Über Hiver







Hiver Preis
Hiver bietet keine Gratisversion, aber eine kostenlose Testversion. Die kostenpflichtige Version von Hiver ist ab $ 15,00/Monat verfügbar.
Alternativen für Hiver
Hiver Erfahrungen
Funktionsbewertung

- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Hiver has been a game changer our account management team!
Vorteile
Hiver has made it so much easier for our client-facing teams to collaborate with each other and better serve all of our clients' needs. Everybody can see all the emails coming in, leave internal notes for each other, mark emails as pending/closed, use templates...the list goes on. It's been a huge game changer!
Nachteile
I wish we could use Hiver for even more. Everything about it is great, including amazing customer service, and so now I want to get rid of our other software/integration app providers and just use Hiver exclusively.
In Betracht gezogene Alternativen
Zendesk SuiteGründe für den Wechsel zu Hiver
Hiver integrates with Gmail right in your inbox so you don't have to have multiple windows and apps open at the same time. It's all in one-place and it's affordable!- Branche: Transport/Güterfrachtverkehr/Schienenverkehr
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Hiver review
I love using this system as everything is much cleaner/easier to use.
Vorteile
I like the shared mailbox feature as this makes thing so much easier with all staff.
Nachteile
If emails are being sent internally, sometimes this does not open back up.
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
Awful experience!!! After integrating this tool, my clients stopped receiving my emails.
None. Hiver completely derailed our operations at a period of peak media coverage.
Vorteile
Hiver features initially seemed great. I was eager to make use of their promised benefits. Unfortunately, Hiver completely halted our operations for over a week and lost us a great deal of business. Throughout it all, their team was unapologetic and dismissive of the role that Hiver had in derailing our email communications with clients. Rather than seeing this as an opportunity to resolve and repair clear technical defects, they blatanly blew off our repeated requests for support.
Nachteile
I tested out many collaborative email tools before deciding to go with Hiver. I was impressed by the intuitive design, canned response functionality and mobile app. Unfortunately, several days after installing the tool, we began to suspect that our clients were not receiving our emails consistently. I reached out to Hiver several times over the course of a few days and received no response. This lapse in email functionality coincided with some significant and favorable press coverage - our site traffic was nearly double what it normally was - and yet we went for 10 entire days without a single new client at a time when we would normally have 10-15 new clients typically. I tried for an entire week to engage help from the Hiver team. They insisted - and continue to insist- that their tool does not impact email sending functionality. I would beg to differ. As soon as I uninstalled Hiver, my communications with clients returned to normal. On a final note, to top this off, my team and I are 3 women. When we called Hiver's India-based support team, they were loudy making obvious, derogotary remarks about our being female and unable to understand their tool - calling us 'Dumb Blondes'. Highly inept and unprofessional team. Also worst nightmare for a growing startup!
- Branche: Internet
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Hiver is very practical
without doubt one of the best application I will recommend
Vorteile
Thanks to Hiver, I have been able to expand my customer service. Email management has become much easier for my business.
Nachteile
Hiver works very well for me I haven't had any complications yet
- Branche: Freizeit, Reisen & Tourismus
- Unternehmensgröße: 501–1 000 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
It works.
Average. It gets the job done. I've used other email management software (ie. Front) and felt it was more intuitive and the learning curve to mastery was shorter. Overall, it's an okay user experience and I wouldn't complain but I would recommend it either.
Vorteile
I like that the emails are segmented into different inboxes. This helps me stay organized between internal messages and external messages.
Nachteile
It's clunky at times and the search function in Gmail is more confusing than helpful.