The Magazine Manager

Vorteile

It knows our (magazine) industry front to back and the customizations are all built in and ready to use

Nachteile

Reporting doesn't give me exactly what I need all the time

Vorteile

There are so many features and benefits to this tool I am not sure where to start. Well, let's start with the level of customer service your team provides, in terms of knowledge, timely feedback, and incredible listening skills to the point of making platform changes in real-time. The sales reps are typically knee-deep in their CRM and I appreciate the insight of fellow reps sharing input on how to evolve this tool to ensure their success. I have used at least 10 different CRMs over the course of my career and have used both MM and NM- This is by far the BEST CRM out there!

Nachteile

The templates are still wonky and not as flexible as I would like in terms of changing layouts and having standard information feed into each proposal, as opposed to having to fill them in each time. Too time-consuming.

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Vorteile

We were managing our printed magazine with a series of spreadsheets on Google until we jumped to Magazine Manager. Now our team has real-time access to billing, contracts, pagination and flatplanning. It hasn't been easy and continues to present difficulties, but overall I'd say using Magazine Manager has been a benefit for our company.

Nachteile

Though they've tried facelift after facelift, I feel that the product is just so complex and has so much "technical debt" at this point in time that it needs a complete rewrite from the ground up in order to feel like a modern product. It is complex software designed to manage complex businesses, but it just doesn't meet the user interface and usability we're accustomed to in 2018.

Vorteile

Above all else, the customer service I receive from Magazine Manager employees in unparalleled. Not only is it a fantastic software with every capability we need and then some, but the team they have put in place at Magazine Manager is what I like most about working with them. Everyone is so incredibly knowledgeable and willing to jump in and help no matter what the request may be. I don't consider myself well versed in anything technology, but in working with Magazine Manager, I've been able to overcome those challenges and help my team create a workflow that has much more ease and transparency than ever before.

Nachteile

Because there are so many features and capabilities, I sometimes feel as though I am missing out on some of the benefits the software provides. I want to be more of an expert on the software rather than an expert in only a few areas. I do appreciate all the webinars put out by Magazine Manager and am certain that my knowledge will expand as time goes on.

Vorteile

Magazine Manager is specifically designed for those of us in the print and digital publishing industry and it is crucial to our sales success. It is extremely easy to learn and apply immediately. With this software, we are able to quickly and easily pull targeted email lists to generate sales, electronically invoice clients in literally minutes, take payments, and with a click of a button know what our clients' ad schedules are, what they have paid and what they owe. It is totally transparent - the reporting for a sales manager - and accounting - is outstanding. I receive as often as I wish emails listing calls by rep, meetings, sales booked, and more. The digital tearsheets are invaluable. Client portals allow customers to upload their own ads and pay electronically any time. It is so easy to create new reports. As a past Salesforce user, this is SO much easier to use and because it is made for ad sales, the company deeply understands the details of exactly what we need from this software. The support team and trainers are outstanding. There is abundant free training with your subscription and online videos available any time. And it is surprisingly affordable! Magazine Manager is a vital tool to managing our operation and achieving our advertising sales success. We switched two years ago. Many times a day, every day, as we work in the software to serve our clients and achieve our goals, we marvel at how easy it is to do what we need and how much we love this software.

Nachteile

There is coordination with accounting required to set this up, but the accounting team also loves the software. It is important to visualize your publishing organization and the hierarchy of products and business units in order to structure the software best for you, but once you determine that, it is easy to set it up the way you need.

In Betracht gezogene Alternativen

Warum The Magazine Manager gewählt wurde

Gründe für den Wechsel zu The Magazine Manager