Procore

Fantastic Hub for All Project Information

My overall experience with Procore has been great. I have used it as a subcontractor needing to bill on AIA documentation to a GC, but I have mostly used it from the general contractor's perspective. The depth of information and customization is great.

Procore Value Correlates to Use

So far, my overall experience with Procore has been positive. I am the main Procore Company Administrator here, and I've been learning the program mostly on a live project, so that part has been stressful, but that is the nature of the beast at times. I have been learning and using Procore at a crazy speed now for approximately 6 months, and I can see that the software will have a positive impact and greatly increase not only efficiency but communications across all projects with correct and proper implementation. This implementation includes integration with other programs to complete the "tech stack" as well, such as ERP Integration (Sage/Foundation/Other Construction Accounting Software), DocuSign, etc.

Good product for project management - easy to use for all

Terrible experience with the entire PROCORE system

Our experience with PROCORE started out great! They promised the world . My office staff spent dozens of hours training and working through how we planned to use the format. We were told the that PROCORE integrated seamlessly with XERO accounting and that they had already designed an integration program to facilitate the accounting piece of the platform. Well $15,000 later in PROCORE fees, my team through trial and error determined that the integration they had designed didn't actually work. They insisted it did but soon realized our team was correct. They promised they would have a fix within 2 weeks. It took over 6 weeks for them to "FIX" the integration issue. Not sure if they did because the only communication they maintained with us was invoicing us for a service that didn't work as promised. After dozens of emails to all contacts we had at PROCORE we received not ONE response except for invoices not being paid. So we walked- $15, 000 out of pocket and what I would estimate at least that in wages paid to employees for training on the PROCORE platform , Identifying a flaw in there system and receiving no support from PROCORE after they said the XERO integration was fixed. PROCORE failed with my company. They have very little direct support available. NO accountability and no contact person assigned to our account. Maybe it works well for some but if we ran our construction company like PROCORE runs their business we would be out of business faster then you can shake a stick. I HAVE NOTHING POSITIVE TO SAY ABOUT PROCORE-their employees or customer support.

Reliable project management solution