Eventgrid

Our goal is to encourage our Facebook audiences to attend more virtual events and provide them with the exact information and details they need, all housed in one concise place and Eventbrite has been the perfect tool for us. The analytics and reporting are very robust, especially for a free plan.

Vorteile

The setup and ease of use for a first time Eventbrite user/manager was incredibly easy and seamless. The feature that is most useful to us is the Facebook event integration - and the best part - it's free. This way, our social media audiences can register for tickets directly through the Facebook event published on Facebook. It's such a powerful feature and so incredibly easy to setup.

Nachteile

I wish there was an abilitty to make updates to the address after an event has already been published. With COVID-19, we had to shift from an in-person event to make it a virtual event and because we had to change the address, Eventbrite woudn't allow it. Suggestion - if an address needs to be changed, Eventbrite could automatically send an email to the list of attendees or a calendar notification of the change.

The Mailchimp feature is extremely limited and I have trouble understanding what exactly the purpose of it is. I have not doubt that Eventbrite will enhance it in the future with incorporate more robust functions because Eventbrite is really great with continually improving their tools.

I'm so glad to be able to continue using Eventbrite. The value for the product is really exceptional. I'd especially recommend to nonprofit users who produce live event programming.

Vorteile

There's something about the Eventbrite platform that feels particularly inclusive. I really like how customizable it is, and it's easy to train on. I'm also a big fan of their reporting and analytics.

Nachteile

I have nothing bad to say about this particular software. I've never experienced an issue while using it. I'd say it would be great if Eventbrite had more software integrations.

I have really enjoyed using this software to promote and find out about events. It's very easy to use, it takes care of ticketing and is very easy to promote events.

Vorteile

This tool is awesome for promoting your events. They are very focused and do one thing better than anyone else. It's easy to use, easy to share, easy to on-board. I love this software and highly recommend it.

Nachteile

I don't have any complaints about this product. I have not used customer service so I'm not sure what that is like, but I enjoy this software.

Extremely painful.

Vorteile

Eventbrite is easy to use. It's designed well.

Nachteile

Customer service really stinks at Eventbrite. They're just looking to get paid. Their fees are high, sometimes 15-20% depending upon your ticket price. They had agreed on our festival to payout daily leading up to the event but changed their mind when COVID hit (to hoard cash and save themselves while screwing their event organizers.) Now they are expecting people to pull off multi-million dollar festivals without collecting any of their ticketing money up front. The worst part is they froze our payouts without telling us, until one day we noticed the lack of deposits and logged into Eventbrite to find it. Surprise surprise! They have refused to renegotiate the contract but also refuse to release funds so we can pull off our event. Eventbrite is going to bring the event industry crashing down due to the way they handled COVID.

The actual event turned out to be a big success. Eventbrite played a key role in that success. I would definitely consider Eventbrite for future events.

Vorteile

Eventbrite is easy to understand and use. The feature-set is not too broad so it's easy to quickly understand everything they offer. I was able to quickly wrap my mind around its scope and deploy an event. I appreciated how easy it was to setup a website for reservations and payment. Although I did not have alot of design options for the payment and reservation pages, the pages were streamlined and worked well. I was able to find good third-party support for lanyards and printed name badges. Being able to sell tickets at the entrance was a nice feature as well.

Pricing felt right. I received good value for the money I spent.

Nachteile

I did not have alot of design flexibility for the payment and reservation pages. I pretty much had to stick with their default template that makes all Eventbrite sites look the same. The event management UI was slow and awkward to use. I did have a couple of periods of site outage that caused me some pain.