Über mHelpDesk
mHelpDesk Preis
mHelpDesk bietet keine Gratisversion, aber eine kostenlose Testversion. Die kostenpflichtige Version von mHelpDesk ist ab $ 169,00/Monat verfügbar.
Alternativen für mHelpDesk
mHelpDesk Erfahrungen
Funktionsbewertung
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Our experience has been extremely positive. No other company would go this far for a customer.
We are completely cloud-based, completely mobile, our response time has decreased and profits have increased. We have found a vendor/partner that listens. We truly have an integrated product from end-to-end. Service calls/requests for quotes come in, an excellent work product goes out, seamlessly.
Vorteile
The field app is very strong and that is a must. The admin provides a true workflow experience. The software is as flexible as it can be, provides true integration to QB, and has cut our entry time in half. Our profits are up and communication is vastly improved. The cloud feature fits our Disaster Response plan. Their customer service is the best I have seen and we have tried many.
Nachteile
Very little to dislike. They are always improving. I would like to see an inventory module, and Ajax searches would be a real improvement. But overall, they are the "best-in-class".
Antwort von mHelpDesk
Thank you for sharing your thoughts on mHelpDesk Mark! We are so happy to work with you and VIALARM.
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 2-10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Field Service Software for any Business to Stay Organized
Overall I have had a really good experience, anytime I have ran into a problem which is not very often but my problems have been resolved in a professional and expediential matter that allowed my business to continue to operate. You can keep an open line of communication with your customers on work order status or any problems that arise during the work order.
Vorteile
You are able to automate your business to keep a customer database, schedule and track work orders. Billing is a breeze with in the email feature you send to your customers. They can pay directly with PayPal or Credit Card account. There is even a feature to generate leads to your business. You can customize your invoices and work orders to meet your business needs. Works on mobile Apps and integrates all your invoices to quick books.
Nachteile
When customers pay from your credit card account, you are only able to setup and activate one payment option at a time. It would be nice to have individual bank accounts set for different sections of your business model.
In Betracht gezogene Alternativen
Housecall ProGründe für den Wechsel zu mHelpDesk
I really liked the customer support when I called to get information about the functions and features of their software before making a choice. I felt more serviced as a customer by working with M Helpdesk Staff.- Branche: Bekleidung & Mode
- Unternehmensgröße: 11-50 Mitarbeiter
- Wöchentlich für 6-12 Monate genutzt
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Quelle der Bewertung
Review of mhelpfesk
It's help me a lot it's easy and convenient for everybody
Vorteile
Mhelp desk is a #1 easiest and most powerful software solution for your field services business.improve asset visibility moderate IT services.it allows u to transfer data from any computer or any device.
Nachteile
The main problem of this software is very slow
- Branche: Forschung
- Unternehmensgröße: 11-50 Mitarbeiter
- Monatlich für 1-5 Monate genutzt
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Quelle der Bewertung
Easy to use
Vorteile
Software is easy to use, and customer service is helpful when available.
Nachteile
Software is slow and also the monthly cost is expensive.
- Branche: Bau
- Unternehmensgröße: 2-10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Great Customer Support
Overall has been great! I went to another company and came back to MHelpDesk cause the other software just didn't work like MHelpDesk - I always get prompt and friendly service which make my job easier as I am always in a hurry.
Vorteile
It integrates very nicely with my Quickbooks - I also like that it keeps everything streamlined to make my job easier.
Nachteile
Wish there was an option to "CLOSE" the estimates so they just go away versus having to mark them inactive. Once I invoice the customer I have to mark the estimate inactive or "Sent" in the status field so I can keep it separate from the "active" or "approved" estimates - I used the estimates to keep track of my current jobs.
In Betracht gezogene Alternativen
Verizon ConnectGründe für den Wechsel zu mHelpDesk
Their program wouldn't track customer sales tax for each job. There were also a few features that couldnt compare to MHD.Antwort von mHelpDesk
Julie, we're thrilled to hear mHelpDesk is working well for you and helping you manage your business. Thanks for the feedback and suggestion about the estimates - we will pass it along to our Product team. Thanks for being a customer!
