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Benchmark PM Erfahrungen
Funktionsbewertung
- Branche: Medizinische Praxis
- Unternehmensgröße: 2-10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Best Customer Support
Our overall experience with benchmark has been very positive.
Vorteile
Our company has been with Benchmark since we opened our practice. They have always provided us with the best customer support. We are a small practice , so I can't speak to the EMR system because we just don't use it. I like that they have the ability to create customized reports. I like the ease of use when posting patient services and payments as well as insurance payments. I also appreciate the ability to easily edit a charge or payment.
Nachteile
Some of the reports give you information you don't need.
- Branche: Medizinische Praxis
- Unternehmensgröße: 11-50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Okay You are the Best
Here's our story: we have worked with Benchmark for years. We thought it was time to try another industry-specific software, so we began moving away from using Benchmark as a platform. We tried the new system for 7 months, but we are now are coming back to Benchmark for the sophisticated accounting software. We thought we had found a system better than Benchmark, but that was not the case for our accounting team. Benchmark includes a powerful billing system that saves us time as well as money. The support team ([SENSITIVE CONTENT HIDDEN]) deliver friendly, timely, and well tailored customer service. When we announced to our accounting team that we were transitioning back to Benchmark, they cheered.
Vorteile
The features I like best are the following:
1. Reports are specific and clean- from an Accounts Receivable perspective- they are user friendly. Our staff can easily see what is owed and what the client has paid.
2. When working with clients regarding their balances- you can easily see payments, write-offs and be able to answer their questions.
3. Open remit- payments done in a few hours compared to days.
4. You can bill secondary insurances so easily
5. Clean claims- before going to clearing house- you easily can see if there is a problem
6. Invoicing simple and easy
Nachteile
Outstanding accounting platform for medical- it will be perfect once we figure out payment integration.
- Branche: Medizinische Praxis
- Unternehmensgröße: 11-50 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
User for over a year and complete disappointment
DO NOT RECOMMEND! Used System due to joining already established practice. Seems everyone in the area has it and has nothing great to say about it except PM
Very pricey and not the most user friendly. It is incredibly click heavy. For instance, to fill out a GYN exam takes 19 clicks including 6 drop down menus. Any change to this is considered an additional service.
Training on the system is sub-standard.
Currently switching to a new EMR.
Nachteile
Every question asked is answered with that costs money as the first statement. Very click heavy.
Antwort von Shelby
Dr. Lingenfelter,
Thank you for your review. We appreciate your feedback, but are disappointed that we didn't meet your expectations.
You are correct that we have a large population of clients in your area and around. We have enjoyed many of those clients for more than a decade. Many of them have multiple products and services with us, including PM, EMR, RCM, and hardware that span across many different specialties.
We reviewed all of the work orders associated with your EMR project. We spent just under 30 hours on the project with you and 90% of that being dedicated to the actual implementation, customization, and training of the software. The other 10% was spent installing relevant interfaces and making some additional customization to templates and output, per your requests. That is a relatively standard training outline, especially for someone that is joining an already established practice currently using our EMR so we apologize you still found our software unfitting. As far as being click-heavy, we wish this was brought to our attention so we could have worked to improve this for you.
We understand that you have decided to take your practice to another PM and EMR vendor. We are certainly still open to engaging you to discuss any missteps we may have made, any expectations that we didn't meet, and any further feedback you can give. We wish you and your practice well in the future!
-The AntWorks Healthcare Team
- Branche: Medizinische Praxis
- Unternehmensgröße: 2-10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Best out there by far
I absolutely love the idea that if I need anything [SENSITIVE CONTENT] is easy to reach and is always helpful.
We have been with Benchmark through all the changes and the system has remained easy to use which is extremely important in pain management minus the information above.
Vorteile
Easy to use! Everything is easy to find and easily managed.
Nachteile
Updates that screw up our system. Do not like that it can only go PM screen to Clinical and not the other way too. Sucks all the steps you have to do to attach a picture to the clinical screen. When a patient is deceased they chart should not vanish from our system. Insurance cards when expired should not vanish either. The card scan needs to be updated, hasn't been in over 6 years. It would be nice to be able to pick what is on the home screen (graphs)
Antwort von Benchmark Systems Inc.
Jodie, thank you very much for your review and feedback. It sounds like there are some issues we have not previously been made aware of and some items that we have solutions for today. Someone from our support team will be reaching out to cover these items with you. Thank you!
- Branche: Gesundheit, Wellness & Fitness
- Unternehmensgröße: 2-10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Physicians Perspective
Now we are comfortable in this marriage.
Vorteile
I like the face-sheet. All pertinent information is on one page!
Nachteile
Transition was difficult because the trainer (applications person) was not a health care worker. Ideally, an office nurse or even a physician should have been recruited to work with the new customer. If I were to train another physician, on this software now that I have used it for 7 years, I could get them up and running in 2 days.
Antwort von Benchmark Systems Inc.
Thank you for your review. We appreciate you being a loyal customer for so many years!
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