Envoke Erfahrungen

Vorteile

Customer management is easy to follow.
Allows custom fields to be uploaded and dynamically included in messages.
Excellent customization on message content.
Quick and helpful support team.

Nachteile

No problems encountered while using the software.
Maybe offer low-price/low-volume options on the pricing page for smaller businesses.

Vorteile

I think the ability to not only segment your email lists, but also solid templates that you can use and modify, or build new ones from scratch.

Nachteile

Integration hasn't really been a problem, but its tricky having images or text transfer within an email inside a template that will scale easily between desktop and mobile. Until you're more familiar with what it can and can't do, it takes some adjustment.

In Betracht gezogene Alternativen

Campaign Monitor und Mailchimp

Gründe für den Wechsel zu Envoke

Both of the other options were much more expensive, and were much larger than what we needed. The fact that Envoke did everything WE wanted it to do, and it was Canadian helped make our decision. And, the most reasonably priced.

Vorteile

Meets Canadian IT security and compliance standards; data stored in Canada

Nachteile

Limited analytics and poor dashboard UI.

Vorteile

With a business relationship of more than 12 years, Envoke has played an important role in the growth of our company during this period. Beginning with their Email Marketing solutions, which we continue to use today, we gradually incorporated more and more Envoke services and software into our overall marketing strategies. This included their Lead Management and Tracking Software, Marketing Automation Software, which includes lead capture and automated nurturing, and Marketing Attribution for Lead Generation.

For the past six years we have used the Lead Management and Tracking Software that ties in with our web forms, chat system, nurture campaigns, lead source tracking, and now even our backend systems. The tracking has enabled us to make some significant decisions on which traffic sources to invest more and less in, based on lead quality. It has really helped Goway move forward.

Envoke has also played a pivotal role in helping us with the integration of Google Analytics, our website, and the data in the Envoke reporting module. The automatic tracking of Envoke forms (including views, starts and completions), as well as the activity driven from our email marketing campaigns, make our web analytics analysis very powerful.

Nachteile

Our closed-loop reporting project which allows us to achieve a better alignment between sales and marketing not only took considerably more time to develop, but it was also much more complicated, especially when attempting to connect our marketing analytics software with our back-end reservation system. It's important for us in marketing to understand what our best and worst lead sources are, so that we can focus on the sources that have the best conversion rate from lead to client.

The new reporting module in the Envoke UI has improved immensely compared to the previous version and it has all the data in it that we need. However we are still learning how to use it. It's important that we have a good understanding of the module so that we can access the data that is most important to us, and the reports that it generates are presented in a way that are easily read by the staff. New functionality sometimes rolls out faster than the training, videos, and documentation, but it does eventually catch up. If we need help with a report it's easy to submit a support ticket or we jumped onto Skype for a quick chat. The support is always great.

Vorteile

A key component of Envoke is the data management functionality. Envoke has a data warehouse which holds all the interactions with our customers. I love that it is able to track visits from anonymous users even before they fill out a form, and once they do, it connects all their previous data together in a contact profile so we can tell which marketing programs are really working.

The single Envoke script that handles all this and more, including installing other scripts, really cuts down on technical work we need to do. It helps manage tracking and reporting. It's a great tracking solution for nontechnical people.

The integration of our website forms, tracking and email marketing system is essential. All our marketing data is in a single location and connected to our email database. It means our email list is always current, making email marketing so much easier.

I love the fact Envoke can integrate with almost any other system we're using, and the team makes sure those integrations work seamlessly. For example, they recently combined data from their marketing database with other marketing data we track using a third-party data visualization tool - it's been a real win for us internally.

I'm a big fan of the personal touch that's provided by the team. Having marketing technology experts I can go to at any time is fantastic. There's never been a point where they've come back and said: "no, it's not possible." The team always works to find a solution.

Nachteile

Some of the stand-alone email marketing systems I've used in the past were a little easier to use and had more flexibility of design out-of-the-box in their email editor, but there's still nothing I can't do. That's an expected trade-off when you using an integrated suite instead of a point solution.

Vorteile

Envoke is pretty intuitive. In fact, I was surprised to learn a major competitor's landing page weren't responsive out-of-the-gate. Envoke's engagement builder is responsive by design. They keep making the platform better (do they sleep I often wonder). For example, lead management is leaps and bounds better than where we originally came from, and it's improved with Envoke tremendously over the years to the point where it isn't one of my main pain points. My personal performance keeps improving, allowing me to take on more projects. The speed at which I am able to get things done makes me look good in the organization. Plus then I can easily show people in reports how everything is performing.

Nachteile

It would great to have out-of-box, a two-way synchronization between our CRM (Oracle) and Envoke so we can use CRM data in our marketing campaigns. But it has primarily our complex business rules and requirements that have held back complete customization beyond what Envoke was able to set up for us.

Vorteile

- All in one solution (forms, emails, database, reports etc.)
- Powerful Database: houses all our data in one place.
- Great support
- Constantly improving and adding new features.

Nachteile

- Not as intuitive at first (but all marketing automation systems having a learning curve)

Vorteile

The software provides so many email templates and options that creating an engaging user campaign is extremely flexible, yet easy. I also find the customer service to be blazing fast, friendly and helpful when we required more complex solutions for our needs. The people at Envoke embody code and design which alleviates a good chunk of my time setting up an email. Envoke are willing to try new things and that has been helpful to us as we grew into online lead management.

