Microsoft Dynamics 365 provides integrated solutions that allow businesses to better track
leads, automate field service, drive sales and improve operations using mobile, enterprise-ready
business apps from the cloud.
The system's business apps, ranging from sales & customer service to financials and operations, are designed to be deployed as a package or independently as companies grow and expand, and all work together as part of a larger software solution.
Microsoft Dynamics 365 offers supporting apps for iOS, Androids, and Windows Phone; they are
available offline, so users can work without data connectivity and data will sync automatically
once a connection is reestablished.
Seamless integration with Outlook, Lync, SharePoint, OneNote, Word, and other Microsoft
applications to save time and minimize double-entry. The system is designed for collaboration;
users can interact in Yammer, quickly add colleagues to projects and meetings, and view where
others are working in documents in real-time.
Ty C. Branche: Papier & forstwirtschaftliche Erzeugnisse Mitarbeiteranzahl: 10.000+ Mitarbeiter
I have tried other CRM's in my career but none of them come close. The future of this product is incredibly bright and the cost to entry is so low that there is no reason not to give it a shot if you think it can help you. The Microsoft account management team will work with you to find the right fit for your needs and set you up for success.
I have used this software for over 7 years and over those years have seen it grow and improve at a remarkable rate. With the introduction of Flow/Power Automate and Canvas Apps the abilities of this business application stack are unmatched. You are truly only limited by your own imagination. Microsoft provides great account management resources that will help keep you on the cutting edge.
From a price perspective, Dynamics is very competitive. What you get out of the box cannot be touched by any competitor namely, Salesforce. You will spend a fortune to get the same utility from a Salesforce implementation.
Salesforce and competitors also do not have anything like Azure. Having all of your business application ecosystem under such an umbrella is incredibly powerful.
I have had less than ideal interactions with support. Mostly they are positive but often times they don't typically know enough about the product and will ask me for information that i already provided in detail upon initial case submission. That being said, this product is innovating and improving so much you can't possibly expect all the people supporting it to be 100% on top of their game. They SHOULD be but realistically you are going to run into people that are just intermediaries between you and someone that can actually help. This isn't really a Dynamics issue at all but you will need to rely on support if you go with an online installation.
Timothy J. Branche: Krankenhausversorgung & Gesundheitswesen Mitarbeiteranzahl: 201-500 Mitarbeiter
I have used CRM in D365 for a number of years, but have been recently through a reimplementation as the FieldOne Sky product was replaced with Field Service. This was a challenging project, but proved successful. We adopted the unified interface early on so had to deal with some bugs, but didn't want a lot of retraining right after implementation with the interface change.
The breadth of features across Field Service and typical CRM are impressive overall. The scheduling capabilities in Field Service (and now available for other scheduling items) are second to none (at least in other items compared to).
With the online version, we have run into few problems, but we do occasionally run into slow performance. This is not often, but when it does occur (slow page refreshes, especially in the scheduling tool) it can be painful for our users.
Jeremiah S. Branche: Computer-Software Mitarbeiteranzahl: 11-50 Mitarbeiter
Dynamics 365 has been instrumental in our sales teams ability to manage and track prospects and contacts throughout the opportunity and sales lifecycle.
Dynamics 365 comes with a full array of features and functionality that allows tracking of clients, communications, prospects, opportunities, and the full relationship with your contacts. It's integration with outlook and ability to be custom designed in terms of fields and views gives it a potential to encompass and cover all your company's needs.
Building out the functionality can be somewhat complicated when designing custom features and additionally tracking security and roles takes a measured approach to verify security of data and privacy.
Julia T. Branche: Anwaltskanzlei Mitarbeiteranzahl: 201-500 Mitarbeiter
We are not using the application at all in the way we had envisioned and I am looking at other Microsoft partners that could help as well as altogether switching to other applications for contact management.
I chose Dynamics 365 because we are already using Microsoft products and wanted a seamless integration to our CRM. I was drawn to the simplicity of the application and ability to customize within the application from the demo.
When I started working with a Microsoft partner to customize the application, I quickly became frustrated due to the number of errors and roadblocks that came with the integration and implementation process. I had evaluated our situation very carefully to ensure we had the required technical specifications and would be a good fit for our company; however, I was thrown off by the requirements that we could not face.
Ronel V. Branche: Informationsdienst Mitarbeiteranzahl: 1.001-5.000 Mitarbeiter
The support was great that's the great things they provides wit uncomplicated approach related to there products and licensing.
The overall functionality of the applications, especially on the customization of the interface. We both use the CRM and the ERP Solutions of the products. It is like all in one together the Sales, Finance, Marketing and Customer Service and Operation.
I definitely recommends to use Microsoft Dynamics and its easy to adopt.
It requires expert developer to make the system more operational and it was not meant or design for small businesses.