TurboMeeting Erfahrungen

Vorteile

It's fast and easy to use. I've helped support a lot of computer illiterate and elderly people and they were able to let me remote into their systems pretty easily. I've been using this product for 5 years now. I've tried all the remote support software and this is the best and most economical. Whenever I have a problem or question I talk to their support agent and he's great to work with.

Nachteile

Yearly support renewals. It's not too bad to renew though, all the companies do it. Some of the smaller products seem to go out of life pretty quick.

Vorteile

TurboMeeting is reliable, inexpensive, feature-rich, easy to install and maintain.

Nachteile

The only problem I've ever had with TurboMeeting is that it can sometimes be problematic talking a remote user through the process of connecting to a meeting, particularly support meetings with inexperienced users. I don't think this is necessarily a problem specific to TurboMeeting though. The user on the other end is generally the real problem.

Vorteile

Ability to host the server on premises
Overall cost to license and renew the platform
Integration with Outlook

Nachteile

Unfortunately because of the on-premises solution hosting. The trade off was that we were limited by our own network capabilities. Also, the learning curve for most of the end users became too high to overcome. Many of our overseas users experienced issues connecting

Vorteile

Quick to bring in and setup. It has been reliable now for almost 6 years and allows IT the flexibility to help support users and users to feel empowered to host their own meetings. User provisioning is simple and security groups can be easily applied.

Nachteile

It could use better auditing and logging. Such as being able to search and store meeting chat history and user activity like file transfer attempts and maybe a digital loss and content filter. But those are advanced options that may only be needed for regulated industries. Two factor for Admins would be nice. Some times remote admin has hiccups with prompts and reconnecting.

Vorteile

I have used this appliance in two agencies I have worked in. As a matter of fact, I have assisted in purchasing it in each of them. When comparing the cost to the alternative vendors, there was no comparison. One of the biggest reasons I moved to this solution is the ability to download the client to a computer without the need for administrative credentials, as our users do not have those rights.

From an IT point of view, we love the ability to connect to computers outside our network, without the users needing admin rights, and then be able to elevate TurboMeeting in the session, without user assistance other than clicking a single button. Then there is an option to reboot the remote PC into safe mode, with networking support, and auto reconnects once in safe mode!!!

Also, the ability to use LDAP domain authentication is very handy in our large organization.

Other solutions we have used have required reconnecting the session after network changes have been made. For example, when we troubleshoot VPN sessions, once connected to the VPN we have previously had to reconnect after the user attaches to a VPN session. TurboMeeting/RHUB appliances seem automatically detect there is a change in the network connection and attaches to the session.

Overall, we LOVE this appliance for ALL of its functionality.

Nachteile

There have been times I have had to wait for fixes to the firmware in order for our environment to work correctly. But there are two sides to that scenario... because of their great customer support, it didn't take a year for these kinds of fixes to take place. As soon as I brought up the problems, they began working on them. That is the kind of company this is.

I have also had to reboot the appliance a few times, due to no response on the network. But no more often than once every 2 to 3 months.

I would like to see LDAP Security and Authentication built out to allow for nested group membership, and Admin rights added to LDAP groups (rather than local users on the device only)

Vorteile

- Does what it needs to do (web conferencing, HD video conference, Remote Support, Remote Access
- I like the simplicity of the user interface and administration
- Maintenance Free
- Used the TM250 for 7 trouble-free years
- Push Updates from RHUB
- More cost effective than Webex

Nachteile

Some might say the UI is a bit crude but it does work for me.
We just upgraded to a TMA - 20. When I got the package, my first reaction was "Did they send me the right hardware?" The package was small and light. When I opened it, it was smaller in Length and Width of an iPhone 7. Our old unit was a TM-250 which was the size of a Zotac micro-computer. Can't believe something this small can be an improvement over what we currently have. This isn't a "con" but more of a feedback. If it works as well as our old one with the new footprint then that is amazing.

Vorteile

It is speedy and easy to utilize. I've upheld various older and PC uneducated people, and they were able to permit me remote admittance to their frameworks. It is reliable, reasonable, loaded with elements, and easy to introduce and keep up with. I like that TurboMeeting can be utilized for the two gatherings and remote access meetings so our IT faculty can assist us with any specialized issues. Plausibility of on-location server facilitating Absolute expense of permitting and keeping up with the stage Synchronizing with Standpoint

Nachteile

It could utilize better reviewing and logging. For example, having the option to look at and store meeting visit history and client movement like document move endeavors and perhaps a computerized misfortune and content channel. Yet, those are progressed choices that may just be required for directed ventures. Two variables for Administrators would be great. A few times remote administrators have hiccups with prompts and reconnecting.

Vorteile

When you can't fix the problem alone and need someone to log in and help you remotely, this feature comes in handy. I enjoy how TurboMeeting can be utilised for meetings as well as when our IT staff has to access our computer to assist with any technical concerns. For our IT to connect to our devices, we utilise turbo meeting. It is really simple to navigate and utilise. It enables the host to simply access our system while also allowing the user to monitor the applications they are using.

Nachteile

So far, I have not had any issues; if I want remote support, the IT person is quite helpful and quickly gains full access to resolve the issue. TurboMeeting may occasionally freeze or cause the controller to lag. In the past, we've experienced difficulties with presenting movies and how they buffer across a private connection to faraway sites.

Vorteile

TurboMeeting is very easy to use for our in-house support staff, our external contractors, and our customers. In the rare situations where we need support, our rep and his team have always been quick to respond and very helpful in providing guidance and resolutions. The yearly cost of this technology is minimal compared to the excellent reliability, usability and support!

