Deputy Erfahrungen

Vorteile

The most helpful feature for us is the "Training" which allows us to know which of our Employees are qualified to undertake different tasks. It is also extremely handy when it comes to paying our wages - no more time sheets !! Once the Employees times have been approved which we try to do on a daily basis, it is just a matter of pushing the button & our payroll in Xero is ready to go. Also the "Scheduling" is wonderful & extremely easy to use.

Nachteile

The Android app doesn't provide as many features as the IPhone app.

Vorteile

I have been using Deputy for about a year and half and it has made scheduling for my team so much easier! I used to have a huge issue with team members clocking in too early but I was able to use a feature that won't allow anyone to clock in more than 5 minutes before the start of their shift. I also love that it sync's with our payroll processing company.

Nachteile

The one feature that I wish could be added is that we have weeklong summer sessions where people are able to pick up the shifts of their choosing. I always have to remind my team that they need to pick up all 5 days of the shifts. I wish I was able to somehow link the shifts together and they only had to pick up the grouped shift as opposed to 5 individual shifts. But that's probably a feature that's specific to our company and I don't really see a lot of other companies needing a feature like that. Other than that, I really do love using Deputy.

Vorteile

The ease of scheduling and communicating with employees

Nachteile

Would like to be able to sort by last name, if need to print time cards can't sort by last name either.

Vorteile

User friendliness of the interface is high. It gives just enough information to make decisions, without overwhelming the reader with facts that are unrelated to the topic at hand.

Nachteile

The inflexibility of Deputy's design architecture means that users cannot alter the interface's appearance. It would be convenient if each user could customize their own color scheme and background image.

Vorteile

I like that it is easy to use, easy to find your schedule and clock in and out

Nachteile

Sometimes when putting in leave or unavailability it can be challenging

Vorteile

Easy use for integration into my construction software, good customer support

Nachteile

Would like to be able to track more easily employees overall costs for a year once they take holiday pay etc but it might be the package I purchase or the way i use it

Vorteile

Ease of use and excellent scheduling and timeclock function

Nachteile

Extra cost for onboarding employees on top of license fee

In Betracht gezogene Alternativen

Gründe für den Wechsel zu Deputy

Vorteile

I like the ease of use and the multi functionality of Deputy as well as the fact that it easily and quickly exports to ADP.

Nachteile

When removing an employee after termination, there is no way to easily remove them from future shifts in order to terminate them without going through and deleting each shift individually.

Vorteile

The ease of use and the user friendly interface for start is good for a small business that has one person doing multiple roles. Having a mobile app that can be used across most mobile devices makes it a very efficient tool for communication with staff and also a perfect system for timesheet signing. The added bonus is the geolocator for enabling shift work at multiple destinations to only be able to clock in close to the designated place of work.

Nachteile

Timesheet approval function on the mobile app needs improvement

Vorteile

I enjoy the ease of use and how simply it integrates into our Payroll system.

Nachteile

I wish there was a way to save a timesheet's updates without having to approve the timesheet.

Vorteile

What we like most about this software is the ease of clocking in and out and tracking our employees locations.

Nachteile

We like almost everything about Deputy besides how it and ADP integrate. We are still trying to figure out how to connect the two.

Vorteile

We love the fact that it gives both the manager and the staff the flexibility to control their shifts and it gives the employees a sense of ownership - they are almost responsible for their own time management.

Not to mention all the flexibility it gives the management of building shift templates, managing leave and the especially the time sheets (now that paid breaks are a feature) it makes payroll preperation a breeze. (We haven't yet used the Xero payroll integration and the Xero payroll has not yet been rolled out in our country, but we are looking forward to it).

As a busy little cafe we have also used the task management feature to cover off all of our daily / weekly food safety requirements which makes it much easier for everyone to input their duties and the simple fact is - if its easier, it gets done.

Before moving to Deputy we tried a few other products but this one seemed to suit us best and one of the main reasons we moved is because we felt it offered the best value for money especially as our staff numbers change all the time.

We have recently expanded our operation to second location and without Deputy the shift management could have been hectic. Having this system already in place just meant that we had one less thing to worry about.

Deputy has become an integral part of our daily routine.

Nachteile

As mentioned earlier we are a busy little cafe so we spend most of our time on the shop floor, whilst Deputy has a fantastic mobile options and visibility, as managers it would be great if had more flexibility to "approve" more employees requests on the go like shift swaps and leave applications.

Also I found that the employees with Android phones seem to have a few bugs still hiding away in their app and they also don't yet have access to the task manager on their phones.

However, these are fairly small issues in the great scheme of things and based on the development rate and technical support I have received to date I have no doubt that these are already in the development pipeline. We look forward to the updates as they roll out.

Vorteile

It is easy to schedule, roster available on smart phone and has a time clock system so employee work hours can be tracked and monitored.

Nachteile

If a software is going to suit many businesses (as advertised) the company needs to be open to discussions with all types of businesses so that the software is adaptable. This does not happen.

