Über Jobber

Jobber ist eine cloudbasierte Softwarelösung für das Außendienstmanagement, mit der kleine und mittlere Dienstleistungsunternehmen ihr Außendienstpersonal verwalten, Kundenbetreuung anbieten und Geschäftsabläufe entweder über eine mobile App oder ein Desktop-Dashboard erweitern können. Als Service-Business-Lösung unterstützt Jobber über 50 Dienstleistungsbranchen und bietet austauschbare Tools wie integriertes CRM, Echtzeitplanung und -entsendung, Ausgabenverfolgung, Rechnungserstellung und Abrechnung, Online-Buchung, Angebotserstellung, Kundenerinnerungen, automatische E-Mails, einen Self-Service-Client-Hub und vieles mehr. Mit der Zeiterfassungsfunktion ermöglicht das Planungsmodul von Jobber den Nutzern, jeden Auftrag in Echtzeit zu aktualisieren, sodass das Management Informationen über abgeschlossene Aufgaben und den Projektfortschritt erhalten und das Außendienstpersonal effektiv verfolgen kann. Für Aufgaben können Managementteams einzelne Aufträge oder wiederkehrende Verträge einrichten und mehreren technischen Fachkräften im Außendienst einen einzigen Auftrag zuweisen. Mit Jobber können Nutzer professionelle Rechnungen mit anpassbaren Vorlagen erstellen und sie automatisch per E-Mail versenden. Um E-Zahlungen zu ermöglichen und die E-Rechnungsstellung zu optimieren, arbeitet Jobber mit verschiedenen elektronischen Zahlungsanwendungen wie Stripe und PayPal zusammen. Das CRM-Modul von Jobber verfolgt die Kontaktinformationen früherer Kunden und ermöglicht Nutzern unter anderem, nutzerdefinierte Felder und Tags zu erstellen und Dateien oder Telefonnummern anzuhängen. All dies ist mit der Abrechnungs- und Arbeitshistorie verbunden. Darüber hinaus kann jeder Kunde über den Self-Service-Client-Hub von Jobber Angebote genehmigen, Arbeitsaufträge planen, Rechnungen bezahlen und mit den Serviceteams kommunizieren. Die Jobber-App ist auch für iOS- und Android-Geräte verfügbar.
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Jobber Preis

Jobber bietet keine Gratisversion, aber eine kostenlose Testversion. Die kostenpflichtige Version von Jobber ist ab $ 49,00/Monat verfügbar.

Startpreis:
$ 49,00/Monat
Kostenlose Version:
Nein
Kostenlose Testversion:
Ja

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Jobber Erfahrungen

Funktionsbewertung

Preis-Leistungs-Verhältnis
4,4
Funktionalität
4,2
Bedienkomfort
4,5
Kundenbetreuung
4,6
Paul
  • Branche: Essen & Trinken
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionen
4
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 8.3.2018

Excellent company and excellent product

Makes things work so much better for us! There are small issues but we work through them. Nothing is perfect and for the price point this is phenomenally the best on the market.

Vorteile

Absolutely great system and easily adaptable to service companies. They are constantly adding features and functions and I hate to give only 4 stars on that but there are a few things that we would like to have but it doesn't incorporate. They are ALWAYS open to listening and I have actually had some of my ideas incorporated into the program. If I could give 10 stars on the customer service and value for the money I absolutely would. It is a simple program to use once you play with it for a bit. They are always updating which is awesome always new functionality available!

Nachteile

I don't like the fact that Visits and Jobs are treated separately with no way to combine them. I wish that you could set this up and for us, just delete the visit altogether because for us a Job is a Visit. They are always 1 to 1 ratio for us. It makes some of the scheduling frustrating because you can schedule a job but not have a visit scheduled. I can completely see how other companies need the ability for multiple visits on 1 job though.
Would like to see compulsory custom fields so you don't forget to fill out important data on quotes or invoices.
This is a big one, if you don't use the Stripe Jobber Payments then you cannot post a refund to a clients account. You basically have to do a work around and then post a negative invoice. It is very frustrating for a basic accounting function. We often have customers place deposits or pay in advance and they don't use their full deposit for our service. We have to issue a refund and it is a real pain to do.

Rich
  • Branche: Verbraucherdienste
  • Unternehmensgröße: 2-10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionen
4
Bedienkomfort
5
Kundenbetreuung
3

4
Bewertet am 4.12.2020

Jobber - MY Business OSS

My overall experience with Jobber has been quite positive as it helps me immensely run my business.
It is my OSS today. It assigns and tracks all work requests, quotes, jobs and tasks. It also does our invoicing and passes data nicely to Quickbooks for great financial reporting. I just wish I had more robust reporting features with it.

