FareHarbor is a cloud-based tour and activity booking solution that enables tour operators to manage their day-to-day business operations. It offers online booking management and payment portals, and it integrates with user websites. It is designed to work on desktop and mobile devices.
Customers can view tours and events, create bookings and submit payments using FareHarbor. The user dashboard provides a calendar, booking details and booking management tools through a single interface. In the calendar, tour operators can view customer payment details for individual activities and pending dues. Bookings can be filtered by activity type, which allows users to see which activities and tours are being booked most often.
Users can integrate FareHarbor with existing websites or use the service’s website building platform. Reporting features allow users to track operations, bookings and accounting in real time, and integrations with PicThrive and TripAdvisor let them promote their business through other channels.
Emma P. Branche: Freizeit, Reisen & Tourismus Mitarbeiteranzahl: Selbstständig
Overall, I really like Fareharbor - I like the way it looks when people book.
The customer service is amazing and fast
On a day to day basis, it is easy to use and you can add all the information you need to for all your guides.
I sometimes struggle with set up and amending items. We usually have to get Fareharbor to do some or all of the set up as we get some things wrong. Saying that, all you need to do is reach out to their service team and they usually sort it out in minutes.
Antwort: FareHarbor Holdings 8.10.2019
Hello Emma -
Thank you for posting this review! We are happy to hear that you've found our software easy to use and that you have had positive experiences working with our amazing Support Team. With that, we are always available and can help set up and amending your items or can schedule a team member to help train you on that specific function.
Sean G. Branche: Professionelles Training & Coaching Mitarbeiteranzahl: 2-10 Mitarbeiter
FareHarbor is easy to use, great for growing your business and I cannot emphasize enough how amazing everyone that works at FareHarbor is. I would expect that I'd annoy/frustrate them as often as I call them requesting them to change this or to change that. They even made my new website for me after seeing that I was having some success with there program on my previous DIY site. Great Program, Great Company. Thank all y'all at FH! Big shout to [SENSITIVE CONTENT HIDDEN] for all the help recently, as well as all of the staff who've helped me over the years.
I love how the software program and app truly works. Everything that the company say works, works. With other reservation systems I tried, there mustve had some issues with the program or something because alot of stuff would randomly not work or do the wrong thing etc etc. The platform is also very aesthetically pleasing, easy to use, and always evolving/growing/staying up-to-date with the newest features available. Doesn't cost you as the business anything!
There is really nothing much to complain about with FareHarbor. Of course, in a dream world, there would be a cpl/few things I really wish that could be changed and/or part of the program.
I wish I could remember what some of them were at this moment, but I can remember that 'connecting a liability waiver' to my FH bookings/items etc was not as hi-tech as I woulda guessed. The waiver app partnership Fh has is with Smartwaivers. From all m research, seems like a pretty good setup but it costs too much for my business because of the large # of waivers used/month etc (in my opinion of course). And it's not just smartwaivers, most all of the good waiver app's out there are similarly priced, but as i said, expensive per month if you use a lot of waivers.
In Fareharbor's defense, they have been super super helpful over the years coming up with ideas for me on how I can set up and complete waivers with our customers for free etc. Unfortunately from what I've found, the ways you can accomplish having a waiver system in your booking for free are not nearly as professional or legally strong as if you were to just use the 'Smartwaivers' connection or any of the other professional waivers, like the one I've been using for the last year or so which is a little bit cheaper called 'Waiver Electronic'.
The obvious one complaint is that FH charges customers who make a booking online (on my website for example) a 6% fee, totally seperate and additional to any tax, which adds up!
Antwort: FareHarbor Holdings 16.4.2020
Hi Sean -
We hope that you are well and want to thank you for taking the time to write this review about FareHarbor. We are thrilled to hear the impact that our software and Support team have contributed to your business growth. Giving you the tools to grow your business will always be a priority for us and we are happy to help in any way we can, so please never hesitate to call.
We appreciate your feedback on our existing features & partnerships and will be surer to relay that to our internal teams.
Overall, we have truly enjoyed our partnership with you these last few years and look forward to many more!
Courtney S. Branche: Fluggesellschaften/Luftfahrt Mitarbeiteranzahl: 51-200 Mitarbeiter
Our overall experience with FareHarbor has been a positive one. We received excellent customer service in our building process. The software has been a positive change for us. We do our work year round but with varying availability & different offerings. There are still some things to work out for our future offerings but we feel the foundation has been laid out well.
