Axonify

Vorteile

I love that even though it is a good enough platform that it was my first choice when I was choosing an LMS, they have not stopped innovating. In many cases a new feature has been released just as I am anticipating a problem that would be perfectly resolved by that feature, such as the guided learning feature released last year.

Nachteile

Some of the organization of the platform doesn't always make sense to me. Some features are split so setting them up can require the admin to perform actions in several different sections of the platform, however, this is most likely a byproduct of the frequent updates. Since this is only a minor annoyance, it is well worth it to in exchange for the innovations and many of these inconveniences have been addressed in the updates so in my opinion, this is only a short term inconvenience.

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Vorteile

Axonify provides a fun, modern twist on workplace learning, delivering games with questions infused throughout. The platform navigation is very intuitive, providing learners with a straightforward selection of menus and a very visual interface. The game mechanics are solid - the gameplay and leaderboard have been hugely motivating to our employees and people truly enjoy logging into the platform each day. The rewards feature is another big draw, though we are developing our own reward and recognition system and haven't yet used the built-in features.

The customer service and support teams have been phenomenal - we can get a person on the phone within just minutes if needed, and support tickets are responded to almost immediately. There is also a reward system for customers, so we can earn points by sharing tips with other customers and earn points to exchange for conference passes and swag. Our rollout has been a huge success, with over 90% participation and positive feedback from our employees. We are excited about the future with Axonify, so far they have been very receptive to our ideas and have taken action to implement suggested changes. The future looks bright.

Nachteile

My biggest concerns are likely "growing pains" due to being relatively new on the LMS-scene. Hopefully some improvements will come over time. For example, we can't edit html to customize our content, change the look and feel, swap out icons, use embed codes...as a designer, I'm used to having more control over those things.

Many of my (admin) frustrations with the platform have been user interface and experience issues. The inability to bulk upload content means entering content is tedious. Not being able to upload .txt files means we can't use our third-party captioning service, so I'm doing it manually (we're hoping this is temporary). Lengthy side menus that don't collapse properly mean I'm constantly zooming in/out in order to access menu options at the bottom. There is no Dev system, so all testing and experimentation are done in Production, which means creating a fake person, fake email accounts, and then excluding our testers from data reports so the data is accurate. The spreadsheet used to communicate content changes to admins isn't formatted for printing, so I have to do it myself.

The initial process of learning the design methodology could be improved. No one could explain why, although there are 5 levels of questions, they don't recommend using Levels 4 & 5, or how to take advantage of the platform's xAPI-compatibility (no one I've talked to about it knows what xAPI is). Again, my "complaints" are little things, mostly user experience stuff that can be fixed.

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Vorteile

How engaging and easy to use it is for Learners. Making training accessible and fun is important to training retention and Learner attitude towards learning/training in general.

Nachteile

There's several simple admin features missing with regards to program management and updates.1) Allow overwriting of Historical Import data-- if even a single cell in a row has changed for a User in a later Historical Import for the same topic ID, Axonify should be smart enough to recognize the change and update the row. Asking your Admins to revert Historical Imports of potentially tens, hundreds, or often in my case, thousands of users to update single lines is ridiculous and puts us at risk of not being able to manage essential compliance training completion dates, scores, and more.2) Allow admins the option for learning objects/content added programs to not re-open already completed paths and stop making admins either retire whole programs and create new ones or do massive Historical Imports for simple content additions for Learners moving forward.3) Content completion of an item in one path should not translate to completion in another path-- this means I have a repeating topic across several programs, I have to now manage several pieces of the same content. This is literally a nightmare for making updates to content sources and then having to update. Again, allow admins the option of if the content should complete across pathways or should seem "new" again to Learners instead of establishing a rigid logic that restricts training possibilities.

Vorteile

It is so easy to use and set up. From creating content and uploading training materials to running reports and being in contact with teams. The different games included is a real hit with our users. We have many competitions during the year based on certain themes. And the app makes taking daily reinforcement a breeze.

Nachteile

Few are finding that setting up different groups to deliver training and reinforcement to is a little challenging at times. And adding someone to a team but with a different Area of interest is sometimes what is causing some of our headaches.

Vorteile

The platform allows a unique approach to learning and changing the perspective that employees have on training in the business. It allows for quicker, more engaging and interactive learning on an easy to use and access platform. incorporating games and competition creates a social atmosphere where learners can learn along side having fun.

Nachteile

We really have to change the mindset of our learners to embrace the learning culture of Axonify. They are use to one-and-done style training and it is important to maintain the frequency of learning to ensure you stay current.

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