CollaborateMD is a medical billing and practice management solution that helps practices and billing services of all sizes automate and streamline billing and coding processes. The system was designed to be both comprehensive and user-friendly, with an interface that can be learned by users of all experience levels. The solution is web-based, eliminating upfront and setup costs.
CollaborateMD helps practices in a number of specialties reduce administrative overhead while increasing cash flow. The target audience includes billing services of any size and ambulatory care practices from 1-5 physicians in a number of specialties.
This solution features exclusive Claim Tracking and Claim Control, so users can manage and reduce claim denials. The solution is ICD-10 ready and includes an ICD-9/10 Crosswalk tool. Allowing for unlimited users and offering access from any location, CollaborateMD is a fit for practices seeking an effective PM and billing system with customer support.
It makes it easy for staff to understand billing procedures and therefore they can better explain to patients when balances accrue due to coinsurance/copays/deductibles.
The programming is intuitive and each section of a patient's account, such as patient data and claim data, communicates together (which improves ease of use and decreases labor costs).
It needs to have bidirectional communication with our EHR, Practice Fusion. Claims are sent from PF to CMD, but patient data is not communicated from CMD to PF, which costs us labor to input the schedule and patient data twice, once in each program.
Micah C. Branche: Krankenhausversorgung & Gesundheitswesen Mitarbeiteranzahl: 11-50 Mitarbeiter
After working on a variety of practice management systems, from the very expensive to the potentially cost-prohibitive, I've found CollaborateMD to be extremely easy to use, as well as afford. From day-to-day tasks like checking insurance eligibility, to in-depth data mining and reporting, CollaborateMD has been an excellent solution for our practice.
Ease of use/functionality.
The interface from our EHR to the PMS is uni-directional, and bi-directional would be ideal.
Antwort: CollaborateMD 3.10.2016
Thank Micah for your kind words. It has been a pleasure to support you and your business since 2013. With the EHR integration, we are glad your business has found value. Our current integration has saved users hours a day of duplicate data-entry of patient demographics and the automation of creating claims. We are working with your current EHR vendor to allow more diversity with our API integration, to streamline your day-to-day functions even further, in the future.
Thank you again for your loyalty with CollaborateMD.
Sales & Solutions Manager
Carrie F. Branche: Medizinische Praxis
The reports on the software contain a lot of useful information for A/R follow up, and ease of use. The creation of claims is very easy and simple to use as well. The software is very easy on the eyes, and easy to comprehend. The large buttons at the top are not overwhelming, as I've seen in other comparable medical software systems.
The inability to see a payment and where it was applied can be difficult when speaking with a patient, and they ask "Where did my $100 apply to?" which would require you to add up each of the applied portions of the payment. Sometimes system slowness can be an issue when trying to add new claims and patient demographics.
Just think about what is important to you and your company to meet your own needs with a software. If reports and system performance are important, make sure you thoroughly evaluate your choices before selecting a program.
Collaborate is an easy to use software that is user friendly with many easy to navigate features. Many options on every reporting tab. Patient portal, demographics, financial and insurance information. This program also has auto updates that allows you to choose from the most updated icd10 codes and claim choices.
The customer service could use improvement. Collaborate requests that you contact customer support through a message center and sometimes with the busy work flow the instant assistance would be more beneficial. If you are working on a report for the practice and need immediate assistance, you have to place the task to the side until Collaborate contacts you via message or via a phone call. They do have a self help option that sometimes needs more assistance with a one on one customer service rep
Melissa M. Branche: Medizinische Praxis
I can say with confidence from my own experiences plus colleagues' reported experiences with several of the most well known medical billing/practice management systems, that Collaborate MD is the best product among them all. It's the easiest, fastest, most intuitive, user friendly product with unlimited professional support in every area for as long as you have the product. They have one goal, to get their customer's claims paid as fast as possible, and they take it very seriously. They are constantly improving their product with many updates throughout the year which include implementing customer's input to maintain a cutting edge product that is continually evolving. For the price, it's a steal in comparison to other systems. If they ever get wise to what they have, they would charge far more for their services.
Nothing. Product is exceptional all around and the people are top-notch professionals who know their product and area of expertise.
You will not find a better product in this category with incredible support and efficiency of professionals who really know their area of expertise. This product is the company's total focus to make it the best.