My favorite part of this software was that it is easy to customize. We are a weather dependent experience so how simple refunds & rebookings were was also exciting to us.
There are 3 things we would change:
1. Being we are weather dependent, it is challenging to move a custom package from one day to another. If a feature to move the whole experience with the ease of a date change option could be made, we would LOVE it.
2. Some of our experiences are dropping passengers off & picking them up days later. It is challenging to link reservations.
3. We use"New Booking For Contact" for our frequent passengers. However, it would be easier if we had a consolidated database with all of that information.
Antwort: FareHarbor Holdings 11.9.2020
Hi Courtney -
Thanks for taking the time to write this review, we are glad to hear you had a positive experience transitioning over to FareHarbor.
It is great to see that you are taking advantage of our Dashboard's robust features and functionalities, FareHarbor was designed for businesses like you!
We appreciate your feedback, our Product team is always looking for ways to enhance and improve the Dashboard. Please be on the lookout for our upcoming Product and Feature Release emails!
Jaime G. Branche: Automotive Mitarbeiteranzahl: 11-50 Mitarbeiter
I don’t know what to do. I have no other way of refunding my guests because of the booking fees Fare Harbor owes to my customers. How can they legally hold MY and my customers money indefinitely? Don’t trust this company with your business and don’t trust this company with your money.
I have used Fare Harbor for years and have always been happy with the services provided, ease of use and customer service. Times are hard now. We are in the middle of a world Pandemic and the tourist industry is being crushed. Honestly, I didn’t expect Fare Harbor to help me through this crisis. But I also didn’t expect Fare Harbor to hurt my company and my customers, but that is exactly what they did. I have hundreds of customers to refund because of cancelled trips due to Covid-19. I am risking my company, but it is the right thing to do. So I deposited money into my Fare Harbor account to refund my guests and Fare Harbor will not release the money. It is money from my bank account straight into my refund reserve so I can credit my customers credit cards, and Fare Harbor is holding it. It has been 8 days. I have promised my customers their refunds and Fare Harbor is blocking me from processing them by holding my money. It’s tens of thousands of dollars. I have bank verification the money has been in their account for days. Now my company is at risk because I told my customers they would get their refunds.
My husband and I own this business. We are family owned and operated. We are successful and have a great reputation. We have worked hard for a decade to make our company what it is. We care about our customers. Now Fare Harbor is single handedly destroying what we worked so hard for. I have spoken with several representatives of the company. At first they said 5 days. Definitely 5 days. After 5 days passed, they said any day. Now that it has been 8 days they are saying it will get there when it gets there. They will not say why they are holding my money to give my customers. They have not apologized, and I have no clear answers when I can expect it.
Antwort: FareHarbor Holdings 6.5.2020
Hi Jamie - we understand the pressure and frustration to refund customers during this stressful time and want to work with you toward the best possible outcome. Our Payment Operations team has discussed some alternative solutions with you, but the ACH debits can take 5 to 10 business days, depending on the bank. It seems as of Friday (5/1) has landed in your account and is available to use. We are happy to clarify any additional questions you have regarding this process.
Mindy M. Branche: Erholungseinrichtungen & -dienstleistungen Mitarbeiteranzahl: 2-10 Mitarbeiter
I've found the customer service to be amazing. I've interacted with two people [SENSITIVE CONTENT HIDDEN] who are professional, knowledgeable and get the job done. I thought it was overreaching to think that after submitting my information that I would be up and running in a week. I was gladly proven wrong. The set u and training went smoothly and I'm in business!!
It seems as if all of the possible customer scenarios have been thought out. Everything is customizable on the backend and looks really user friendly on both the back end dashboard and the front end user interface.
I don't have enough time using the software to be able to identify anything that I don't like.
Antwort: FareHarbor Holdings 28.7.2020
Hi Mindy -
Thank you for taking the time to write this review! We are glad to hear you had a smooth transition and your positive experience with our team!
FareHarbor was designed for tours and activities and we are thrilled to know you are taking advantage of our software's robust features and functionalities.
We look forward to growing this partnership! If you have any questions, our amazing Support team is available 24/7!