ECLIPSE Practice Management Software

My staff and I have been very happy with this program. We started with a competitors program and quickly found out that it was not working for us. We couldn't do nearly what we wanted to do and were limited in our possibilities. Within a year of buying that, we were in the market for a new program. A colleague recommended Eclipse and before I knew it we purchased, installed, and trained on the program. 3 years later I am happy I made the change. It helped us become stronger in our documentation and survive an audit. I am happy I made the move to Eclipse!

Vorteile

The pros definitely outweigh the cons (if there are any). We have been very happy using Eclipse. The program is very easy to use and user friendly. As a Doctor, we love that we can tailor our notes to fit our practice and fit our needs. It has helped us be better with our documentation and allows us to have some ground to stand on with the insurance companies. My staff has also found that this is a very easy program to train new employees on and they always catch on quick. We get regular updates and usually feel the changes are for the better. Tech support has always been helpful as well.

Nachteile

I don't feel that there are too may cons. The only thing I can think of is something I hear my staff say.. "we need a no show feature. Something to edit an appointment to show that the patient hasn't cancelled but just didn't bother to show up." That's not much of a con just something we have worked around.

Vorteile

There are several things that Eclipse does nicely. Let me start with handling the finances: When set up properly, Eclipse clearly shows at a glance how much a patient owes totally and how much they owe for the current visit. Entering payments is simple, and payments get applied to open bills (if set up to do that), or payments can manually be applied to a specific bill. Financial reports are easily created; aging reports, unbilled charges (I personally love this feature), practice stats.

Billing: Claims are easily created, whether printing a paper claim, or electronically billing. Reprinting claims is simple. Patient receipts and patient bills give nice flexibility of what to include or exclude on the bills.

Eclipse handles insurance authorizations nicely. They call them "conditions", and this prevents the office form entering a charge if you are over on visits or beyond a certain date.

Entering new patients has been simplified when entering a family member by allowing the user to copy info from another patient's file. We have a lot of families and this is a great time saver, as well as avoids data entry error.

Eclipse is quite comprehensive and there is just too much to cover and not enough space or time here.

ICD 10? No problem... Eclipse has a built-in crosswalk from ICD 9 to ICD-10. It will be a smooth transition thanks to Eclipse.

Just one more thing, Their support is super. Although sometimes it requires leaving a message and waiting for a return call, the technicians are extremely knowledgeable of the product. The few times that I had some "unusual" experience, the technician did their best to reproduce it at their end to guide me to a resolution.

Nachteile

I personally am not thrilled with the EHR/Encounter portion of the software, although I have several friends that are extremely pleased with it. I have seen some printouts from other Eclipse users, and it's not bad.

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I was going to change software because of the SOAP notes aspect of Eclipse. I looked at several, and after trying the patient management and billing aspect of the others, I came right back to eclipse. I have found it relatively easy to train new employees on the Eclipse software.
Regarding the SOAP part of eclipse, it is just my personal preference, but as I said, there are many Eclipse users that are very happy with it.

My advice: if you are looking at other software programs, really "play" with the demo for a while. Enter patients, enter insurance companies, enter patient and insurance payments, adjust balances. Look at how easy (or not) it is to read all the information on the screen. You will not find one that flows as smooth as Eclipse.

Vorteile

The product itself is great! Our office had Eclipse for 10 years and then we moved on to another software vendor (ACOM Health). The new vendor was a disaster. So after two years dealing with ACOM Health we switched back to Eclipse. Night and day difference in regards to speed, ease of use, features, price, and customer service.

Eclipse has some of the best customer service around. I can always get a hold of someone within a few hours if I need help.

The reports and accounting aspects of Eclipse are spot on which makes practice management so much easier.

Eclipse is constantly improving on the product taking into account request made by its users. Anytime I run into something Eclipse doesn't do or doesn't do in a way I think is efficient I just shot their team a message and usually within a few months the suggestion is part of an upgrade.

We left Eclipse once and it is my goal to make sure we never leave them again. I also recommend this to every office I see in my consulting business.

Nachteile

Honestly, I really can't think of anything at this time.