Nachteile

The only downside I have is that as the site grew some services became buried. A new hire entering into using Envoke's services for the first time may feel intimidated on locating certain functionality or managing/filtering data. Fortunately there is online Chat and a robust support area and their customer service is always on the ball.

Vorteile

Ease of use and speed. Can get a decent email out in a few minutes.

Canadian program and data storage avoiding the dreaded HS mess south of the border.

Nachteile

Managing member list. Asked that you be able to see all members at once not the default 50. No response and no excuse this hasn't been done

UI of email builder is quirky to say the least. When selecting a font style such as heading 2, it does not always show up in the right sidebar for editing making it impossible to edit.

Default email width is 650 pts. Why not a % scale option or any options so that it can be set to the width of the window available in the clients email program.

Should be a way to check responsiveness in tablets and phones to make adjustments as needed.

Background images?

Padding and margin adjustment in div boxes.

Vorteile

Once the system is implemented (Envoke worked closely with us throughout the implementation process), it runs itself to capture leads that are browsing your website. Envoke first worked with us to make sure our website had the appropriate calls to action and lots of areas where leads could "raise their hand" to speak with us, then once they do we get a notification to our inbox letting us know that a lead is interested to have a conversation. We follow up with that lead within 24 hours and move through the sales process quickly. In addition, the system also provides analytics on website traffic and allows you to customize reports. In the 6 months since the system's inception we have generated in sales as a result of website conversion of leads. Highly recommended.

Nachteile

The system is nicely designed and easy to use, for the most part. There are some areas that need to be more intuitive so that I don't have to be going to Envoke support to walk me through simple tasks. The software performs as it should, it's a matter of user experience in some areass that need to be addressed.

Vorteile

After researching various newsletter software, Envoke seemed to check all the boxes of its competitors and we felt provided a better overall value. A bonus was that it's a Canadian owned company which put a high emphasis on following Canada's CASL legislation.

Nachteile

So far we have not had any negative issues with the software and any minor issue has been cleared up quickly with prompt customer service.

Vorteile

Easy of use, constant development and improvements, instant support.

Nachteile

Not connected directly to our databases and rest of the CRM.

Vorteile

The support we receive from customer service is stellar.

Nachteile

I only personally use it every 4 times a year and I don't find it to be overly intuitive - particularly when I'm creating distribution lists 'interests' - the naming convention is odd to me and because I use it so infrequently I find it quite foreign every time I use it. Operator issue though - I'm sure if I used it more often it would be much easier.

Vorteile

Once you get the feel for it, working with it becomes a joy versus a task. We can send out anything we wish in less time than we ever imagined.

Nachteile

There really are no cons other than the speed of uploading a picture could be a bit quicker. There were much fewer features when we first started but that has changed drastically in the past year as it is now so much more than an avenue to broadcast an email message.

Vorteile

I love how easy and straightforward it is to work with Envoke. It's user friendly and simple.

Nachteile

The formatting can sometimes be a bit glitchy, but it's minor and rare.

Vorteile

We use the email portion, which is easy to learn and use. The WYSIWYG editor is intuitive, but you also have full creative control if have access to Dreamweaver.

Nachteile

The only downside in my experience is the absence of A/B testing.

Vorteile

Envoke is easy to use, easy to navigate and is well supported by customer service representatives. Also has fantastic statistics on sent emails which help to analyze how well communications are or are not working for you. Really amazing software and I'd highly recommend it.

Nachteile

The only item I sometimes find frustrating is that the interface won't let you make too many formatting or layout changes. That is honestly the only item that can sometimes be frustrating to work with.

Vorteile

Envoke is user friendly, and within minutes eye catching and professional email campaigns can be created. Metrics / Stats are immediately available, and comprehensive that enables to determine impact and where to improve. Specific actions / clicks can be checked, and it also shows emails that should be reviewed. Support staff is knowledgeable and explains in a way that is easy to understand and implement. Highly recommend Envoke !

Nachteile

No problems or issues have been experienced to date.

Vorteile

Easy to use and manage. I love how fast and easy we can access the campaign reports

Nachteile

Resending emails to non-openers used to be easier to use.

Vorteile

Easy of use, tracking and statistics, easy to incorporate graphics and create professional looking emails and invitations to Zoom Webinars.

Nachteile

Functionality to format text could be enhanced.

Vorteile

The Envoke software is easy to use and the web portal can be navigated without requiring a lot of technical knowledge.

Nachteile

So, far I am not aware of anything our company does not like about the software.

Vorteile

I liked that my emails look professional and that it's easy to use. I love that it's low cost. Most importantly, it makes compliance with Canada's Anti-Spam Legislation easy.

Nachteile

I'd like to see more font options so that I could match my branding.

Vorteile

price was within budget and tech support is on point

Nachteile

not as many templates to choose from compared to other companies

In Betracht gezogene Alternativen

Mailchimp

Gründe für den Wechsel zu Envoke

Price, company size and location

Vorteile

It’s affordable and easy to connect with support when needed.

Nachteile

There was nothing that I didn’t like. The only thing that I would recommend is that videos and tutorials are embedded directly into the site as opposed to bringing you away to another location.

Vorteile

It is so easy to use! I just started using Envoke about a month ago and I love it! Lots of online tools to help me solve any questions.

Nachteile

I don't have any really.... I had great training on how to use it and I keep developing my understanding of the program.