NetSuite

Vorteile

We are using this CRM for some time and really have become a critical tool for our commercial team, it has great lead tracking capabilities that allowed the reduction of the time needed for closing deals. Customizing reports anyway we want is a great tool in managing our forecasts. In addition, we were able to integrate it with several tools with no problem.

Nachteile

The investment in this tool is high since NetSuite was acquired by Oracle. Third party integration can be challenging if you don't have a specialized support team. We did have to spend some time training our associates.

In Betracht gezogene Alternativen

Zoho CRM und Salesforce Sales Cloud

Warum NetSuite gewählt wurde

We needed a more robust and flexible tool to improve our commercial capabilities.

Zuvor genutzte Software

Zoho CRM

Gründe für den Wechsel zu NetSuite

We did a cost / benefit analysis and NetSuite CRM had the highest score.

Vorteile

SuiteCommerce offers all the features you need for a successful eCommerce implementation.

Nachteile

The price to purchase and implement, and the cost for 3rd party developers can add up very quickly. A proper assessment of ROI is needed to see if other options may be more viable.

In Betracht gezogene Alternativen

Shopify Plus

Warum NetSuite gewählt wurde

We were kind of forced to make the switch to NetSuite SuiteCommerce for our US division as it was selected by the person over-seeing those operations. We probably would not have selected this platform for where we were in our eCommerce presence.

Gründe für den Wechsel zu NetSuite

We had little option but to agree to implement SuiteCommerce for the division it was to be used for.

Vorteile

Here are some of the highlights of NetSuite:Integration of all business management functions: NetSuite offers an integrated solution for managing all business functions, including accounting, inventory management, order management, human resources management, CRM, e-commerce and much more.Ease of Use: Despite its power, NetSuite is easy to use and navigate. Intuitive user interface and customizable dashboards help to work efficiently.Real-time visibility: NetSuite provides real-time visibility into all business operations, enabling decision makers to make informed decisions based on accurate data.Scalable: NetSuite can grow with your business. It can adapt to your current and future needs as your business grows.Customer Support: NetSuite offers excellent customer support. Their representatives are responsive, knowledgeable and available to answer questions and resolve issues quickly.In summary, NetSuite is a powerful and flexible all-in-one business management solution that offers real-time visibility, ease of use and excellent customer support.

Nachteile

Despite the many advantages that NetSuite offers, there are also disadvantages to consider. Here are some of the disadvantages of NetSuite:Complexity: NetSuite can be difficult to set up and use for companies with no experience managing business management software. It can take a lot of time and resources to set up, which can be a drawback for small businesses.Cost: NetSuite is expensive software, and costs can vary depending on the number of users and the modules selected. Setup and training costs can also be high.Customization Limitations: Although NetSuite offers some customization, options may be limited for some businesses that have more specific needs.Integration with other software: Integrating NetSuite with other software can be difficult and require significant technical resources.Slow response time: NetSuite's response time can be slow, especially when running reports or accessing real-time data.In conclusion, NetSuite is powerful business management software, but it can be expensive, complex, and difficult to integrate with other software. Small businesses may find the cost and complexity prohibitive, while larger enterprises may need additional resources to manage and customize NetSuite to suit their needs.

In Betracht gezogene Alternativen

Tableau

Zuvor genutzte Software

Trello

Vorteile

One of the things I like most about NetSuite is its automated billing system. This feature automatically charges customers for subscriptions and invoices, making billing and payment processing quick and easy. Additionally, it keeps a record of customer accounts and their payment statuses, saving me time and effort.

Nachteile

However, one of the things I don't like about the software is its lack of customization. While the software does offer some customization settings, it doesn't offer the same range of options as other platforms. This means that I can't make adjustments to the software as my business grows and changes.

Vorteile

The Revenue Management feature is amazing, a bit tricky to understand but once you get the hang of it it saves a ton of time.Multi-subsidiary and multi-currency work extremely well. We have 8 different subsidiaries in 3 currencies and it's made our lives so much easier to have them all in one place, with automatic currency conversion and automated end-of-month eliminations.Having automations like monthly postings to our GL, amortization calculations for our numerous IT purchases and monthly subscriptions, and the great reconciliation tool has saved us a ton of time during month's end.Integration with Salesforce was a breeze with an out-of-the-box connector.Support is generally very knowledgeable, problems are quickly fixed and answers quickly answered. There is a great Help tool (SuiteAnswers) where we find an answer to most of our problems, as well as a very active Enhancements Requests database.

Nachteile

Some features lack flexibility, like revenue recognition posting, but there are workarounds.User adoption can be slow because the system is very different from most mainstream systems, with it being so automated.Sales taxes management for Canada isn't totally adapted since they replicated American functionalities with Canadian codes, but there are also workarounds to this.