Über Service Fusion

Service Fusion is an all-in-one, cloud-based field service management software. It caters to service contractors and businesses of all sizes across multiple industries. Service Fusion offers field service management, VoIP phone solutions, GPS fleet tracking, credit card processing and mobile applications within a suite. Primary features include customer management, estimate & job creation, dispatching, scheduling, invoicing & online payments, inventory management, time tracking, field/mobile app, customer email broadcast, and more. Service Fusion helps users manage job assignment and scheduling. Users can also view product catalogs, handle payment processing, track sales revenue and commission reporting, and access integrated voice and text messaging. The software enables users to customize a dashboard and set up user-specific permissions. It integrates with Quickbooks Online, hardware GPS tracking devices, VoIP systems and payment processing systems. Service Fusion offers tiered monthly subscription pricing. Mobile apps are available for iOS and Android devices. Customer support is provided via email, in-app live-chat, and over the phone.
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Service Fusion Preis

Service Fusion bietet keine Gratisversion und keine kostenlose Testversion. Die kostenpflichtige Version von Service Fusion ist ab $ 149,00/Monat verfügbar.

Startpreis:
$ 149,00/Monat
Kostenlose Version:
Nein
Kostenlose Testversion:
Nein

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Service Fusion Erfahrungen

Funktionsbewertung

Preis-Leistungs-Verhältnis
4,4
Funktionalität
4,2
Bedienkomfort
4,5
Kundenbetreuung
4,4
Brandon
  • Unternehmensgröße: 11-50 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionen
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 1.4.2018

If you have a sales team that is mobile and on the road this is an incredible platform.

Vorteile

It's very intuitive and has more tools and most businesses will need. It's very easy for salespeople to use and if they are not able to use it that's a good sign that you should be looking for a replacement.

Nachteile

There are a lot of options that can get a little bit overwhelming. The learning curve is a little high but that's due to the fact that there are so many tools available.

Andrew
  • Branche: Hausmeisterservice
  • Unternehmensgröße: 11-50 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionen
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 9.9.2022

Best Software for running a service-business available. (I would know, I've looked at all of...

Service fusion is the best software out there that I have seen. We used to use Smart Service and when one of their tech support agents expressed surprise that I had 8 tabs open and the software was still functioning I realized that it was a sub-par product. After that myself and our management sat through multiple software demonstrations to make sure we didn't end up with another sub-par software. Of all the demonstrations we went through, Service Fusion was, by far, the most cost effective and capable software available on the market. It runs on the internet, so we can access it from any computer or tablet without having to download any additional software. It also updates regularly, which, since it's on the web I don't have to visit each work station in the office to update software anymore, which is a huge time saver.

Vorteile

The most impactful features for us are all of the automatic things the software does to communicate with our customers. It emails and texts them automatically the day before an appointment and when the technician is on their way. It has the widest range of features of any service-program I've seen and it is easy to use once the system has been setup to your liking. The Service Fusion team updates the software often, so we're always up-to-date with the latest features.

Nachteile

The only things that could be better are:
The field application for technicians. It would be easier for us if we could create and edit inspection reports in the service fusion app itself instead of having to leave the app to fill out our reports and then upload them to the job.

Antwort von Service Fusion

Andrew, we sincerely thank you for taking the time to share your thoughts with us. We are thrilled to hear about your positive experience with our software.

Beantwortet am 20.9.2022
John
  • Branche: Sicherheit & Untersuchungen
  • Unternehmensgröße: 2-10 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
1
Funktionen
1
Bedienkomfort
3
Kundenbetreuung
1

1
Bewertet am 7.9.2022

Service Fusion is not all that!! AVOID!!!

Arrogant and hard to deal with

Vorteile

Nothing. They lie and When I wanted a refund they would not give me one. This company sucks.

Nachteile

When I wanted a refund they would not give me one. This company sucks.

Hannah
  • Branche: Bau
  • Unternehmensgröße: 11-50 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionen
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 14.6.2022

Much Improved

I've been using this software for years and it has much improved over time. There are several add-on features like call tracking and phone automation that are very useful.

Vorteile

I like the ability to schedule workers, schedule payment notifications, and do job costing all from the same place.

Nachteile

It can be a little tricky to navigate and the custom template setup is a bit lacking.

Kim
  • Branche: Bau
  • Unternehmensgröße: 11-50 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionen
4
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 1.9.2022

Very good value

Highly positive so far

Vorteile

Service Fusion has enabled to us to consolidate or integrate nearly all platforms previously used and we appreciate the ongoing efforts to improve functionality

Nachteile

We would like to see improvements made to inventory management. We like what's been built so far, but some type of reporting or dashboard that would provide a min/max report would be a life changer!

Antwort von Service Fusion

Kim, we are so glad you are enjoying your experience with Service Fusion! We will be sure to forward your recommendation for inventory management improvements to the product department.

Beantwortet am 20.9.2022

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