Vivantio

Vorteile

It is a software that serves to manage many services, in my case it facilitates the processes of attention to the user, with an excellent interface that facilitates its use, which makes it very safe and reliable. Improves and automates the process of incident management in the users of our services and IT support through support services for ticket activation, expansion and support routing.

Nachteile

In general, the software is excellent, however, there are functions at the moment of managing the incidents that cause some errors but do not affect the functionality.

Vorteile

The software is easily customisable and changed pre and post-launch of the system, meaning that you can launch, get it wrong and change it. The capabilities seem endless and offers all requirements that we need.

Nachteile

The difference in the admin area to the technician portal is a little bit confusing at times. I believe that the back end admin area needs upgrading to the FLEX environment.

In Betracht gezogene Alternativen

Gründe für den Wechsel zu Vivantio

Vorteile

The ability to run monitor and manage tickets via incident reporting. Alerts and management tools are very useful and it is great and customisable for out needs.

Nachteile

The mobile version isn't the easiest to use at the moment.

Vorteile

Overall, vivadesk is quite good. the incident management and notes being dislayed on the main screen is very good.

Nachteile

i'd prefer if the calls could be viewed in one form, that I could scroll though. the tabs are quite slow to transition and throughout the day this adds up. if all the information was available from one scrollable page, that would be great

Vorteile

Easy to use, the company is integrated with it

Nachteile

adding assets cannot be done in bulk, they all have to be added separately