Vorteile

Having a system that can be quickly and easily implemented and used by small business that incorporates features including integrates that addresses 'quote to cash' work flow was essential. Jobber does the job nicely, quickly, easily and is quite affordable for any small business. It integrates nicely with financial systems such as QuickBooks too.

Nachteile

Reporting is weak with the version I currently have. There are some standard reports that provide some fair data qualities but to customize reports using custom fields or job fields is quite weak. Exporting any report to Excel does not work well. I dont get the attachment file when attempting.

In Betracht gezogene Alternativen

QuickBooks Online Advanced

Warum Jobber gewählt wurde

QRIDIT did integrate with other systems and processes supporting all of our business products. It was awkward in supporting multiple consumer services. It struggle to offer us a converged business system.

Gründe für den Wechsel zu Jobber

Workflow was stronger with Jobber for our business needs to support landscaping, homewatch, pool and storm readiness services on a single converged platform. However, we did keep Quickbooks for financial tracking and reporting.

Antwort von Jobber Software

Hi Rich, thanks so much for your review. We're glad things are going well overall, and have noted your feedback for more advanced reporting. We're always looking at providing better business insights to our customers, so if you have additional info you'd like to share with us don't hesitate to reach out to our Success Team and we can collect that for our Product Team. Cheers!

Beantwortet am 16.1.2021
Josh
  • Branche: Verbraucherdienste
  • Unternehmensgröße: 2-10 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionen
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 10.11.2022

I should have done this sooner - Using Jobber gave us a lot more potential to grow

Streamlined, Automated, Easy to use, Room for expansion, Loads of potential. 100% worth the money

Vorteile

I have almost 100 jobs a week being accomplished in our business and it takes me an average of 15 minutes a day to hande all the logistics. It saves so much time and allows me to have so much freedom to grow the business.

Nachteile

Honestly there's not much. If I had to say anything it would be the cost but i'm just cheep LOL. Its definitely worth it at the current cost. The customer service you get from them worth the price. No one wants to be treated like a number, these guys treat you like a values client

Antwort von Jobber Software

Hi there Josh!

It's great to meet you. Wow, it is absolutely incredible to hear your review here- our Support team is going to be so happy when we share this back to them!

You're always welcome to give us a ring and let us know how we can help. Thanks for your time today.

Beantwortet am 21.11.2022
James
  • Branche: Einzelhandel
  • Unternehmensgröße: 2-10 Mitarbeiter
  • Täglich für Kostenlose Testversion genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
3
Funktionen
3
Bedienkomfort
3
Kundenbetreuung
1

2
Bewertet am 9.11.2022

Trial Period not honored

Was a poor experience based on undisclosed trial periods and refusal to honor the 14 day trial.

Vorteile

I will say that when I reviewed this software, it appeared to be easy and have some of the scheduling functions we were looking for. I believe that House Call Pro has better scheduling than them.

Nachteile

My complaint with this company is that when I enrolled I told them that I was looking at multiple companies because of the features that we needed. They say that they offer a 14 day free trial, however when I went to cancel on my 13th day, they said that they would not refund my payment because the sales rep provided a discount (even though) the rep said that they were providing the discount because I was referred to them from another contractor. They said my trial period was waived because of that discount. He explained that he sent the terms of conditions AFTER I enrolled. The software did seem simple but the the experience was misleading. I never used the software once.

Antwort von Jobber Software

Hi there James,

Thanks you so much for taking the time to share your experience with us. I've located your account and have reached out so we can learn more about your situation.

Have a wonderful day.

Beantwortet am 21.11.2022
Wesley
  • Branche: Bau
  • Unternehmensgröße: 11-50 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionen
4
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 29.9.2022

Very intuitive, excellent support

Huge time savings. Excellent reporting to get a snapshot of my business.

Vorteile

I don't have to train my team on Jobber. It's simple enough that we can go over the basics together and a new hire will run with it from there. It's customizable enough for us and I love the reporting features.

Nachteile

The built in CC processing is pricey but convenient. New features are somewhat slow to roll out but I guess this is countered by the fact that it all works without bugs. You can tell they take testing seriously.

Antwort von Jobber Software

Hey there Wesley! Thank you so much for such a glowing review! Hope you have a great week!

Beantwortet am 11.10.2022

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