Accelo ist eine cloudbasierte Lösung zur ServOps-Automatisierung (Service Operations), mit der Nutzer alle kundenbezogenen Aktivitäten verwalten können. Diese Lösung eignet sich für Unternehmen jeder Größe in verschiedenen Branchen.
Accelo sendet automatisch Vorlagen-E-Mails, erstellt Folgemeetings und aktualisiert Felder wie Fälligkeitstermine. Die Lösung kann in andere Lösungen integriert werden, sodass Nutzer von einem einheitlichen Ort aus auf alle kundenbezogenen Informationen zugreifen können.
Accelo bietet ein zentralisiertes System für den E-Mail-Posteingang, in dem jedes Teammitglied auf kundenbezogene Informationen zugreifen kann. Alle kundenbezogenen Informationen werden gespeichert und archiviert und können problemlos mit einem globalen Suchwerkzeug abgerufen werden. Mit den mobilen Android- und iOS-Apps von Accelo können Nutzer remote auf sämtliche Funktionen der Lösung zugreifen.
Darüber hinaus bietet die mobile App verschiedene Funktionen, darunter einen Aktivitätsstrom, Timer, ein Verkaufsmodul, Projektmanagement, Zeiterfassung, Probleme und Tickets sowie E-Mail-Kollaboration.
Accelo bietet Dienste auf monatlicher Abonnementbasis an, die Unterstützung über eine Online-Wissensdatenbank und per Telefon umfasst.
Meredith C. Branche: Finanzdienstleistungen Mitarbeiteranzahl: 2-10 Mitarbeiter
We've centralized several different services into a single place with Accelo streamlining our work and eliminating loss of data.
Ease of use, completely customizable, thoughtful and useful features!
I wish I would have found it so much earlier than I did!
James G. Branche: Personalwesen Mitarbeiteranzahl: 2-10 Mitarbeiter
Automated our business process from sale, to project, to billing. All of our team can interface and contribute seamlessly at any stage of the project. The price point is perfect and the Accelo support has been amazing.
We switched to Accelo after using other inferior products for 18 years. We have been pleased with the front-to-back automation that is now seamlessly running critical portions of our business.
With Accelo, we have been able to place several business functions on one platform, where before, we had to use several products to accomplish the same thing - with little or no automation. We are now more automated and productive. Our team loves the product!
With the current COVID pandemic, we have found ourselves having to do more with less. To meet these new challenges, we are taking full advantage of Accelo's Expert Services Program and have partnered with an Accelo Implementation Manager. The benefits to our team and bottom-line were immediate. When this crisis is over, we will recover quicker and grow our business with more confidence using the software.
We love the software. As others have stated, we wish that we had been using it years ago.
Katy D. Branche: Marketing & Werbung Mitarbeiteranzahl: 11-50 Mitarbeiter
I use this everyday and I love when our company transferred over to this software. We are so much more organized and work better as a team within this program.
I love how organized you can be as a whole within the company. Everything seems to transfer well between coworkers and keeps us extremely organized.
There are things I feel like are more difficult to understand but I also feel like that is mostly user error. When it comes to creating PO's I think the process could be easier inside of that to go ahead and create an expense.
The first reason we chose AffinityLive, now Accelo due to what was a great set of tutorials and video demos.
We requested a live demo as they offer on their site however we we're keen to do a live demo and paid for a single subscription for a month so we could start trialling it until our request for a demo was requested. The front line tech I spoke to said I was ineligable for a demo as I had already purchased the product. The training videos are ancient or totally missing large parts of the product as they update so much so frequently its almost a new product every few weeks....
We we're flat out refused any demo despite it being advertised on their site.
The actual product was nothing like the demo video so a live demo really would have helped us get off to a flying start.
The second reason we committed to an early purchase in good faith that a live demo would be provided, was because it advertised integrations with Kaseya and Maxfocus that I was later told by both those businesses and staff at Accelo no longer worked. They are still advertised on the page despite my multiple complaints about the false advertising (Maxfocus has been Logic now for 6 months and they still advertise the integration on their homepage).
Our account manager spoke to us three times in 14 months. Once when we had complaints about the lack of a demo which he also refused and then again to help us cancel our subscription, then one more time when they took a payment a month after we had cancelled our subscription and requested a refund....
Staff have no idea about their own product as it changes so drastically so often.
A huge billing overhaul left us unable to invoice for three weeks! This was the final straw for us.
We organised an export of most of our data (about 10 different exports required) but had missed the time on projects, we requested a copy of this data but they had deleted it all just three weeks later and were unable/unwilling to provide any policy document on data retention.
The CEO is the rudest person I've ever spoken to. All sorts of threats about the first amendment despite me being Australian, them having an Australian office and being bound by Australian consumer law.
The product is useless out of the box unless you purchase every premium and module they have. We were paying around $450AU each month for 2 techs!
We're now using Atera at $89 per tech with integrated RMM with unlimited endpoints! Staff are amazing! couldnt be happier!
Antwort: Accelo 29.8.2019
Daniel was obviously quite upset when he wrote this review. Unfortunately, it didn't represent reality at the time or since.
Daniel's claim re: continuing to charge him and take payment after cancellation is mistaken, which he subsequently admitted:
"My apologies, we're using Xero and it had lined up a debit with Accelo instead of the correct payment."
Daniel's claim re: the CEO issuing threats is also mistaken. The only one making threats in the interaction between Daniel and Accelo was Daniel - he threatened to take legal action by specific deadlines if we didn't change our website: "Please remove the false advertising within 2 weeks.. or I will lodge my original claim with fair trading". We politely declined to modify our speech to fit with his (incorrect) opinions and reminded him that as a US company we have rights to free speech.
While it is a shame that Accelo wasn't able to help Daniel's business, this review is not fair or accurate by the reviewers private admissions.
Rob C. Branche: Informationstechnologie & -dienste Mitarbeiteranzahl: 11-50 Mitarbeiter
Overall, I enjoy using the software. Entering timesheets is super easy. It's also good to see my tasks for the week ahead.
I really like how I can see all the work I have been assigned at the beginning of the week. It's also very easy to enter my timesheet
I think the search functionality could be improved. Also, it's very difficult to book holiday leave in advance - it's a very roundabout process.