Vista is an integrated suite of finance, operations and project management applications for contractors and capital project owners that can be deployed on-premises or hosted in the cloud.
Users can manage workflow and reporting that adheres to demanding control requirements. Viewpoint is compliant with comprehensive regulatory reporting requirements, including EEO, Certified Payroll, DOT, OSHA and ACA.
Vista is designed around role-based management of all aspects of the project life cycle. Integration capabilities help eliminate redundant data entry and improve information flow between departments and project team members using ‘real world’ workflows all the way through accounting.
Ruth G. Branche: Bau Mitarbeiteranzahl: 51-200 Mitarbeiter
We love the change that we made to VISTA. It has allowed our company to streamline, and operate with same personnel - with growing at the same time.
We were a Maxwell Streetsmarts users for over 10 years, when Viewpoint purchased Maxwell. At that point we began to shop "other" vendors for the best comprehensive solution for our Heavy Excavation company. As it turned out Viewpoint Vista Softwarewon! We preplanned for nearly 15 months before making the transition. We opted to make the transition at the slowest time of year for "our" company. With our initial planning we were able to schedule training that worked in our company's timeframe, we were assigned a Project Manager who kept us on track. Our go live date was Feb 2016 - of which meant - we went live; hiccups and all! To the credit of Viewpoints Vista team the transition was seamless. We had the correct training from the start, correct leadership within our company, and a VISTA TEAM that moved us forward.
We started out with the essentials, and have since added a few more modules, document imaging, and Mobile Field Manager.
It has taken us awhile to adjust to the reports vrs what we were use to, but have found we can "adjust" reports via the Crystal Report writer ourselves.
As software updates are released, they are easily installable from the end users aspect.
I highly recommend the software as a whole - many ways to get information out!
Cons are not negative to us - just ways to improve! After using the software for awhile and you call into support, and you know more than the support person.
Ann D. Branche: Immobilien Mitarbeiteranzahl: 13-50 Mitarbeiter
I think a great deal of the Cons could be eliminated if the training was better, but the way I understand the roll out training was so expensive and fast that it wasn't that helpful. Plus it happened on the onset before they had any experience with the software. There are video trainings that are good, but some are outdated.
After you learn the nuances of the software its a good product. It tracks compliance well, subcontract and change order entry is easy. Good reports to obtain information.
Due to inadequate initial training the previous AP lady thought she could bill an amount on items that were designated as EA (having unit cost and Unit Quantity. As a result, we have had major issues. The support staff said if Viewpoint would fix that issue their support cases would drop exponentially. If they cannot fix it, at least they should not allow the user to be able to perform the function. Although good data on the reports, some are clumsy. At times it is difficult to find exactly what you want to display on a report. Support is great, but when the problem overlaps from one category to another, you can get faulty information. For example...if you have an AP problem, it could be causing a problem in SL but the AP support team won't know to tell you that. We had a major issue that was created as a result of this because it crossed years.
Kathleen H. Branche: Bau
Like the flexibility of the product (ability to customize reports / UD fields / tables) and the fact that Viewpoint is continuously looking to improve it's product. Viewpoint also has a great end user base where we can learn and share ideas together.
Support has become an issue in recent years. Viewpoint has grown quickly with new additions (which is a double edge sword), but it's getting more difficult to find long time Viewpoint team members who understand the product and how it works. Many times, it feels as if the team member trying to help is reading thru the documentation and doesn't really know how it works. We were implemented with Viewpoint earlier than other companies coming on in more recent years. We have seen that the implementation process has had more struggles and challenges with Viewpoint team members being changed out or not as knowledgeable during the process. Again, Viewpoint has grown in its product line, hopefully they will be able to expand their team member support base with more knowledgeable and long time team members.
Viewpoint is a flexible software, but a company must be willing to invest in an in-house IT department who can help support the flexible portions of the product and help overcome some of the shortcomings. Also, recently Viewpoint has encouraged the adoption and use of Regional User Group meetings allowing companies to connect with other end users in their region. I feel this has been beneficial as the end users of the product are able to help each earn learn from what works and what doesn't more quickly (vs. depending on Viewpoint learning resources).
Randy G. Branche: Bau Mitarbeiteranzahl: 51-200 Mitarbeiter
If I could go back in time and look at the software purchase again, I would still go with Viewpoint. While the process takes an enormous investment in time, it has been worth the work.
It is integrated and allows us to share information more easily across the entire team. We can attach documents to transactions allowing us to have info at out fingertips allowing us to answer questions from clients without having to go and pull paper files to research the answer. It is very versatile, allowing us to create custom fields that are not over written when updates come out. this allows us to customize the software to allow us to do business "our" way.
The Versatility that makes this product so good is also a con in that it makes it more difficult to setup. If you come from a simple solution to Viewpoint, you don't know what you don't know and you may make some short sighted decisions on how to setup or implement the product. Our implementation team from Viewpoint did a great job of trying to point out some of those potential pitfalls.
Claire W. Branche: Bau Mitarbeiteranzahl: 201-500 Mitarbeiter
Overall it has been positive. Last year was hard but with the new customer service initiative there has been a big improvement, although there is still a long way to go in that regard.
There are a ton of options for customization and it's super easy to use once you know how each form works. The grids are amazing and the reporting options are great for customization. The learning base can be a bit confusing when it comes to finding information, but when it comes to actually learning a new feature you can usually figure everything out without needing to place a call to Vista. Also, the knowledge base articles are good when they are sent from support. The main pro of Vista is the possibility. There are a ton of other products with other vendors and within Viewpoint and the options are great.
With the customization comes a lot of room for errors. Also the release notes for next versions don't feel complete and when you get an issue half the time they tell you it was fixed in the next upgrade and their recommendation is to update as a fix. Also the customer service has come a long way but it still needs work. In the opening speech they mentioned the response times and the resolution times and I don't think I have ever had someone call me back in less than 3 days for my initial contact. Also there are multiple cases created for the same issue anytime it is transferred to a new department. So I have a case that has been open since May 2016, but I'm on my 4th case number so whenever someone gets the new case it looks like its only been open since September.
Do all of your research. Create a test company and if you can, a test server that you can try things out on because it might appear to work but there will be ramifications later down the line.