PayPal is a digital payment platform that enables businesses and individuals to pay and accept payments through an online portal without revealing any financial details. The solution is suitable for businesses of all sizes.
PayPal provides a one-touch login process, so there is no need to re-enter information. For individuals, users can shop as well as process transactions overseas by linking their card details through PayPal’s portal.
For business owners, users can accept international payments from banks or digital wallets on through the portal. They can bill the clients, receive direct payments from suppliers or manufacturers and accept payments from more than 200 markets with a single account.
PayPal charges a transaction fee, which is calculated based on businesses’ total sales volumes. The system is compatible with mobile devices.
Florian W. Branche: Computer-Software Mitarbeiteranzahl: 10.001+ Mitarbeiter
Paypal ist eine grandiose Zahlungsmethode welche einfach zu bediene ist
Paypal wird von fast allen Seiten wie auch Apps unterstützt und ist leicht zu bedienen
Gutscheine einzulösen stellen Schwierigkeiten auf
Jake H. Branche: Marketing & Werbung Mitarbeiteranzahl: 2-10 Mitarbeiter
Great so far. I don't see us switching to any other invoicing platform anytime soon.
The thing that led us over to PayPal was how easily integrated it was with other platforms as well as how familiar everyone already is with it. The pricing is competitive per transaction and it easily allows for international invoicing and payment. It also made it really easy for our accountant to understand the layout of it.
The only thing I didn't like at first was that I typically associate PayPal with a cash app between non-professional relationships. After seeing their invoicing system, I was immediately impressed.
Pedro T. Branche: Internet Mitarbeiteranzahl: 2-10 Mitarbeiter
As someone who likes to solve problems and its willing to work around technicalities to make things work, PayPal has been a very decent experience. As I mentioned, I really miss some key features regarding recurring billing and checkout customization but, as an overall, it is an amazing platform.
What I really like about PayPal is that it is available in almost any country in the world and works with almost any existing credit card. It's also a great payment option because it has no initial upfront costs, which means that anyone can start using it right away. If, for some reason, you cannot have the money transferred to your local bank, PayPal will transfer the money to any dollar card you might have within two days. The fact that you can also embed it to your website or smartphone app is also great. You can also create a PayPal.me checkout, which will allow you to charge anyone any amount you need to charge in a quick and simple way by via a link you can share.
I think that the user interface is not the easiest to understand at all. PayPal also lacks on features when it comes to, for example, recurring billing systems (recently, they tried to improved it but the generated codes - to embed on a website - generated an error, which is something unbelievable coming from such a giant technological company), and the options to charge or personalize the icons are not the best neither.
The $5 (per transaction) and 5% commission of the total amount you are transferring are not the lowest on the market neither. This is only compensated by the fact that they are the most globally accepted payment platform in the world.
Finally, customer service doesn't exist at all and you must solve almost every problem and question by yourself. Google and forums are your only source of help. This is, probably, one of the worst things about PayPal. What happens if they freeze your money and you cannot withdraw it? No one knows.
Mary lee C. Branche: Schreiben & Editieren Mitarbeiteranzahl: 2-10 Mitarbeiter
My overall experience of PayPal has been poor, and it is only when work purposes force me to have to use PayPal that I subject myself to the site. First, dating back to my earliest use of it in the early 2000s, I had to be paid online using PayPal for some travel articles I wrote at the time, and as cashing out was so complicated, somehow the money became frozen or sealed, so it is only now that in 2019 that I may be able to access that payment of a few hundred dollars. Equally, in this international age, it is a great disadvantage that once one has set up an account, one's country cannot be changed if one moves. I used to live and work in the UK, and moving to the USA, it means having to close the existing account, which is not easy, and start a new account. I realize this has to do with legal requirements, but the procedure for having to close an account and open a new account for the same e-mail address associated to a new postal address should be simpler. It should also be information that is quick and easy to find on the website. I spent several hours trying to figure out what was going on that I could not change my address before realizing that it had to do with the country change, and I am still sorting through this difficulty. This has resulted in my now having received a business payment from a client in pounds instead of dollars, which is probably alright, but I am still looking into the ramifications. I'd say PayPal is secure, but the ease of use is not reliable.
Being able to safely transfer money online between small businesses and personal people is useful, especially in the digital age, as it is usually true that (1) the money appears quicker, (2) whatever potential problem online money transfer has, it does eliminate the worry of a check being lost in postage, so each transaction requires less follow up time for the sender to keep track that all has been accounted and completed, (3) it's paperless, which is becoming increasingly important, and (4) in some ways, with paypal especially, it requires the sender to have less persona details of the person/business being sent the money, only an e-mail address is needed, which has benefits on both sides. PayPal, in particular, for online money transfer, is probably the most widely used by individuals, at least, and as it is so popular and commonly used, it has become almost necessary to have a working relationship/account with it. To the best of my knowledge, it has proven secure, which is comforting, and everything about PayPal conveys some tone of professionalism, which is preferable to feeling as if one is trying to transfer money through a site that seems to be trying to present itself with a tone of 'I am trying to be your best friend and sound like a teenager and be fun'.
Although I have used PayPal for several years, I still find the site reasonably difficult to navigate. I am always fearful that my money will be lost to the wrong location, and it takes me longer than it should to put through simple transactions because I double check everything (especially every word) on the screen at each stage. I am aware that websites are formatted differently as different trends take hold, but for money transfer, I expect the actual transaction page(s) to be very direct and laid out very simplistically (not so much all over the screen to cause confusion). As a result, I am very nervous whenever I must deal with PayPal for work purposes, and I find the experience of dealing with the site very frustrating.
Ross Y. Branche: Computer-Software Mitarbeiteranzahl: 5.001-10.000 Mitarbeiter
Robust payment solution for both personal and business use. Fast, secure and used widely across the US. Less popular in other countries and has issues with customer support, but overall this is still the industry standard for payments other than via credit cards.
I use PP for both personal and business purposes.
1. Extremely easy to use: simple interface, intuitive functions.
2. Send money to friends, receive money from friends - transferring money among people via PP has become as natural as finding information on Google.
3. Apps are very high quality, stable and reliable
1. Payments collection: PP has a great reputation for use on websites that don't instill a lot of confidence. Which is basically any website that is not Amazon, Walmart and maybe a few others. My business falls into the category of "unknown", which automatically makes customers reluctant to pay with a credit card. PayPal is the way to go, about 60% of all transactions on my website are done via PP.
2. Invoice functionality is great - especially with the reminder feature.
3. Even for people who don't have PP, it offers an option to pay w/Credit Card through the PP interface.
4. Integrations with other services (besides Venmo) are great. For example, integration with Woocommerce / Wordpress.
5. The option of a credit/debit card is fantastic.
1. Customer support is terrible. Usually everything goes great, but if there's a problem - good luck trying to get it resolved. If Amazon is around 10 on the customer support scale, PP is closer to 2 or 3.
2. PP is not popular in other parts of the world besides the US, which makes it difficult to have business with other countries. For example, it would be almost impossible to pay an Easter Europe freelancer.
3. Business reporting is buggy. The reports seem to be disconnected from reality or just don't show the needed info.
4. Some features on the website are buggy or lacking, for example transactions search: you can't just search by a sub-string of a keyword. First, you need to select a category (first name, last name, email, etc), then you have to write the whole term. Unnecessarily cumbersome and so 2001.
5. Zero synergies from Venmo integration. You'd think that owning Venmo would make it easy to use the same login and other features across the two products. Wrong - those are still two separate services with no cross-integrations whatsoever.