TeamViewer is an online meeting and video conferencing solution that connects any PC, mobile and server to each other globally. The solution is available in nearly all countries and supports over 30 languages. TeamViewer is suitable for businesses of all sizes and can be deployed both in the cloud as well as on premise.
TeamViewer provides features such as document management, cooperative writing, invitation management, remote control, screen sharing, chat and messaging. It’s instant messaging functionality covers features such as offline messaging, group chats, web-based chats, persistent chat groups, customer-initiated chat from service cases and chat history. The software provides end-to-end encryption and full support for mobile devices.
The solution uses cloud-based technologies to collaborate in real time worldwide and enable online support through a wide range of product portfolio that includes Monitis (website monitoring system), Blizz (online collaboration) and ITBrain (anti-malware) among others. The solution offers a free version and a free trial for paid software.
Emir O. Branche: Telekommunikation Mitarbeiteranzahl: 1.001-5.000 Mitarbeiter
This is the app i use for remote assitance for private use.
Problems i encountered over the years usualy have workarounds, but main thing is that you can in matter of minutes access remote PC and do the magic.
It is easy to use. In a few minutes anybody with low tech skills can install client and send you data needed for remote assistance. It works with great even with fairly slow internet connection. My number one solution for private usage
Well price for companies for premium solutions is overpriced.
There is no Wayland support for Ubuntu, and also remote access to some Android devices is limited.
When i bought licence few years ago, after some time i could not use licence.
When they release new bigger version you loose you licence ( payed 500€). Also montly fee is fairly too high especialy for 3rd world countries.
Jeheen mahmood Z. Branche: Computer-Software Mitarbeiteranzahl: 11-50 Mitarbeiter
This is a robust workhorse for any and all remote assistance, resource maintanance tool. In my years of use, I have only seen it fail a couple of times. There were some issues with network, but that is not TeamViewer's fault. Do keep in mind, to get the best out of this tool, you should have a stable network on both ends.
This is the most stable remote access tool I have tested, and I tested an awful lot of them. The file transfer feature works like a charm and is very secure, if you are worried about privacy.
Being a remote employee, I have to use PCs all over the world pretty frequently. TeamViewer has proved to be the most stable tool for that. The remote access without assistance feature is especially helpful for a project manager who needs to maintain assests in separate locations.
To be honest, the sound settings is a little confusing to set up. While on a call it gets tangled up with the call Skype/Slack/Hangouts etc) and creates very irritating screeching noise and/or feedback. It is best to turn of the sound. I guess you can use TeamViewer for calls as well, but I never figured it out as we are pretty much embedded into Slack :D
Also the price is rather steep. It is hard for small teams to afford the tool. But if remote work is a core component of your project, you simply have to manage.
Alison W. Mitarbeiteranzahl: 51-200 Mitarbeiter
For within an organization, the product is great for screen sharing, but outside it is just clunky.
I like that Team Viewer has free and paid options for users versus enterprise, it ensures that you have a quality product, but does not then price-gouge the occasional user. Team Viewer is a great alternative for screen sharing when you are able to have the time to figure out the tools, or have an IT Staff who are able to set it up for you and then train you for a simple navigation. I have had good success with companies contacting me through Team Viewer, but never in the other direction.
There are several things I did not like about Team Viewer. First, Team Viewer is very clunky to use. In terms of just setting up an account, there were steps that we (me and IT) did online and on the application, which also duplicated themselves. There were authorizations that seemed unnecessary. After downloading, the launched application still had to "okay" the computer, with further steps authorizing the machine through email, which were already done as part of setup. We acquired Team Viewer to share a work machine and a personal machine, with the personal account being the initiating account on the work machine, and the work account being the recipient. Due to, as Support said, too many similar characters in the two emails, they were flagged as being from the same organization even though the domains were completely different. Even with support, the issue was not resolvable. The screen sharing is extremely slow on a fairly open (no one was working) 300 mg pipe, which flies for everything else. In the end, we decided it was easier to work with two work machines for what we were trying to do, acquired a few external HDs and just used Remote Desktop. I have had success with other companies contacting me through Team Viewer, but have never been able to initiate back to them. Again, despite supports help, it is like my account is "flagged" to always be from organization to organization with little hope of resolution.
Francisco javier S. Branche: Computer- & Netzwerksicherheit Mitarbeiteranzahl: 2-10 Mitarbeiter
We are using teamviewer to support nearly 200 computers in several countries and the daily use it's really useful. The overall image quality is good and the integrated chat, options to update remotely, reboot, block remote enter, etc makes teamviewer a great support tool. Really advisable
If you manage a lot of computers (in my case around 200), its an invaluable solution. It let's you to organize computers in groups to easily access it in a dissatend way. The possibility to add a password to a common use PC it's really helpful. And the portable version TeamviewerQS gives you a great flexibility to help a sporadic customer.
The installation is completely transparent to firewall so it's really easy to deploy
The support to android devices is a separate license. In my case, have 3 licenses to pc but would have only one license to android, because it's rarely used, but the licenses system of teamviewer require to have the same number to any system. So finally, we decide to not contract this part.
The other cons happens with any equipment that have started the software with a non-administrative account because when an elevated privileges process occurs, the screen to introduce the password it's not seen on the teamviewer agent computer. It can be solved with a work-around starting the software with windows credentials type instead of teamviewer credentials, but it's annoying
Julia Z. Branche: E-Learning Mitarbeiteranzahl: 51-200 Mitarbeiter
Before TeamViewer, I would have to get on a GoToMeeting call and guide the end-user around verbally of where to click. This was SUPER time consuming and again, not everyone is tech savvy to begin with. I have saved hours and can seamlessly provide support.
I love that I can have my Salesforce end-users download the free version onto their computer while I have the business account to provide support. In an org, people are at various levels of understanding tech/office suite applications and TeamViewer allows me to go beyond the basic screen sharing. I love that I can download and transfer files from my computer to the end-user's computer as well. I also find it extremely responsive and reliable which is equally important in order to complete the task at hand. Some other applications where you can technically have remote control of their computer are not responsive and that is equally frustrating for you as the Support professional and the end-user who is already stressed about the task.
I don't really have complaints for my use case. I know I can also store computer access to various employees as long as they do not refresh their password/ID screen. I personally do not need to utilize this, but it's a great option!