Coolfront


Coolfront Logo

 

454 Bewertungen (4,5/5)
 

Coolfront is a cloud-based HVAC solution that allows users to carry and access their flat rate pricing and repair database on a mobile device. It caters to small sized plumbing, electrical and HVAC contracting businesses.

Coolfront leverages a consolidated contracted service workflow. Users begin by entering work order information and assigning the service call to a field technician. Field technicians receive the work order on their mobile device based on which they can select repair plan from the existing database.

Invoices are automatically delivered to the business office and the customer as soon as a repair work is done. Coolfront can also capture customer approval and signature within the mobile app. It also offers QuickBooks integration and carries over 25,000 repairs in its database.

Coolfront is a zero-cost solution that charges per work order generated. Training, demos and cloud-based meetings are available to support Coolfront’s users. Coolfront’s mobile app is available on iOS, Android and Windows Phone.

 

Coolfront - Home page
 
  • Coolfront - Home page
    Home page
  • Coolfront - Work orders
    Work orders
  • Coolfront - Add-ons
    Add-ons
  • Coolfront - Payments with PayPro
    Payments with PayPro
  • Coolfront - Mobile view
    Mobile view
Unterstützte Betriebssysteme:
Windows 7, Windows Vista, Windows XP, Mac OS, Linux, HP-UX, AIX, Solaris, Unix, IBM OS/400, Webbrowser (OS-agnostisch), Windows 2000, Window 8, Windows 10

454 Bewertungen über Coolfront

 

Vladimir V. Branche: Bau Anzahl der Mitarbeiter:  2-10 Mitarbeiter Mitarbeiteranzahl:  2-10 Mitarbeiter

5.5.2019

5.5.2019

Quelle der Bewertung: Capterra

Excellent software for invoices and scheduling

Übersetzen auf: Deutsch
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Vorteile

Integrated features such as scheduling onto Google calendar and ability to customize repairs, requires customer approval beforehand so that there’s no question on payment

Nachteile

Lags when synchronizing across multiple devices, sometimes doesn’t find previous customer service history accurately

Übersetzen auf: Deutsch

Antwort: Coolfront 9.5.2019

Thanks, Vladimir for the review! Glad you like the Google Calendar Add-On :)

Stay Cool!
Kate @ Coolfront

Edward M. Branche: Verbraucherdienste Anzahl der Mitarbeiter:  11-50 Mitarbeiter Mitarbeiteranzahl:  11-50 Mitarbeiter

3.1.2020

3.1.2020

Quelle der Bewertung: Capterra

HVAC contractor going from paper to Coolfront

Übersetzen auf: Deutsch
Bedienkomfort

 

Funktionalität

 

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Overall we are definitely more profitable with the flat rate database. And it does save some keystrokes, but it doesn't fix all our issues or handling of service tickets.

Vorteile

I absolutely love the flat rate pricing database- and the pricing best practices through out the country. That part is awesome. I also like the history that shows up for each customer so my techs have information at their finger tips.

Nachteile

1) Sometimes it is a little difficult to find certain parts. I was looking for an inducer motor for a Lennox and no manufacturer comes up. I had to call Lennox to get part number, and then it was easily found. 2) Reporting- we collect sales tax- so to be able to report sales would be helpful. We still have to identify how much of the Flat rate is the part cost and mark up and how much is labor to put into our accounting software. 3) speed from going between day to day to look up customer is deathly slow.

Übersetzen auf: Deutsch

Antwort: Coolfront 6.1.2020

Thank you for your feedback, Edward. If you are using Quickbooks and Coolfront, there is a way for you to manage your sales tax between the two programs. Our support team would be more than happy to walk you through and answer any questions or provide further assistance for you!

Sherri W. Branche: Bau Anzahl der Mitarbeiter:  2-10 Mitarbeiter Mitarbeiteranzahl:  2-10 Mitarbeiter

6.10.2020

6.10.2020

Quelle der Bewertung: Capterra

Coolfront

Übersetzen auf: Deutsch
Bedienkomfort

 

Funktionalität

 

Produktqualität

 

Preis-Leistungs-Verhältnis

 

Kundenbetreuung

 

Bedienkomfort
Bedienkomfort
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Preis-Leistungs-Verhältnis
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Kundenbetreuung

We have had no major issues using this program. A plus it does sync with quickbooks as well.

Vorteile

This program is very user friendly. It has really nice options for the information that is needed to be entered.

Nachteile

The archived invoices and the calendar are frustrating at times. You have to click back on the calendar.

Matt A.

6.10.2017

6.10.2017

Quelle der Bewertung: Capterra

I like a lot but a lot is to desired.

Übersetzen auf: Deutsch
Bedienkomfort

 

Funktionalität

 

Produktqualität

 

Preis-Leistungs-Verhältnis

 

Kundenbetreuung

 

Bedienkomfort
Bedienkomfort
Funktionalität
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Preis-Leistungs-Verhältnis
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Kundenbetreuung

Vorteile

Ease of use. Can be operated quickly with little experience. Like the part finder if you know how to use it.

Nachteile

I hate when it wants to update while either writing notes or searching for a part. I wish there were tabs in my favorites for favorite filters, types of freon, or belts instead of looking over my favorites 3 or for times. I wish I could add a custom part or charge myself instead of having my office remake what I've already done just so they can send it back to me to add it on my favorites. All of the other techs said the same about updates. Add them to the home page when available. Frustrating. Finally inputting carrier numbers usually calls for 2 additional numbers or letters at the beginning of a part number. If typed in using the part number supplied from carrier it fails to find it. If those 2 first numbers or letters are left off when typing it in it will find it every time. I have found this only on carrier parts. Thank you for your help.

Alex G. Branche: Maschinenbau oder Wirtschaftsingenieurwesen Anzahl der Mitarbeiter:  2-10 Mitarbeiter Mitarbeiteranzahl:  2-10 Mitarbeiter

3.1.2020

3.1.2020

Quelle der Bewertung: Capterra

Overall Good Software

Übersetzen auf: Deutsch
Bedienkomfort

 

Funktionalität

 

Produktqualität

 

Preis-Leistungs-Verhältnis

 

Kundenbetreuung

 

Bedienkomfort
Bedienkomfort
Funktionalität
Funktionalität
Preis-Leistungs-Verhältnis
Wert
Kundenbetreuung

Overall the software is pretty good and makes it easier when the time comes to collect from a customer. If a few issues could be resolved with this software it would be great.

Vorteile

Payment integration, Quickbooks integration, Customer history, customization ability.

Nachteile

The lack of integration with coolfront agreements. Would be easier to know if a previous customer has a service agreement at the time of creating a new work order. Being charged for invoices that are canceled or made by mistake, or being charged for an invoice that has not been completed.

Übersetzen auf: Deutsch

Antwort: Coolfront 6.1.2020

Thank you for the review Alex. We're always working to improve the Coolfront experience and your feedback will be included in our future plans.