NapoloenCat is a cloud-based social media marketing platform that offers publishing, conversation tracking, social content management and analytics across platforms such as Facebook, Twitter, Instagram, YouTube, Google+ and Pinterest.
Users can push content to multiple social media profiles at once and plan content publish dates with calendar and draft tools. The social inbox lets users respond to questions and comments from multiple channels. Automatic moderation rules let users automatically publish predesigned responses based on keywords, flag or delete content and forward client requests to selected recipients.
Analytics tools help track content performance compared to competitors. Users can also create and send PDF reports via email. Reports can be branded with user logos and comments. NapoleonCat also sends email and text message alerts based on user-configured triggers such as high content engagement.
Support is provided via email, chat and over the phone. Pricing is per month.
Wojciech B. Branche: Marketing & Werbung Mitarbeiteranzahl: 2-10 Mitarbeiter
NapoleonCat helps us every single day with delivering high standard of our services. Moderating, reporting was never easier, and we we used to subscribe other similar SaaS's.
Customer service is excellent. Even if we don't know how to manage some issues, heroes from NC are always there. NC is also incredibly easy to implement for a begginers workers/users. Everything is on place, very intuitive.
It loses connection with Facebook pages from time to time. But it's extremely easy to reconnect.
Magdalena F. Branche: Marketing & Werbung Mitarbeiteranzahl: 2-10 Mitarbeiter
Simple, intuitive, to help build fan engagement, facilitates moderation.
Social Inbox is a very intuitive tool, so everyone can handle it.
I recommended NapoleonCat to my clients from the hotel industry. There, social media was often handled by receptionists who were great at Social Inbox. They didn't skip comments, and the auto-moderation feature made their work easier. Another advantage is the fact that by moderating communication on the fan page via Social Inbox, we save time and do not waste it on browsing non-work-related information.
The application meets my expectations.
Antwort: Napoleon 14.8.2020
Thanks for your review Magdalena! We're happy we can support you and your team
Verifizierter Rezensent Mitarbeiteranzahl: 1.001-5.000 Mitarbeiter
We did use NapoleonCat on two client-facing projects and did gain useful insights on Facebook usage, engagement, content engagement and content posting attributes.
Easy to upload profiles and create projects. Useful data outputs and visualizations. Visuals easy to download. Fairly intuitive to use. Good Facebook data. Attentive customer service.
Limited data sets and capabilities. Really it's only or mostly useful as a Facebook tool. It's not very useful for other social platforms. Historical data is very limited on Twitter.
David C. Branche: Informationstechnologie & -dienste Mitarbeiteranzahl: 11-50 Mitarbeiter
Overall, I could definitely recommend NapoleonCat to other SaaS businesses looking to cover all things social media in 1 app. I especially like the inbox/commenting feature to be able to see and reply to messages and comments. Instagram scheduler is also one of my favorites!
For a SaaS like CloudTalk, social medias aren't the #1 priority but still they play an important part in the marketing mix. That's why we've decided to look for a solution to manage our social media accounts more efficiently. Obviously Buffer was our initial choice but when looking more into alternatives, we found NapoleonCat to be the perfect fit.
It's hard to think of something that I dislike. All is looking very promising so far.
Antwort: Napoleon 4.8.2020
David, Thank you so much for this amazing review :)
Verifizierter Rezensent Branche: Computer-Software Mitarbeiteranzahl: 1.001-5.000 Mitarbeiter
I managed social media for a B2B software company and was tasked with managing responses to our Facebook ad comments. After a couple of issues with not finding comments quickly enough, I went in search of a software that would send me email notifications when comments were left on dark posts--and found NapoleonCat to be the perfect solution. The cost is reasonable and I never had an issue with getting the notifications in a timely manner.
It can be difficult to navigate the product. It has gotten better since I first started using the software, though.