Lucy G. Branche: Einzel- & Familiendienstleistungen Mitarbeiteranzahl: 2-10 Mitarbeiter
Above providing a great software that suits the needs of a small business like ours (without being overly complex), they have outstanding customer service and value fulfillment of customer needs.
We wanted something that we could tailor to our own needs and that we could more seamlessly transition, from how we previously operated our accounting. We wanted something that was not overly complex to adapt to but that was also able to execute our accounting needs. It's challenging to find programs to best suit the flow of your daily tasks and that can also be flexible with function. Patriot fit all those needs.
Over the years of using this program, we have asked for many changes (with varying degrees of importance) and I cannot think of one that has not been fulfilled by the Patriot team. I'm not sure how they do it, but they seem dedicated to providing customer needs and to help ease workflow however they are able. They are regularly working to improve their software and needs of customers.
Jeff C. Branche: Rechtsberatung Mitarbeiteranzahl: 2-10 Mitarbeiter
Patriot seems like a payroll company which later added accounting. The payroll module is so easy to use and they appear to have thought of everything. The accounting module is much more quirky and seems a bit haphazzard. But their people are friendly and accomodating, so hopefully, they will up their game on the accounting side. From a price standpoint, you can't beat them for an on-line program that can be shared among users (staff, bookkeeper, attorneys, etc).
We switched from QuickBooks and that process was fairly easy, along with great support from Patriot. That's the best part of the software - the people at Patriot. They are prompt, attentive, and seem genuinely interested in improving their product. A close second is the Payroll product. It is ridiculously easy to use and far less expensive the most other on-line payroll services.
It is not intuitive. For example, if you just want to look at your general checkbook ledger, you cannot just click on an icon. You have to go to reports and then find the one that says "account balances." There are a number of things that make sense after you do them (voiding or deleting a check is a multistep process), but it's frustrating trying to find them. One of the biggest head scratchers is that printing a three-part check only prints on two parts of the check. That seems like a pretty basic item to fix, but it's still only two-parts.
Duane A. Branche: Non-Profit-Organisation Management Mitarbeiteranzahl: 2-10 Mitarbeiter
Patriot has helped with organizing and tracking how much an account has received or spent for a year total. If there is any issues customer support has been friendly and supportive in helping resolve the issue quickly.
Pay roll tax filing eases worries and makes business functionality easier The availability of having a support staff to call with questions is amazing.
Adjusting the bank totals to match the starting values. When printing checks you are unable to add things in the memo line.
Marchello P. Branche: Bau Mitarbeiteranzahl: 2-10 Mitarbeiter
SET UP WAS EASY, DOWNHILL AFTER THAT.
PERHAPS IT IS ACTUALLY EASIER THAN I AM EXPECTING, AND NOT GIVING IT A CHANCE.
PERHAPS I DID NOT SETUP CORRECTLY, BUT IT SEEMS LIKE ANY TRANSACTION I DO IS LIKE PERFORMING JOURNAL ENTRIES ONLY, I AM USED TO QUICKBOOKS, VERY EASY AND INTUITIVE, PATRIOT NOT SO MUCH,
EXAMPLE IS ADDING ACCOUNTS ON THE FLY IN THE MIDDLE OF TRANSACTIONS, INSTEAD OF CANCELLING TRANSACTION, AND CREATING THE ACCOUNT, THEN START OVER WITH THE TRANSACTION
Darrell W. Branche: Unterhaltung Mitarbeiteranzahl: 2-10 Mitarbeiter
It may sound like I work for the company but honestly if anyone were yo ask me what is the best overall experience I have with software or a subscription service of this type I think patriot would be it based on the ease of use and amazing product support.
The system is super easy to use and understand and works as it should. Not buggy like some other big name accounting programs. Also if I need support I can honestly say the support team is is ready, willing and qualified to help and they will take the time needed to be sure my issue is handled. To the point that I am amazed at the time and care they take.
Every so often there is something I have trouble finding ( but support helps me!) part of that may be because I am not an accountant. But even those issues are rare and they are always adding nice features to make my job easier.