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We left Eclipse to go to ACOM Health because at the time we didn't like the electronic SOAP note in Eclipse and the other systems notes looked so much easier to deal with. The doctor was sure that the new system would handle SOAP notes in an easier way. After 2 years I can say that though the SOAP portion of ACOM wasn't as horrible as the Practice Management side it was combursome in many ways and the expense of the system was not worth the 'easiness' of the note.

Going back to Eclipse the doctor and I spent about an hour a week for about 7 weeks customizing the notes in Eclipse to match the doctors preferences for how a note is laid out and making it completely personalized to him. The doctor is very picky about his notes so this was something we appreciated about Eclipse that we could customize the daily SOAP note to fit our needs, desires, and wants. Eclipse comes with pre-made templates which are perfect and if filled out match documentation requirements for Medicare. We just customized because we could and it was so easy to do in Eclipse.

The kiosk patients can fill out help us as well in keeping paper work to a minimum.

Overall it is good to be back using Eclipse.

Vorteile

The program is rock solid and doesn't fail. In the seven years I've had the program, I have had only two minor technical difficulties after downloading an update, and those were remedied very rapidly. The previous software I was using was having problems after most updates, and tech support was almost impossible to get a hold of. After researching various programs and talking with doctors who owned various programs, I settled on Eclipse because the most important thing to me was a stable product and a company with a long-term history. I will also say their support is always helpful and courteous, and the developer himself actually responds to my email suggestions. He doesn't always give me the response I would like, but he does listen and implement changes that he sees as feasible and needed. He also personally helped me solve the kiosk wireless problem I was having that was not their fault.

Nachteile

The EHR part of the program is still a work in progress for me. I think that can be said for almost all the EHR charts out there. I can continue to see that portion of the product developing towards a very usable solution. We are currently inputting all the Meaningful Use data into the program and will be attesting after the first of the year. Once we're done implementing the Meaningful Use, I hope to have the EHR customized so we can start using that to eventually evolve from paper records into electronic only. We are starting to practice more and more with it on some laptops, but I haven't implemented that portion of the software yet. As we become more familiar with it and practice with it, I think we will eventually make it workable for my situation. For people switching to the program from another software, there is a learning curve. It was a little bit of a struggle in the training process trying to understand a design that was different than either of my previous accounting systems. Now that we have fully learned the system, we think that it works great; it's better than our previous system. I mentioned to my office manager the other day that I was thinking about changing software (as a joke). She said "No, I love my Eclipse. It never breaks down."

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I saw a review on here where a doctor said the chat feature and kiosk feature didn't work over the wireless. I had some similar problems that I contacted the vendor about, and they assured me the problem was in my hardware. Thinking myself quite computer literate, I didn't really think that was correct, but I listened. I then called my router company and was on the phone with hardware tech support for many hours, and they assured me that there was nothing wrong with my router. I came back and told the vendor that, and he came back and assured me that there was a problem somewhere in my router; it just hadn't been found. I actually started to get a little irritated, but I tried to listen further to what he had to say. I then decided to try a little test, and I brought the router from my house and hooked it up at my office. The kiosk and chat feature worked fine on the router I replaced it with! After that, I bought a brand new router for my office and hooked it up, and everything worked fine. We're not actually using the kiosk yet, except in limited application, but I now know it works, and I know the problem was within our router, even though the router technical support company could not find any problems. These things happen, and I'm glad the vendor was relatively patient with me when I kept saying the problem was with their program rather than my own network. That was a little embarrassing.

I would love for some of the fields to be more like windows meaning instead of having to hit the paperclip to attached a managed care profile, I would like just to type "Med" and it auto suggest Medicare. Maybe the same idea for Guarantor, can I just type "Hor" and all the Horizon Blue Cross plans would populate. Would seem like less steps.

Vorteile

Support, the videos online and the phone support are great. Answer quickly and don't speak down to you.

Nachteile

Can't leave SSN or DOB empty. Sometimes patients don't want to give out. Also when printing a bill for the patient, lose history, it date printed changes to most recent date so you can't see that you have billed the pt twice.