Brightpearl is omnichannel-native and designed specifically for retail. It is built to reliably handle peak trading, and it integrates with the full retail tech ecosystem, providing real-time trading insights. And it’s all automated so you can stay in control and manage by exception.
An in-house team is available for installation as well as tech support and ongoing business consultancy.
Brightpearl is designed for use by merchants - not IT staff. Every new feature is relevant to retail, so you know that everything is retail-focused.
Retail merchants need a platform that can handle seasonal volume. Brightpearl provides orders, SKUs, channels, reporting and financials fit for multi-million dollar merchants.
Katie K. Branche: Einzelhandel
We use Bright Pearl for both in-store and online sales. Coming from the previous program we used, Bright Pearl was a huge step up in inventory tracking. You can know where each and every item is through the whole order process - from shelf to shipment.
I've also been greatly impressed with the help/support team for a couple reasons. First, the replies to your problems/queries are quick (and don't make you feel like you're talking to a robot). Second, when they tell you that they are working on a certain issue, problem, or "bug" that needs to be dealt with, they mean it. This support team actually follows through and makes changes and updates frequently, always trying to improve the software. That is something that, as a customer I really appreciate.
- great inventory management
- fast and current connection to online orders, stock, and inventory
- good reports system
- lots of apps available to help tailor the program to your business' needs
While Bright Pearl is easy to use, sometimes the amount of manual steps you have to take with some of the processes are tedious. I would love to see more steps become automatic, and fields auto-populate. (I will say that, since we started using Bright Pearl, they've already improved somewhat in this area, though there are still many more to be done.
Stuart K. Branche: Einzelhandel Mitarbeiteranzahl: 2-10 Mitarbeiter
We have been using brightpearl for several years now and the core function of the system has been to centralise around the accounts and stock management for our business. This means it's super easy to keep control of the business critical systems. The system has grown and expanded and as a small business I don't need a lot of this but it's there incase.
The most important thing we have found is the super easy simple Brightpearl POS solution that is sharing the same core data for products/customers/payments as our website and accounts in real time so if the last item sells online then we don't over sell this in store at the weekend. We have two small showrooms and can have two separate pos channels that make it easy to deal with customers in store and telephone orders in the main program. Push sales from POS to backend and vice versa. It makes us more efficient and look more professional in store and on the phone.
Even as a small business we have constantly changing stock and a large number of products (over 11,000) so need control of those as simply as possible. Brightpearl has done that for us along with accounts functionality.
I hope as brightpearl expands it can keep true to it's roots of supporting small businesses with a system that would normally only be available to big business with big budgets. The core simple EPOS is just perfect for us with multichannel order routes to the dispatch desk.
the simple EPOS systems linked into the core of the system in real time. You have to do things by the book and can't cut corners in processes.
Sometimes you have to do things by the book and can't cut corners in processes.
Embrace the system as the hub/core of the business and follow the ethos of orders into the hub and out the door. Remove paperwork and duplication from workload as much as possible.
Frankie O. Branche: Logistik & Lieferkette Mitarbeiteranzahl: 2-10 Mitarbeiter
Do not jump from QuickBooks to this until you have truly run a lot of tests.
I love how this system allows me to have access anywhere and allows many reps to access the accounts.
I am beyond frustrated with the lack of support and weak reporting from this system. It often has slow days as well.
Antwort: Tom 23.9.2017
Thank you for taking the time to review us.
I'm glad to see that you're enjoying Brightpearl's cloud-based benefits. A lot of our customers love the integrated 'all under one roof' aspect of our software and I'm glad this is echoed with you. I'd like to respond to a couple of the other points you raised too:
Quickbooks. We have a number of customers who have moved away from Quickbooks to Brightpearl and have found it a great fit so I was surprised to read your comment. Customers like Growers House (https://www.brightpearl.com/expertise/customer-stories/growers-house) and The New Clothesline Company (https://www.brightpearl.com/expertise/customer-stories/new-clothesline-company). I hope the issues you had experienced are now behind you.
Support. We acknowledged that we needed to improve our Support response times, so we've grown our global Support team headcount by 40%. This has resulted in increasing the number of tickets with defects being solved by 62%. I hope you're seeing the impact of these changes directly yourself.
Reporting. We're continually improving our reporting as we know how much our customers use and rely on it. Over the last couple of months, we've made significant reporting improvements which you can read about in our feature notes (https://help.brightpearl.com/hc/en-us/sections/115000342626-Feature-launches). In a nutshell, many of the reports now download in the background so don't need to waste any time waiting for them. Again, I hope you're finding them useful.
Speed. I'm sorry to hear that you've experienced slowness whilst using Brightpearl. The improvements mentioned earlier will help, but generally speaking there are a number of factors that could account for speed issues. I've had a word with our Support team who have advised that you've not raised any speed issues with them to date. Speaking to them would be a great first step. When you do, it would really help them if you could indicate instances where speed was reduced and what you were doing at that time. You can contact them here: https://www.brightpearl.com/contact-support.
Thank you again, your feedback is important to us.
Bryan B. Branche: Gesundheit, Wellness & Fitness
All in one eCommerce solution, helped us consolidate 4 software programs into 1 integrated app. Great for small to medium size ecom companies and those wishing to grow rapidly by automating routine processes and tasks. Saves us hours each day with automation and syncing of orders and inventory to multiple channels.
Multi-Channel inventory sync, accounting is integrated with the order fulfillment, CRM, and most of the functions you need to run a growing eCommerce business. They issue updates, bug fixes, and new features every few weeks. The software has come leaps and bounds forward in the past 2 years to become more stable, less buggy, with better automation and features. Nice to have all business functions located in 1 software rather than 5 different systems that constantly need synced and updated. Cloud based so you can work anywhere.
As a US retailer there are a few UK oddities in the software but these are quickly being updated and changed to fit the US market. Customer support has also been improving since we started, but could be quicker to fix problems/ issue updates at times. They don't seem to understand at times that when something is broken, we can not run our business at all till it gets fixed. Some additional features and add-ons are not included in the base price of the software. They would be nice to have available but the price could get very expensive quickly and be out of budget for a small business. Would also like to see a quick way to back-up 'all' the data from the cloud locally in case of emergency or we needed it for another process. You can export data files and reports currently, but not the entire database at once.
Brightpearl is both multicurrency and multi warehouse which is key to my business. It's easy to achieve this without heavy training.
I dislike 2 things. I need multicurrency journeys and they don't supply plus the report writing is complex and difficult to customise.
Antwort: Brightpearl 1.3.2018
Thank you for sparing the time out of your day to review us. We love to hear from our customers, so thank you.
I'm really pleased to hear that our multi-currency and warehousing functionality are helping you grow your business. It's great that you find Brightpearl easy to navigate and use too as we designed it that way.
We'd like to hear more about your constructive feedback. We provide multi-currency as you've said in your review, but if you need this extended further then we'd really like to hear your thoughts around specifics. Likewise, our reporting is customisable, but if it's not doing what you need, we'd like to explore this with you too.
The best way to get this started is to drop a line to your Customer Success Manager and they will schedule some time with you to hear your thoughts.
Thank you, Tom (Brightpearl)