Daniel L. Branche: Medizinische GerÃ¤te Mitarbeiteranzahl: 1.001-5.000 Mitarbeiter
overall, I really think this product is great and a huge improvement from our previous tool.
it is easy to upload receipts and match to my expenses, either via image or pdf document.
the mobile app is a life saver for someone that has trouble with keeping receipts.
My only complaint is that you can't apply the same image to multiple expenses. This is especially frustrating when you have to split an expenses.
Renaud M. Branche: Medizinische GerÃ¤te Mitarbeiteranzahl: 11-50 Mitarbeiter
Have been using concur for many years in small or large businesses. Product is relatively easy to use for the amount fo features it has. Very comprehensive. Has evolved nicely.
Full feature, relatively easy to use and integrate.
Nice evolution from the beginning
Good mobile application
Adding features regularly
Can be slow to use
Not always very intuitive
Credit card integration may not be flawless
While using the trip booking system, does not always display all options, hence takes longer than necessary
It keeps all of our invoices in one place.
Concur keeps all of our invoices in one place and allows all of our teams to review them without the hassle of invoices getting lost in the abyss of never-ending emails. Allows for comments from each user which can be viewed by all who receive the inv. Inv PDF can be downloaded and replaced, Inv extract captures each invoice line in excel which is useful. Duplicate inv. feature works great when OCR gets inv number right. Ability to edit invoices is great and we can see who changed what and the date using the audit trail but we can't export or capture this info.
It takes a min of 2 days to get an inv into the system but often takes longer and has taken up to 8, system often duplicates invoices or does not ever show up even though we get confirmation so we can't have them sent directly to concur, OCR sftw is not good, requires manual review. PO's don't work if you have to revise them. PO import also doesn't fully work and retains old info after updated. Thus PO/inv matching is useless. Does not offer inv. tracking so we still manually track them. No way to determine inv time w/ each employee or turnover time in a rept or export due to "system limitations." No useful/functional reporting. Auto routing does not work on project basis so we must manually route. No way to capture approvals w/ inv so we must screenshot every one and attach to PDF download. Can't use approval flows for projects and have to approve through comments and manually route. Employees can't see invoices after passing them to next person so finance still has to manually send copies upon request. System offers restrictions but all employees can access and change these settings eventhough they are not set as an admin and are supposed to have restrictions, which means they could bypass final review by accounting. Employees often chance currency type for other countries not knowing we pay in USD only, we can't lock this so the export fails if we don't catch it and finally; it took almost 4 months to get up and running w/ concur so we didn't even get to use free trial.
Jennifer J. Branche: Non-Profit-Organisation Management Mitarbeiteranzahl: 11-50 Mitarbeiter
Overall, the system is great for what we wanted to do (made the whole payments process more streamlined, reduces risks, provides audit trail, etc.) and at a great price point with great support!
Relatively simple to set-up (incl. expense accounts, users, ACH, etc.). The implementation team on SAP Concur was great and made sure we have the functions we need and provided guidance/training to make sure we know how the system works. Excel integration to our accounting platform, Xero, is relatively easy to manage/process. I haven't looked into the XERO-SAP Connector app, but will do so in the near future.
The multi-user approval flow allows invoice owners to input the invoices they are responsible for and then goes to relevant department head for review/approval and finally to senior management for expenses greater than a certain amount -- the process greatly reduces our risk exposure and allows relevant parties visibility into the expenses.
Great troubleshooting team that responds quickly and resolves issues on a timely basis.
The application does not allow payments in foreign currency. I was directed to their partner, PaymentsHub, for this, but as of now, I'm still trying to get that system set-up because of issues with the bank.
Lashundra C. Branche: Finanzdienstleistungen Mitarbeiteranzahl: 1.001-5.000 Mitarbeiter
Being able to load receipts and not having to keep up with them. Recently we have added tripit to it. To make our travel booking easier. It had truly been a great asset to our company.
We use to have to do our expense Report by hand but now with concur the process is done in no time.
The mileage tracker in my opinion still needs a little work.