Phil L. Branche: Non-Profit-Organisation Management Mitarbeiteranzahl: 2-10 Mitarbeiter
Exceptional. Easy to use. Quick response on questions.
Intuitive, flexible, suits all my needs, takes care of the IRS, W2s, 1099... I love it.. Would cost me four times as much to even think about having a bookkeeper do this for me.. Excellent for small non-profit and for entrepreneurs.
Not really any. Took a little time to set up, but that is expected.
Vickey R. Branche: Buchhaltung Mitarbeiteranzahl: 2-10 Mitarbeiter
Overall, I am very pleased with Patriot Payroll and am very glad we choose to go with them for the payroll needs of our clients. I work with a lot of small churches and Patriot makes it easier to keep our cost affordable for them.
I love that is easy as an accountant to set up and use this payroll software without contacting support for every little thing...even tho their support is one the things I like most about this software! They are very responsive and knowledgeable ....most of the time =) I also like the price. It is the main reason I chose this software. Now I stay because it is awesome software as well =)
The integration with QBO is not very good. It creates a journal entry in QBO everytime payroll is processed, but we always have to go in and "edit" the JE as it doesn't let you choose classes or even liability accounts to map to =( I also wish it had a way to put some payrolls on "auto" that are always the same, but I heard a rumour that may be a future feature =)
Chris D. Branche: Elektrische/elektronische Fertigung Mitarbeiteranzahl: 2-10 Mitarbeiter
It is very inexpensive and takes on clients that have very few employees. Customer service reps are EXTREMELY HELPFUL, polite, and very knowledgeable of the program abilities and shortfalls.
You can cancel ANYTIME, but then you have to send all the State/Government taxes collect to their respective agencies with the appropriate paperwork. Patriot sends all the taxes back to you to deal with. Some taxes are due annually, due the end of January, so if you want Patriot to file it, you have to keep the subscription until that date. Nickel and diming. If you want them to track sick days, accumulated vacation days etc, it is included. If you want your employees to be able to track it through the online portal, that will cost you additional per month. Check out the list of add-ons to determine what is important to you.
They offer QuickBooks import of data, but I have yet to see how anything matches anything on the bank statement. Like taxes are deducted from payroll, they show in a different month than the payroll, and the payroll imports as the gross amount which is not the amount sent to the employee by NatPay. If you use a dummy account in your accounting software (QuickBooks) to run all the payroll functions through, this will not bother you and your accountant will made the journal entry additional adjustments. I could not get my first payroll to reconcile, and it was determined that Patriot made an error and did not collect $ 3.60 in taxes somewhere. I am going with when the taxes were going to be sent to the agency, the error would have been found and corrected (depending on the tax agency, some are sent monthly, some quarterly, some annually.) The next payrolls were done correctly.
NatPay is a 3rd party vendor that facilitates the employee direct deposit. If you enter a payroll incorrectly and want to cancel, even seconds later, Patriot says it is canceled, but you have to CALL NATPAY otherwise it goes through. Be sure to not miss the pop-up warning. I was advised they are working on a better solution to make sure it is clear what to do in order to cancel a mistake payroll that was submitted.
The site is not all that easy to navigate. There are report and default options that may not be easy to locate how to set. Strongly suggest that you contact customer services and they will walk you quickly through the process.
I have worked with 4 different Payroll service companies over the last couple of years. They are not all the same, they each have strengths and weaknesses and wide range of costs. From what I can tell, they all do the payroll functions of collecting and distributing employee payments and taxes correctly. The big difference, besides costs, is what they include in the base price, and if/how they enter this information into your accounting system like QuickBooks. With any payroll service, you always have the option to enter it manually into your system from the paystubs which ensure it is entered how you want it.
Antwort: Michele 5.5.2017
I'd like to take the opportunity to clarify some of your misgivings about Patriot:
1. You are correct, you can cancel anytime. If you do cancel, we do give you any money back we have collected so that you can make your filings yourself. If you want Patriot to file, for you, (we'd be happy to), you just need to cancel after the filings have been made.
2. You do not get charged to keep track of sick days or vacation days. There is a free feature in the software called "Manage Time Off".
3. Next pay periods DO automatically populate. This was a feature we added last year.
4. All payroll reports are under the Payroll tab under "Reports". We have an excellent "Payroll Details Report" where you can adjust dates and select specific employees and/or taxes to view. These can be grouped in a variety of ways: check, employee, paydate, totals
5. Once you run a payroll, a file is instantly sent to Natpay. If you void the payroll, you are correct, you will want to call Natpay and make sure the file has been canceled. Because this is a third party vendor who handles direct deposit, we can't control how their system works after the file is sent, unfortunately. We do give warning in the system to remind you. (We want to be sure your employees are only paid once.)
6. Our QB export only sends by pay date, not pay period.
7. We appreciate that we can make our navigation easier, and our UX team is on it!
I'm having a customer support rep reach out to you to help you with these things. We are here for you, Chris. We want you to be among the thousands of satisfied customers Patriot serves every day!
Ronnie N. Branche: Gewerbeimmobilien Mitarbeiteranzahl: 11-50 Mitarbeiter
Major benefit is Patriot is less expensive than ADP and easier to use.
To generate a payroll period, it is straight forward. I appreciate the fact of Patriot taking care of the tax filings. I also appreciated that they automatically added the FFCRA paid leave and paid FLMA leave . I greatly appreciate their customer service personnel. They appear to train them well and are actually helpful either knowing the answer/solution or will inquire with a supervisor to get an answer if at all possible. If not, they are great in following up with an answer or simply responding that they are still researching.
Navigating through reports could be improved by having a link on every report window to go back to the Report menu rather than having to use the side menu bar. When navigating EE time cards, it would be nice to have the dates appear at the top of the page as you scroll down to enter other hours to ensure you are entering on the correct day.
I would prefer EE timecards would open to the pay period to be entered versus the next pay period due to the date they are entering their hours. Many people end up entering their hours in the upcoming time card versus the time card and time period still to be processed.
Improvements to adding Group Term Life income at the end of the year could also be a suggestion.
Some reports need to be enhanced utilizing the Department data they have recently added. It needs to be an option on which one sort on. Anniversary reports have difficulty calculating total time for EE who had a break in service.
Karen H. Branche: Outsourcing/Offshoring Mitarbeiteranzahl: 2-10 Mitarbeiter
I have been a customer for over 4 years. I left for a brief time thinking I could find something better but after only 5 months, I came back to Patriot. There short falls do not add up to their amazing customer service!
You can't beat the price point for the technology. it's a solid platform for a small business. They are constantly developing new features that enhance the experience. Their customer service is the best in the business, by far! I don't know how they do it but they hire the nicest most helpful people out there.
Their reports are somewhat limited and the ability to capture history for changes is non-existent.