SurveyMonkey


SurveyMonkey Logo

 

7853 Bewertungen (4,5/5)
 
SurveyMonkey is a cloud-based survey tool that helps users create, send and analyze surveys. Users can email surveys to respondents and post them on their websites and social media profiles to increase response rate. Users can run customer satisfaction surveys to get feedback on products and services, and they can send employee engagement surveys to understand employee satisfaction within the company. The tool allows users to send surveys and check on results from a mobile device. SurveyMonkey helps users reduce data bias by using question, page, block and order randomization. It provides users with multiple question types including video, matrix, rating, star, slider, A/B testing and ranking questions. Users can personalize respondent experience with advanced survey logic, branching, question and page skip logic and advanced piping. Users can use survey templates or access question banks to prepare surveys. SurveyMonkey allows users to customize their surveys by adding logos, themes and corporate colors. Pricing is per month. Support is provided via email and phone.
 

SurveyMonkey - Data trends
 
  • SurveyMonkey - Data trends
    Data trends
  • SurveyMonkey - Completion rate
    Completion rate
  • SurveyMonkey - Survey creation
    Survey creation
  • SurveyMonkey - Survey list
    Survey list
  • SurveyMonkey - Collect responses
    Collect responses
Unterstützte Betriebssysteme:
Webbrowser (OS-agnostisch)

7853 Bewertungen über SurveyMonkey

 

Faibrey D. Branche: Landwirtschaft Anzahl der Mitarbeiter:  5.001-10.000 Mitarbeiter Mitarbeiteranzahl:  5.001-10.000 Mitarbeiter

23.7.2020

23.7.2020

Quelle der Bewertung: Capterra

Data Collection and Analysis Master

Übersetzen auf: Deutsch
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It has simplified to a great extent on how we gather information from our customers and employees. It has improved on time taken to complete a research topic, materials needed for the task, saving costs and accuracy of collected data.

Vorteile

The first beautiful thing I like is that their website and the mobile application are very responsive and have a great user interface that enables us to complete tasks in a short period of time. On features, I am impressed that it gives me well made templates on how i want my questionnaire to look like. I do not need special designing skills as everything is already set and I just need to input my questions and type of responses to be expected. Previously, we did not have many formatting options on questions and answers but now the vendor is working hard in making sure that they simplify everything for us. After deploying our questionnaires, we do not need much time to group and analyse data as everything comes already grouped and analysed. We just need to interpret the results to ensure both employee and customer satisfaction.

Nachteile

The only time I had troubles was when i was using the mobile application to create a questionnaire and I closed the app before completion. All my work was lost as it did not save it automatically and I had to start again. Another problem is that it does not allow work to be done offline.

Ben E. Branche: Hochschulbildung Anzahl der Mitarbeiter:  11-50 Mitarbeiter Mitarbeiteranzahl:  11-50 Mitarbeiter

22.9.2020

22.9.2020

Quelle der Bewertung: Capterra

Aesthetically pleasing, effective, and highly customizable

Übersetzen auf: Deutsch
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Overall, I'm highly satisfied with SurveyMonkey for our organization's needs. Working for a social organization, our marketing efforts deviate from the standard corporate or business needs. One of our biggest efforts is receiving feedback from programming or educational content and SurveyMonkey has been instrumental in allowing us to do that.

Vorteile

Having used other products similar to SurveyMonkey, I can safely say that SurveyMonkey is one of the most aesthetically pleasing. Its customization allows for branding and personalizing forms to keep marketing efforts in-line with brand standards.

Nachteile

To have access to more robust analytics, it requires a higher paid plan, which is unfortunate. Paying for a mid-tier option, it feels like those analytics should be included.

Doug N. Branche: Essen & Trinken Anzahl der Mitarbeiter:  501-1.000 Mitarbeiter Mitarbeiteranzahl:  501-1.000 Mitarbeiter

7.12.2020

7.12.2020

Quelle der Bewertung: Capterra

Survey Monkey - Needs some improvement

Übersetzen auf: Deutsch
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Technically this is a great product but the customer service and support side of things is just awful. At one point it felt like a ghost business. If there is a phone support number I could never find it. Email response takes days and sometimes weeks. Use the product but hope you do not need support.

Vorteile

Nice customisation available. Applying our own branding was fairly easy. Completing a survey as a user feels slick and snappy.

Nachteile

I needed to deploy this via API. To get the survey results relied on Webhooks. That took me awhile to get right. What I truly found frustrating was the cap on API calls (500). To lift the cap meant taking our account to a commercially unacceptable price. Five times our existing plan to double our API. Calls. In addition it took weeks to hear back from customer service. They only got in touch after I went public on Facebook.

Kristen B. Branche: Biotechnologie Anzahl der Mitarbeiter:  2-10 Mitarbeiter Mitarbeiteranzahl:  2-10 Mitarbeiter

17.3.2020

17.3.2020

Quelle der Bewertung: Capterra

It does the job but leaves much to be desired.

Übersetzen auf: Deutsch
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I’m glad it exists - it helped me make surveys. But even though you are grateful for it, you can still bemoan it’s terrible ability to be used by a team, and it’s reliance on the perfect survey maker.

Vorteile

It’s easy to make multiple surveys and it prompts you to customize them. The surveys look great and encourage people to take them!

Nachteile

The team function works terribly. It was impossible for multiple people to edit the survey prior to sending and it also doesn’t check for question accuracy. For example, a question that’s clearly a checkbox in the sound of it should not be able to be published if checkboxes aren’t an option for it.

Roxanne D. Branche: Buchhaltung Anzahl der Mitarbeiter:  51-200 Mitarbeiter Mitarbeiteranzahl:  51-200 Mitarbeiter

1.11.2020

1.11.2020

Quelle der Bewertung: Capterra

Survey Monkey allows honest feedback

Übersetzen auf: Deutsch
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The software may not be user friendly for those who are creating the survey but it is quite straightforward for those who are giving their feedbacks. When survey monkey was used by the organization to strengthen our organization. We were free to answer honestly and anonymously.

Vorteile

Survey monkey allows you to be anonymous which allows the feedback to be honest. We use survey monkey in our organization to resolve conflicts and for the use of organisational growth. Since it can be anonymous no one have to fear to type what they actually think and HR will know how to move forward since the feedbacks would be considered honest and not forced.

Nachteile

Even though survey monkey is beneficial to our organization it as a few cons. We needed a method to use in our department to resolve an issue and would like to do so without anyone fearing to speak because they would be judged or the issue would have just gotten worst. So we decided to use survey monkey. I most say it got the job done but we had a few hiccups along the way. Firstly, the software isn't user friendly for beginners. It doesn't offer many selections when it comes on to customization. We had to choose from only 12. The package that you get at the standard rate limits you alot and if you want more you have to upgrade.