Bitrix24 is a client management solution that provides a platform for businesses to organize and track interactions with potential or existing clients and partners. The software allows users to log and manage client interactions, capture and store lead data, generate sales reports and perform segmentation of target audiences.
Leads received from a user’s website (for example, from an order or feedback form) can be fed directly to the CRM. Users can then create message templates, send individual or group emails to leads and contacts, capture notes on client interactions, schedule meetings and assign tasks.
Users can create personalized invoices for clients by automatically inserting client information and sending them directly to the client's email address.
Bitrix24’s sales funnel functionality offers an overview of sales transactions in progress and their respective stages. With the sales dashboard, sales agents can see how many deals they’ve won, how many clients haven’t been invoiced yet and an agent’s rating in comparison with other sales team members.
Awogor M. Branche: Marketing & Werbung Mitarbeiteranzahl: 2-10 Mitarbeiter
9.10.2019
9.10.2019
I can integrate my social media account, and above all, their email service is one of it's kind and it's helped my business drastically in collaboration.
Bitrix24 is a complete Workspace software and Customer Relation Mangement software to organize and manage all your work in one place including collaboration and live streaming to social media.
Bitrix helps to integrate your social media accounts and helps you manage them within as well.
Bitrix24 can be somehow complicated for the beginning, but with time, you get used to it and can work almost with little or no supervision.
Andrew B. Branche: Einzelhandel Mitarbeiteranzahl: 13-50 Mitarbeiter
5.11.2019
5.11.2019
I'm enjoying it because of its collaborative features and the adoption of it at our organization is pretty good.
The features are a pleanty. There's so much diversity of functionality and you really can make it work the way you want.
UX feels a little bit clunkly. Also, the web-app and the desktop app play strangely together. There's no good reason why I shouldn't be able to fully function in one over the other.
Verifizierter Rezensent Branche: Marketing & Werbung Mitarbeiteranzahl: 13-50 Mitarbeiter
9.7.2020
9.7.2020
I had a good experience and noticed a big difference in monitoring teams from a distance.
Best way to work and communicate with your team, monitor the stages of your project, increase your sales, Keep in touch with your customers through different platforms and create your own hotsite.
I believe it can improve the layout, fix some small bugs and make the layout open to be completely changed depending on the usage.
Ven I. Branche: Marketing & Werbung Mitarbeiteranzahl: 13-50 Mitarbeiter
31.1.2020
31.1.2020
I'm a partner, their sales team is in UTC+2 9:00 AM to 6:00 PM. Support is UTC 8 - 5:30, tech support is UTC+3 8:30 to 5. You have to be awake between Midnight and 4 to get support from them or even a simple response. If a thing doesnt work for their customers they have to goto their partners. and subscribe a paid plan for them to fix it. OTP was working and suddenly stopped working. and Only my account was setup with OTP and not my clients. Client wants to do monthly plan and bitrix wants me to sign them for quarterly plan. Poor ethics. Partners cant sell you one month, they have to sell only 3 months minimum. I lost a client because of my client wanted one month and bitrix wants me to sign them up for three months. there are way better CRMs which will support you in US time zone. Bitrix sales and tech support uses google translator for responding. so if they dont understand what you are saying them, its googles fault. Its lot of hassles, and if you have great customer service you can manage any software. try few other crms and read a lot of reviews before going for bitrix else you will be stuck like my customer after an year half way down deep.
User Interface.
Easy navigation
Less Learning Curve
They use google translator for responding. so if they dont understand what you are saying them, its googles fault.
You have to be awake between Midnight to 4 to get support from them or even a simple response.
Most of them are Untrained and Inexperienced support techs.
Verifizierter Rezensent Branche: Internet Mitarbeiteranzahl: 5.001-10.000 Mitarbeiter
26.5.2020
26.5.2020
I think Bitrix24 is suited for any size of organisation, hence i definitely recommend it.
We have been using Bitrix for its CRM features. We use it to track all the leads in a single dashboard. Its a collaborative tool where multiple stakeholders can post and comment about their activity. My experience with Support has been superb. They are welcoming and are always available.
I think perhaps the pricing could be a challenge. They could consider coming up with a cost effective plan
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