Über SolarWinds Service Desk
SolarWinds Service Desk Preis
SolarWinds Service Desk bietet keine Gratisversion, aber eine kostenlose Testversion. Die kostenpflichtige Version von SolarWinds Service Desk ist ab $ 19,00/Monat verfügbar.
Alternativen für SolarWinds Service Desk
SolarWinds Service Desk Erfahrungen
Funktionsbewertung
- Branche: Biotechnologie
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Samanage is an easy to use solution that makes my life so much easier
We are in the pharmaceutical industry and have implemented samanage over 2 years ago. The system is perfect and easy to use which enables users to understand the problem and submit tickets!
Vorteile
The ease of use. The system allows the natural flow of tickets into problems, problems into changes and the audit trail is perfect for our validation/qa friends. We love that the API is easy to intergrate and have pulled in our sharepoint system with the API to automate tasks like account creation/separation.
Nachteile
The system could uses a few tweaks but I think this is just growing pains. The Samanage team has been straightforward with what they are implementing and changes are being released consistently. Over the past two years of having the system, I can say the updates are wonderful and truly address issues. Not purely cosmetic.
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 10 000+ Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
An excellent tool for service management
For the most part, Solarwinds Service Desk is utilized for automating incident generation through integration and reducing the amount of human work required. Custom dashboards make it possible to see the weekly, monthly, and yearly trends in various types of tickets, such as incidents, requests, changes, and issues, and to perform analysis.
Vorteile
It offers a wide range of functions, such as incident tools and an employee support site. In addition, the user interface is simple and clear. To reassign requests, learn about what happened, and access the information you need is simple. I no longer have to worry about maintaining the backend systems. Instead of getting bogged down in making sure all systems are up-to-date, we can concentrate on our business and providing excellent customer support.
Nachteile
When a ticket is being updated, the user is not informed that the ticket is in the process of being updated. Moreover, the fact that the search engine does not provide slack binding should be stressed more strongly. During the dynamic page refresh, the page becomes unresponsive.
- Branche: Lagerung
- Unternehmensgröße: 1 001–5 000 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Good Out-Of-Box product for small, scalable team
We were attempting to solve the issue of ticket management in the IT department. While it was a great out-of-the-box solution, it didn't offer the unique scalability we needed and the customer service wasn't helpful in growing the product with our needs. However, I still believe that, for a small shop, this product offers the best value for the price and is a great entry-level solution.
Vorteile
I like that, out-of-the-box, Samanage offers great core functionality with a stable product that ties neatly into a beautiful UI for the end users. The UI is where Samanage really knocks it out of the park though. It's modern, simplistic, "forum" layout is attractive and intuitive, and chat indicators on the tickets feels like your moving from a traditional email reply into a IM chat.
Nachteile
There's a lot to be desired when it comes to the fine details of the service. There are specific customization options for project management and ticket automation that aren't available that we wanted in our shop. When we reached out to our support member to discuss a possible addition/fix. They advised us to post our suggestion on their feedback board and if it received enough votes they would implement it. The same suggestion was found submitted over a year ago on the board (with over 300+ votes) yet no action was taken. I was hoping for a more, collaborative answer, instead of posting on a forum board in hopes that other members validate my need for them to implement it.
- Branche: Design
- Unternehmensgröße: Selbstständig
- Monatlich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
my review 16
In summary, SolarWinds Service Desk is a great tool for managing IT operations, but it comes with a high price tag and a steep learning curve. It may not be the best fit for small businesses or those with limited IT resources. However, for larger organizations or those that need a robust and feature-rich ITSM solution, it can be an excellent choice.
Vorteile
Remote Access/Control feature allows technicians to remotely access and control end-user devices to resolve issues quickly and efficiently.Real-time notifications keep technicians informed of new tickets, updates, and other important events in real-time.Ticket management system is well-organized and easy to use, making it simple to track and manage all service requests, incidents, and problems.Alerts/Notifications feature enables administrators to set up alerts and notifications to be triggered by specific events or conditions.Access Controls/Permissions allows administrators to set up different levels of access and permissions for different users and groups.Dashboard provides a real-time overview of the service desk's performance and key metrics.SLA Management feature allows administrators to set up and track service level agreements (SLAs) with customers.Compliance management feature helps organizations meet compliance requirements by tracking and reporting on IT assets and configurations.
Nachteile
High cost of the software.Steep learning curve, it can take some time to master all the features and functionality.Some customers report technical issues with the software and support.Limited customization options
- Branche: Umweltdienstleistungen
- Unternehmensgröße: 501–1 000 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
Huge Upgrade
Overall experience with this product have been great so far. Our employees use this platform more than our last and they have also been able to find their own solutions more. I really love the support from the customer support a lot. The support is always right on top of any issues and I have experience very quick responses when I do need to contact them. A+ on customer support.
Vorteile
I like how easy the GUI is, editing the categories and assigning the ticket to a support tech is all very simple right from the first view. I also like how there is a quick view option where you can view the ticket without having to leave the screen.
Nachteile
We have an issue with Tasks. They cannot be changed once a service catalog item is ran which has made us have to create work around or create extra tickets in order for multiple people to work on one catalog item.