Nachteile

We are generally very happy with the product. Occasionally we'll run into a snag if the customer/user who we are connected to is not an Administrator on the computer, but we can verbally guide them through necessary steps while observing their desktop.

Vorteile

Solid product. Easy to use. Can run from the installed application or the Internet Website interface. Works well for meetings. Works well for remote support onto computers. Allows me to see the screen on an Android phone. If there is a question or issue, (almost never) the support staff is great.

Nachteile

We started to use this product for cell phone support for our users. When viewing an Android phone, I can't CONTROL the Android phone with the software, only view it.

Vorteile

It is quick and simple to use. I've supported a number of elderly and computer-illiterate persons, and they were willing to allow me remote access to their systems. It is dependable, affordable, packed with features, and simple to install and maintain. I like that TurboMeeting can be used for both meetings and remote access sessions so that our IT personnel can help us with any technical issues. Possibility of on-site server hosting Total cost of licencing and maintaining the platform Syncing with Outlook

Nachteile

Sadly, this is due to hosting the on-premises solution. The trade-off was that we were constrained by the capabilities of our own network. We've had issues with videos being shown and how they buffer via a private connection to remote locations. For the appliance to provide your consumers with a respectable level of service, you do need a reliable and speedier Internet connection.

Vorteile

The major advantage is cost saving. It claims you can get paid back in 3-5 months compared to hosted services. I agree with it.

The appliance comes with four applications: web meeting, seminar, remote support and remote access. To an SMB company, it serves its needs very well.

The performance is fast and the image quality is excellent.

One nice little function worth to mention is it allows you to redirect your attendees to your website at the end of each session.

The installation is fairly easy taking around 15 minutes. Once it is done, leave it alone and it will self-update.

The support staff is knowledgeable and very helpful.

Nachteile

You do need a stable and faster Internet connection in order to deliver a decent service to your customers by the appliance. I would recommend you should use a cable Internet connection. A DSL connection is a stretch.

Also, as a part of the total costs, you need to consider the optional 20% annual service fees (after the first 12 months) to cover the software upgrade, support and hardware warranty.

Vorteile

Very easy initial installation. User friendly interface makes it simple to setup a call quickly. Integration with Microsoft Outlook is great. Recording feature allows users to replay calls later. No monthly cost. Minimal annual warranty fee.

Nachteile

Too much detail in calendar appointment sometimes confusing to recipients ie: alternate numbers, tips, etc.

Vorteile

Value for money / Security, we have full control over the appliance, easy maintenance, we are rarely calling Turbo Meeting support.

Nachteile

Sometimes we face problems with voice quality during sessions, especially long distance customers.
Also, we are facing problem from Mac system.

Vorteile

It does everything we need that all the big names do at a fraction of the cost. I think there is a conspiracy by the large corporations to suppress knowledge of TurboMeeting. Buy this, you won't regret it. Their licensing and pricing model is exactly what we needed.

Nachteile

There may have been a bug in the past about integrating the API with our website for users to sign up for webinars, but honestly it's not a feature we had much need for and may have already been fixed with a software update.

Vorteile

There are no monthly fees. It is simple to setup and start using. The support team, is quick to respond, though I rarely need support.

Vorteile

For less cost than just about every competitor, I get as many or more features than all of the others.

The product works very well and it's platform agnostic abilities allow anyone to use it effectively and efficiently.

When I've wanted a feature modified, their engineering team has always tried to implement it in a reasonable amount of time.

Vorteile

It's very easy to use and very much comfortable for everyone to access and host or work on a project

Nachteile

You need to have very high speed internet connectivity to keep yourself updated and match with the other users

Vorteile

Lo que más me ha gustado de TurboMeeting es su excelente calidad de audio y video. Esta herramienta utiliza tecnología de vanguardia para proporcionar una calidad de video y audio impecable para reuniones virtuales. Además, también tiene una funcionalidad de compartir pantalla que permite a los participantes ver todos los contenidos de la reunión sin problemas.

Nachteile

la cosa que menos me ha gustado de TurboMeeting es la falta de herramientas colaborativas. No hay herramientas para compartir archivos, comentarios o votaciones durante las reuniones. Esto significa que si los usuarios quieren compartir datos, tendrán que hacerlo de forma manual antes de la reunión.

Vorteile

Ease of set-up and user friendly. The customer support available is phenomenal - immediate help when needed, no need to answer a bunch of prompts as you actually get to speak to someone!

Nachteile

Occasional difficulty with those trying to join our meeting. NOTE: this is most often an issue on our end, not on the part of the product.

Vorteile

On-site hub worked perfect as a host. Minimal connection issues and great app support

Nachteile

Exclusivity of the platform. The ability to conference with skype users or realvnc connections would be great.

Vorteile

Free, easy to use, great features for the meetings you typically hold - talking heads. Even does video.

Nachteile

GotoMeeting does not work on some systems people have like Linux. But Windows and mac, no issues. Oh and support cannot help here, there are no workarounds.

Vorteile

I love how easy it is to use this product! It has never failed me in activation a meeting with our software vendor .

Nachteile

No cons whatsoever! Very easy to set up and super easy to use. I have zero complaints about this product.

Vorteile

Support is prompt and very helpful. Overall, this is the easiest and least problematic web conferencing software I have used.

Nachteile

When viewing video from a private connection to a remote site, you experience quite a bit of buffering.

Vorteile

This is an excellent tool if you need to connect multiple people for a project. It is also very attractively priced

Nachteile

I really can't find anything I don't like about this. It is easy to use, anyone can host, webinars are great...