Firmwater is a cloud-based, SCORM compliant learning management system (LMS) that is specifically designed for training companies. It allows training vendors to organize, distribute, track and report on their content across client sites (multi-tenant platform). Administrators can quickly set up sites and give them the necessary course library access, branding, settings, and configuration. LMS administration is fast and easy as it can be done from a single clean and intuitive user interface.
Firmwater also enables users to design online stores to sell courses online. Clients can have multiple selling models including individual courses, and course bundles. The LMS is able to support single seat (B2C) and multiple seat (B2B) purchase scenarios.
Firmwater LMS has all the features of an LMS plus special features for training providers to sell and deliver online courses to large and small customers. Single sign-on (SSO), external LMS integration (host courses on Firmwater, deliver on the client’s platform), and certificate verification are just a few of the features that were specifically added with training vendors in mind.
Doug D. Branche: Umweltdienstleistungen Mitarbeiteranzahl: 13-50 Mitarbeiter
I've been intimately involved in the implementation/launch of the Firmwater LMS with our company. Firmwaters' level of communication has always been dependable and solution driven. Our company business model is slightly unconventional, with many custom needs. Firmwater has continually stepped up to the challenge and satisfactorily delivered solutions that has kept us moving forward. Before Firmwater, we encountered numerous tech support calls on a daily basis. Since the launch of the Firmwater LMS, our calls have virtually ceased.
The ease of use and reliability. Very little overhead with a learning curve that is palatable.
Our business model requires we maintain very detailed records of user results. Most rapid e-Learning publication tools do not offer the level of data we need to export. Firmwater has worked with us to ensure this critical information is captured from the third party software we are currently using. A quiz building engine that offers detailed reporting is something we eagerly await from Firmwater. We'll be the first on board as soon as this is available.
Response: Firmwater 25.7.2019
Thank you so much for your kind words!
We are very pleased to hear that we could help Compliance Solutions reach the goal of lowering tech support calls.
We have been working closely with you to integrate with your existing systems and processes. We are looking forward to adding more valuable LMS features in the future that will help you streamline processes further and help you grow your business.
Thank you for choosing us!
The Firmwater Team
Patty C. Branche: E-Learning Mitarbeiteranzahl: Selbstständig
The most important benefit, besides very few if any user technical issues, is not having to personally deactivate accounts because the system does it automatically.
It has a lot of great features: Allowing a payee to send an invitation to someone else, easy access to the certificates after account is inactive, ability to send e-mails to participants reminding them of their time limit, automatically deactivating participants after a period of time, easy access to management to change participant's information (e-mail address), being able to resend invitations to start the class, easy access to view participant's information by management, and many other features that I can't think of.
There are only a few drawbacks or cons that we found: Some reports cannot be printed out using PDF.
Response: Firmwater 23.11.2017
Hi Patty, thank you for a great, comprehensive review! We are very glad that our LMS features meet your needs and most importantly, that you find our LMS easy to navigate.
All of our reports, with the exception of 'Attempt Data Export', are available for PDF export. We encourage you to get in touch with our support team for more information about exporting reports.
Overall, I would strongly recommend Firmwater to any small - medium sized business looking for a simple and effective LMS. This LMS is fantastic for training companies such as our own that resell training programs to other businesses. Firmwater provides a great service to our company.
Firmwater's LMS is very easy to setup and use. It is easy for us, as a training company, to add new clients, get them setup with an administrative account, show them the basics, and then let them do what they need to do. I like the customization options that we can provide to each new client (custom domain, company logo, etc.) with just a few clicks of the mouse.
Firmwater is able to effectively run and track the content that we upload (typically Articulate created elearning programs) with excellent accuracy and immediate response time. The multitude of reports on each user and piece of content is a great feature for us.
The cost of Firmwater's LMS is what really set them apart from other LMS providers that we researched. Their pricing structure allows us to maintain low overhead costs and remain ultra-competitive with our own pricing structures.
One feature that I wish was available within Firmwater was the ability to email users or send users reminders that their training needs to be completed by this date. As it stands currently, we have to generate reports and then export those reports to get a list of email addresses that have not completed a program.
I know that new features are constantly in development and the Firmwater team works hard to put out their best product possible, and I hope that this feature gets implemented somewhere down the road.
Response: Firmwater 25.7.2011
Dax: Thanks for your review.
Our #1 customer enhancement request is for automated email notifications. The initial functionality is now available and added functionality will be available later in the year.
Russell W. Branche: Professionelles Training & Coaching Mitarbeiteranzahl: 2-10 Mitarbeiter
Firmwater LMS allows us to offer our clients the unique ability have their very own, branded training portal. The ability to completely control the management of users, training content, reporting, training records, etc. are all very valuable features which has allowed us to win more contracts. Also, when things do go wrong, Firmwater LMS absolutely delivers on customer support.
The white-labeled training portal is a market differentiator for selling to our B2B clients.
Some of the standard features, such as free trial access and monthly subscriptions, are not available with Firmwater LMS. The feature of customizing training certificates is limited which can cause issues with regulatory requirements. Navigating and using the platform is not always user friendly and user mistakes can cause costly errors if you aren't careful. I don't care for having to rely on Firmwater staff to help me implement changes in my portal.
Response: Firmwater 17.12.2018
Thank you so much for your kind words. We really strive for Firmwater LMS to help training businesses like yours to differentiate themselves in the industry.
Customer Success Specialist
Mary ann O. Mitarbeiteranzahl: Selbstständig
Beginning as a novice, I must have tried the patience to the limit of the customer support people. I cannot express how fantastic and supportive they have been. The most striking thing about working with Firmwater, is the time they have taken to walk me through the steps needed to satisfy my customers' needs. If it didn't at first work, they worked to make it work to my needs. I didn't have to fit into a cookie cutter program, instead it was adjusted to fit what I needed.
Would I encourage others to work with Firmwater?- in a heartbeat I would and have.
Works with what I need with an excellent reporting ability.
Not a con exactly, just that it offers so much that I haven't had a chance to learn it all.
Just that anyone looking for an affordable Learning Management System, should give it a trial run before any decision to purchase an alternative program is made.
Response: Firmwater 19.5.2017
Thank you Mary Ann! It is always a pleasure to work with you and help you support your customers. We truly appreciate your kind words and your recognition of Firmwater¿s strength and key features.