accessplanit is a cloud-based training management solution that caters to businesses of all sizes and helps them to manage their resource and knowledge sharing sessions and trainings. The solution offers users options to create and manage day-to-day tasks, course catalogs, administration and more. The platform can be used for either commercial or employee training.
accessplanit automates billing processes and integrates e-commerce capabilities to manage customer transactions. Customer preferences, inquiries and other history are documented and managed in a single interface. This gives users the ability to create individualized structured marketing campaigns.
Reports are all automated, as are the user-created e-Learning portals where employees can track all their courses, webinars and more. Additionally, it features surveys and awards, CRM capabilities and course and resource management.
Services are offered for a one-time fee that includes support via phone, email and other online resources.
John H. Branche: Bildungsmanagement Mitarbeiteranzahl: 13-50 Mitarbeiter
Very smooth - access to the sand box was given a few weeks back and we've been encouraged to play around with it and find our way round the system. The 3 conference calls/webinars I've sat in on have been good but are probably a bit too content-heave for 90 minute sessions - having less content in the allocated time would work better as we skipped a few exercises due to time constraints.
The team have built exactly what we've asked for so accessplanit will allow us to move away from 3 different systems we currently use and use one streamlined provider with everything all in the same place which is not only far more convenient but will also save so much time!
I've only played around in the sand box so far, not the real system so I'm not really in the best position to judge this and critique it negatively so far.
Antwort: accessplanit 10.10.2018
Thank you for your feedback! It's great news that you have been able to centralise your training operations using the accessplanit system
Claire W. Branche: Non-Profit-Organisation Management Mitarbeiteranzahl: 13-50 Mitarbeiter
For a small company AP were very effective in getting us up and running quickly with this software, and good at coaching us through the initial set-up. We had a difficult transition period when the legacy system was switched to the new system, but they were eventually able to give us the support we needed. AP have some very useful hints, tips and 'help' information and are fairly good at letting us know about software releases and glitches.
It has extended our automated functionality, allowing us to communicate more efficiently with our customers and save valuable administrative time
Have still not got the hang of the easiest way to achieve financial reporting for my company - the finance data slicing could be improved
Integration with other systems has not worked so far
Antwort: accessplanit 11.9.2019
Thank you for your review. We're very pleased that the accessplanit system is allowing you to communicate more efficiently with your customers and is saving you lots of admin time. We hope that our team is giving you all the assistance with your financial reporting, but please do not hesitate to contact us with any questions or issues you may have.
Katie B. Branche: Non-Profit-Organisation Management Mitarbeiteranzahl: 13-50 Mitarbeiter
Communication could be improved. When they identify a fault, sometimes we are left to find this our ourselves.
Overall, the system is good. But as we have quite a complicated range of products in our business it is not as easy to apply the system to this.
The ability to have a tidy database where all users/companies are assigned to groups.
Over the three years plus that we have had the software, our Account Manager has been great. However, I have mixed reviews regarding customer support. Whilst always very prompt to respond, sometimes it seems that they do not know the system very well.
Antwort: accessplanit 17.9.2019
Thank you for your review. We're so glad that you are finding it useful to keep your databases tidy and up-to-date. As regards customer support, we can assure you that all the feedback we get is distributed internally and used to make improvements to our service.
Steven H. Branche: Computer-Software Mitarbeiteranzahl: 51-200 Mitarbeiter
time saving, better service to clients and increase in business performance and output
The ability to complete tasks in a quick and easy process contained within a single system has been invaluable in increasing our business performance and outputs. The flexibility and options now available to our clients has enabled us to provide a more flexible and user friendly environment for them.
Certain aspects of functionality are not as easy to use as others and there is a need to understand the relationship of the data in order to do some things, however once this is understood and the process followed the issue is no longer relevant.
Antwort: accessplanit 1.10.2018
I'm so happy to hear that you've been able to improve your customer service by using accessplanit!
Simone W. Branche: Professionelles Training & Coaching Mitarbeiteranzahl: 13-50 Mitarbeiter
Automation of booking processes for our courses. Sending automated emails to course delegates. Advertising courses on our website through the platform.
It's easy to use once you are clear of the functions you need to use, and the support team are very responsive and happy to help if you have any issues or just want to know the capabilities of the software based on an internal problem you want to solve or if you want to have an existing manual process automated via API.
Some of the language used in the functions could be easier to understand.
Antwort: accessplanit 1.10.2018
I'm so pleased to hear how much automation has improved your business processes! Our support team will be really happy to hear your feedback