Über Copper
Copper Preis
Copper bietet keine Gratisversion, aber eine kostenlose Testversion. Die kostenpflichtige Version von Copper ist ab $ 23,00/Monat verfügbar.
Alternativen für Copper
Copper Erfahrungen
Funktionsbewertung
- Branche: Telekommunikation
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
Great CRM for Gmail users
Vorteile
It works as a plug-in for Gmail. That sounds odd at first, but it actually works great assuming most of your sales activity happens by email - because you can add contacts, companies and opportunities (and access all email history with those contacts) with just a few clicks.
Nachteile
The sidebar takes up too much space when working on a laptop with a small screen (so I turn it off).
In Betracht gezogene Alternativen
PipedriveWarum Copper gewählt wurde
Recommendation of a friend.Zuvor genutzte Software
TrelloGründe für den Wechsel zu Copper
Gmail integrationAntwort von Copper
Love this feedback, Andrew. Really helpful for us as we continue to evolve the product. Thanks!
- Branche: Gesundheit, Wellness & Fitness
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
The ONLY Fully-Integrated CRM Solution for Google Workspace
Our small business has been a Copper client for the last 2-3 years and we have been incredibly happy with the Copper CRM product and the team that supports it. As our business grows, so do our CRM needs.
Copper has been able to fulfill each of these needs as they arise, often from regular updates on their product roadmap. It's almost like Copper has been "inside our head" and developed exactly what we needed prior to us asking.
@TeamCopper - Great job listening to your clients in the community and actually developing your product to suit our needs. This is what encouraged us to sign a 5-year agreement with you!
Vorteile
Full functionality within Google Workspace plug-in (Gmail, Calendar). Ability to pull a list view of Opportunities, Leads, etc and update individual records without leaving the screen (HUGE time-saver).
Nachteile
Import function needs work in the area of duplicate management and add/ overwrite tags. Third-party integration with Zapier makes this seamless but can add unnecessary expenses.
Warum Copper gewählt wurde
Eat your heart out, Salesforce. Copper just packed your lunch! If you are looking for a robust CRM/ lead management/ marketing suite that has all the lipstick but WITHOUT the Dev cost of Salesforce et al, then you need to try Copper. We did. And we couldn't be happier. Just try it. You won't regret it.Zuvor genutzte Software
Salesforce Sales CloudGründe für den Wechsel zu Copper
Copper was the robust, affordable solution to our growing CRM needs. Without the Dev cost.
- Branche: Marketing & Werbung
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
OK product. TERRIBLE customer service. DECEPTIVE cancellation policy
OK product. Terrible company to do business with. Avoid.
Vorteile
Attractive, easy to use, with good G-Suite integration.
Nachteile
Labyrinthian cancellation process with UI designed to lead users as far away from a successful cancellation as possible. No confirmations of cancellation in UI or emailed. No user viewable record of cancellation.
I was billed for 10 months after I thought I cancelled. When I tried to login after noticing the charges, I was unable to even after attempting to reset my password (No user exists).
I explained the situation to customer service and they reset my account and told me they weren't able to discuss refunds for the past 10 months until I processed another cancellation on my reset account.
I did so and was billed AGAIN two days later. When I contact customer service, they said that per their policy, not only was that charge valid, but that I would be charged AGAIN next month before charges stopped. When I asked about a refund for the past 10 months, they said that I should have cancelled and when I said that I did, they said prove it. I told them that their system does not generate cancellation emails and they said that per company policy, they would provide no refunds without proof of cancellation. PROOF THAT DOESNT EXIST BECAUSE THERE IS NO RECORD OF CANCELLATION EMAILED TO YOU OR AVAILABLE IN THE APP.
Antwort von Copper
Thank you for taking the time to submit a review. As a result of your feedback here and on other sites, and as a result of similar feedback from others, we have taken significant steps to improve as follows:
1. We hired a new VP of Customer Success, who took this problem on immediately.
2. He instituted 3 additional renewal email reminders: 90 days, 45 days, and 30 days before renewal
3. If the email reminder bounces due to account ownership changes, we assign the case to a Success Manager to track down the current owner to ensure the renewal notices are delivered
4. We adjust the renewal period not to start until we have confirmation that the account owner has been notified.
5. We rewrote our terms of service to make our policies more clear
6. We worked with support to provide clearer instructions on how to cancel an account.
7. We increased our support staff by 50% to make it easier for customers to get in touch.
We wish you all the best in your future endeavors.
- Branche: Immobilien
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Intuitive, Inclusive & Scalable
Wonderful! The customer service is AMAZING and overall we have converted so much more closed business as a result of effective lead and pipeline management within our company.
Vorteile
The ability to manage leads, manage pipelines, and store data, along with the ability to automate lead management.
Nachteile
the lack of ability to integrate with other softwares, the lack of commission management features, and the lack of ability to specifically disburse leads automatically based on tracked conversion rates
Warum Copper gewählt wurde
Contactually really only kept you nurturing leads but didn't incorporate pipeline management along with transaction and data management effectively.Gründe für den Wechsel zu Copper
The amount of features and intuitive layout of the program was easily the most scalable as we grow, and the best value monetarily as well!Antwort von Copper
Solid feedback that we'll be sharing with our team. Thank you, Jacqueline!
- Branche: Marketing & Werbung
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Copper
Copper has cut down dramatically on administration data entry try which allows for our staff to communicate with our prospects more frequently, which in return is bringing in more business for the company.
Vorteile
Copper has helped our company tremendously in regarding to time spent updating our CRM systems. We use to have to add all emails to the system, Copper automatically adds all the emails which has cut down on our administration time dramatically. It will also pull contact information for the internet, which also helps cut down time so the time can be spent elsewhere. Another favorite feature is being able to view the contact file in gmail when an email from that specific person comes in.
Nachteile
We wish that when adding notes into copper, there was more flexibility in regards to changing the color of the font or being able to highlight something within the note. Also, sometimes we have an individual in the system with more than one company but Copper doesn't allow you to add duplicate emails to multiple files.
In Betracht gezogene Alternativen
Salesforce Sales CloudWarum Copper gewählt wurde
If you have ever used ACT, you will understand why.Zuvor genutzte Software
Act!Antwort von Copper
Greatly appreciate the feedback, Jaimee!
