages surrounding other issues.Issues such as:- Stock values not updating correctly- FTP integration not functioning- Not responding for days- Support team lack of product knowledge (we have had to teach them what their platform can do!)- Raise tickets for issues but do not resolveThe impact this has on our business is detrimental and as we all know changing ERP platforms takes time and planning.So yes we will be moving, and given their impeccable track record I doubt they will take any action about our issues.However I hope post helps provide other potential users of this platform get a true and clear picture of how appalling their support is .

Vorteile

We're able to manage so many aspects of our inventory management, logistics, and operations from a single platform.

Nachteile

With so many features, it can take some time to get used to how to customize the software's capabilities.

In Betracht gezogene Alternativen

Zoho Inventory

Warum Orderhive gewählt wurde

Sortly was an entry-level product that tracked inventory on a very basic level.

Zuvor genutzte Software

Sortly

Gründe für den Wechsel zu Orderhive

Their product demo was very impressive and covered all of our needs and more. Orderhive's account representatives reached out to us very quickly and patiently answered all of our questions about the product.

Vorteile

Orders synchronization, purchase order management, inventory management, and order fulfillment have really helped our clients stay organized and grow their business.

Nachteile

There aren't any cons really. There were a few issues a year ago but Orderhive has resolved all of them.

In Betracht gezogene Alternativen

SAP Business One

Gründe für den Wechsel zu Orderhive

Excellent support, ease of use and setup, and great third-party integration.