The customer support is atrocious. You get a robot answering then a online chat forum. It is time consuming to interact with this forum - they waste time repeating your questions, responses are very condescending, they have no power to make any changes.
For example, I have for the last month requested that someone from the country I live in and is involved with the software design(and therefore have the ability to make changes) contact me (?telephone) I have finally been told that even if they call they will not be from within the country I live in - and therefore are just one level higher in the overseas call centre.
One frustrating example - the time clock system is an important part of any rostering system - and they have just issued a new feature where staff can clock in and out from home, without any consultation or ability to turn off this feature. While this may suit some businesses it does not suit mine and I am sure I am not alone. Unfortunately this leaves the door open for staff to be fraudulent and defeats the purpose of a clock on/clock off system.

Vorteile

No fixed hardware required
Scalability
News Feed has our team communicating more openly
Custom Reporting
Award Interpretation - Once scripts written (we run with 3 different awards)
App Experience
Quick Payroll/Timesheet Approvals

Nachteile

Integration of Enterprise Version with Basic Version - Particularly Locations do not pick up the same address fields.

Vorteile

I love the daily photos your staff have to take. I love that it flows so well with Gusto. I truly enjoy how easy it is to clock in and out on a daily basis. It has a very friendly user format. I love how easy it is to edit the time when I screw up and forget to clock back in after my break. I like how I can see who is working on what days. It helps with planning ahead with the schedule.

Nachteile

I truly get frustrated when it automatically adds your 30 min break if you did not take one. Sometimes it can be hard to get the picture taken to clock in and out. I have had to restart the device a few times, and when you are done for the day and need to get going, that can be very frustrating. It would be a nice feature to see when other staff are asking for time off, so I do not bother asking for that time off as well if I do not need to take that same time off.

Vorteile

It connects to all our offices and is easily adjustable. Signing in and out is very simple for everyone and it's nice to have an all in one scheduling, asking for time off, signing in and out.

Nachteile

Setting up the schedule is difficult. I have to copy and paste each day for each person, even though their schedule remains the same because it's not automatically setting it up properly. The new Auto scheduler should see that "Mindy works 9am-5pm Monday- Friday" every week and set it up that way, but it doesn't. It just decides what hours should be covered and randomly puts in everyone's schedule however it wants. It will also randomly start telling me that someone is working too many hours, even when I have them set up in the system for a 40 hour week and I'm only scheduling them 30 hours. There's an override, but it takes longer to set the schedule that way.
I would also like to be able to see total paid time off easily, maybe even in a chart or report. We need to keep track of how many hours per year they have used.

Vorteile

Easy to set-up with no costly IT service visits. Being a free app removes any hesitation by staff to adopt this software. Can immediately advise staff of last minute shift changes and they can advise of their availability to HR (preventing any clashes)

Nachteile

Don't seem to be able to approve timesheets from HR mobile phone app anymore.

Vorteile

It is a very friendly and intuitive product. We don't need to train new users, just add them to the system and it takes them through the basics quickly and easily. We just don't get questions from new staff on how to use it, clear simple instructions on a very intuitive platform just makes it easy to start new staff.

Nachteile

Very little. Would like better holiday tracking reporting but really not much else.

Vorteile

Was working for the time we had this
Set up the system in September of 2021

Nachteile

The software was updated and through a code in the software. Which disabled my staffs open shift calendars. Call the 855# and no one can help. Send a message and still can't help. If you don't respond within 24 hours to a message they close your ticket and the problems aren't fixed. Call sales to see if someone can help and they may put you through to someone. But most likely back into the que so you can hear I can't help you. And message you rep and they don't answer emails. If they do they send you the 855# and back to square one.

Vorteile

iPAD Kiosks
iPhone/Droid Apps for staff
Cloud based
Beautiful Interface to schedule
Easy to use
Tons of features

Nachteile

Works best in Google Chrome. IE and Firefox is buggy.
Automatic features that affect time entry don't always work as described.
No formal training documentation, only help web guides.

Vorteile

Reasonably price. It seemed easy to use.

Nachteile

The product messed up our payroll month after month. Need I say more?

In Betracht gezogene Alternativen

Zuvor genutzte Software

Vorteile

Ease of copying roster into the timeframe and allocating appropriate team members

Nachteile

Export to Xero timesheets has to be altered manually in Xero for each line as details of type of hours worked does not match Xero.
Annual / leave days taken and processed through Deputy transfer onto Xero payslips as individual days. So if a team member takes a week off, instead of it being 1 line of annual leave @ 38hours - it comes up as individual lines at whichever shift hour allocations it was originally for. Makes for an overly long payslip!!!

Vorteile

The price is excellent and you receive a quality, well-rounded software that allows you to effectively manage payroll and attendance sheets among employees. This took a lot of stress off my back as for a while I was doing everything manually, by hand, and then having to input all of this into a spreadsheet on my computer. Deputy helped make this process 1000x easier, and the price point didn't put even the slightest dent into our business's budget. Within Deputy, you can also use it as a platform to communicate with your employees as well, which is a perk if you need a software that allows you to do such as well.

Nachteile

I don't have any cons. Everything runs as it should!

Vorteile

So easy to roster people in appropriate areas, ensure you have the right amount of cover, and let everyone knows what their shifts are. Logging on and off shift is quick and easy, and the phone app is wonderful for offering out shifts to be covered at short notice.

Nachteile

24/7 online help is good, sometimes there are communication difficulties because of the intricacies of the Australian awards system. However, having an account manager I can book a remote training or consultation session with is awesome!!

Vorteile

Ease of use, very user friendly for both employer and employee

Nachteile

Intergrating other financial applications was difficult

In Betracht gezogene Alternativen