Jessica B. Branche: Verbraucherdienste Mitarbeiteranzahl: 201-500 Mitarbeiter
overall a good program and super user friendly. I've had people tell me they enjoy this more then the previous program we used.
easy to use features, end user friendly, creates easy recruitment, great outsourcing amazing appearance
customer service is a little lag and needs more features that's all the negative I've got on this one
Karen C. Branche: Einzelhandel Mitarbeiteranzahl: 1.001-5.000 Mitarbeiter
Overall my ADP Workforce now experience has been excellent.
ADP provides useful modules for the HRIS needs. The Payroll, HR and Benefits management modules are most useful and critical for our needs. Our dedicated support person is top tier and very helpful. Not always something that smaller companies can find. We are fortunate to be a PE firm and have that additional ADP support.
Each module costs and can be pricy. Modules should be bundled and priced accordingly. Also once you buy a module, it seems like the transition to implementation drops off until you remind them you want to move forward with implementation.
Abby S. Branche: Krankenhausversorgung & Gesundheitswesen Mitarbeiteranzahl: 1.001-5.000 Mitarbeiter
I have nothing positive to say about ADP. I believe our company had good intentions of utilizing this software, but it has been nothing but a headache for us.
Once you're able to find the information, ADP is comprehensive and has employee's information readily accessible in several areas. I think the only positive thing I have to say about this system is that you're able to reset your login password yourself, as opposed to an administrator having to do it.
There are so many things that I do not like about this software - some of the main areas of concern/difficulty:
1. There are entirely too many "widgets" to navigate through to get to the information. Information can be accessed in so many different ways, it's confusing to find what is most efficient. Personally, I think two options is a reasonable approach. It seems like we're always finding new ways to get to the same information, as opposed to it being streamlined. I don't like all the options - we have been using ADP for almost a year now and I STILL do not know how to find certain information.
2. I am an administrator and have access to an entire team (300+ employees) information. Our employer thought that ADP would work to streamline things and make accessing their information easier. Unfortuantely, I have to go through many windows and "filters" to find the information I'm looking for.
3. There are ghosts in the system that we have not been able to determine why they keep happening. For example, we have several employees we keep entering schedules for, and despite saving them, entering them through different administrators, those employees schedules WILL NOT save.
4. This system's effectiveness is largely reliant upon a company's own data entry procedures. Someone, somewhere, is entering my team's information incorrectly. As a result, I will randomly come across employees who have been misentered into the system and our IT department has to resolve.
Antwort: ADP Comprehensive Services 9.1.2019
Hi Abby, I'm sorry to hear about your experience using the technology. I would be happy to connect with you an ADP payroll representative who can meet with you to improve the experience. Please contact me at [email protected]
Phillip C. Branche: Tierarzt Mitarbeiteranzahl: 11-50 Mitarbeiter
My overall experience has been excellent. Their customer service is knowledgeable and skilled. I do not wait long when I need to reach them. They have been critical to my business navigating the COVID-19 crisis. I would have made countless blunders if not for their HR and accounting departments knowledge of the COVID guidelines and policies. Very impressed with ADP and will continue to use them in my office.
Everything is very seamless and contained. The tabs are self-explanatory and easy to navigate. You can gather all the info you need for an individual from the same page. Quick and easy to learn. Processes that can be cumbersome on other systems flow smoothly with ADP's system
I do not have any cons. Minor things that I wanted improved in the past have all been handled with periodic updates and patches.
Yuri P. Branche: Eventservice Mitarbeiteranzahl: 2-10 Mitarbeiter
It helped us to deal with HR matters effectively so that we could see everything with detailed info.
Customization with it is incredible. Reporting features add more value to the software and as well increases the productivity. Pricing is quite reasonable. Mobile version does really well unlike its peers.
Customer service should be upgraded. The software could be better integrated other platforms. I would like to see changes immediately because sometimes I have sign out and sign in to see changes.