Katana Cloud Inventory

Vorteile

KatanaMRP has really helped me know what to order, and when to order it, as well as plan what comes next in manufacturing. It even lets me add time to tasks in production so I can monetarily make sure employees are being efficient enough for my company to remain profitable.

Definitely recommend. I wish I would have found them sooner.

Nachteile

Sometimes the app logs me out and I have to put the information in twice.

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Warum Katana Cloud Inventory gewählt wurde

Vorteile

Handling of inventory, items, products, ingredients, sales orders - all this is handled in a very efficient, clear and easy to use way. Makes the difference compared to many alternative MRP-/ERP-systems.
Connector to QuickBooks with automatic trigger for invoices in QB once the products are marked as shipped in KATANA.
Connector to Shopify for on-line sale of spare parts.
100% helpful and open minded customer service - very helpful in helping to understand all features and finding the best workflow for specific situations.

Nachteile

There are some functions/features which need improvement, e.g. the customization of documents such as Quotations so every company can generate a set of individual template to serve different areas (machines, spare parts, service,..). 3-5 custom fields for Quotes/Sales Orders/Products would be helpful. Althoug KATANA is intended to be a MRP-system it would be helpful to integrate SERVICE-articles (not only MAKE or BUY articles). This would allow to add a possible service portion to a spare parts quote.
Dedicated Delivery Notes (with partial shipments) would be a great feature.

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Warum Katana Cloud Inventory gewählt wurde

Zuvor genutzte Software

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Vorteile

The user interface is pretty and nice to use, mostly
The concepts of scheduling and general "idea" behind the katana system are good

Nachteile

The endless bugs and now pricing issues. No backup, no undo, and again, lots of bugs.

We regularly have to contact support with issues in their system. Most of the time the response is "oh we'll put it on our voting system, if it gets votes we'll fix it", which really is not what I expect from a system that costs several hundred dollars a month, before addons and users.

To be perfectly honest, we were making do - the pros of not having to build this kind of system ourselves outweighed the cons. That has now changed.

What triggered this review is that they doubled the price of our plan, turned off a number of features we were using to run our business operations, and charged us for "add-ons" all without warning. We did get sent an email, warning us of an upcoming change in billing (note this email was sent 28 days before the change...). That email said someone would reach out to us to discuss transitioning. That did not happen, and instead they just turned things off and billed our card for add-ons we never agreed to.

Forced onboarding (billable of course) with an "expert" is a bit of a joke

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Vorteile

The set up and use of Katana is super easy and user friendly! The online resources they provide are incredibly helpful. I found the Katana Academy videos the most helpful.

Nachteile

Katana does not provide a way to "waste" products, however I know that Katana is currently working on implementing a program to do this. The only true complaint is that it doesn't support fractions. Our products are divided into 12 and when inputting the "recipes and boms" 1 is not divisible by 12 evenly. This makes us have to stock adjust to get proper inventory counts.

Vorteile

Ease of use, support, inventory management features, able to create builds/recipes for products (BOM), ability to upload data using Excel, integration with Quickbooks Online

Nachteile

Cost, certain features do not make sense in the implementation.

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Gründe für den Wechsel zu Katana Cloud Inventory