JivoChat Erfahrungen

Vorteile

JivoChat is direct communication method between website visitor and owner. Not every visitor is villing to buy something. But with smart features of JivoChat most percentage of visitors can be turned to buyers after short conversation. My most liked feature in Wix is pop up window with custom message which most of visitors tend to start conversation.

Nachteile

There is one feature which I want to offer. While chatting with website admin it would be great if visitors could send voice messages in order to express their ideas more clearly.

Vorteile

I have been using Jivochat for a couple of years already and I must say that it became an essential tool for our day-to-day business. We love the options of seeing what the user is typing before pressing send, the connection to many third-party tools, and the continuous improvements in functionalities that Jivochat keeps bringing to the table, it makes it the perfect sales tool.

Nachteile

I would like to start seeing more integration possibilities with different platforms, and share of information.

In Betracht gezogene Alternativen

LiveChat, Chatbot und Intercom

Gründe für den Wechsel zu JivoChat

Best option

Vorteile

Easy to use - until you need help - then they vanish

Nachteile

While it was easy enough to use starting out, their customer service is horrible! Delayed responses, uncaring about client needs - even when you want to PURCHASE more!

In Betracht gezogene Alternativen

HoneyBook und Freshchat

Gründe für den Wechsel zu JivoChat

ease of installation

Vorteile

JivoChat is a well-established chat and support tool that has been helping us to communicate with our customers. Its features include live chat, and chatbot, making it the perfect solution for our company looking to improve our customer service.

Nachteile

Brand removing is not available for my subscription

In Betracht gezogene Alternativen

LiveAgent

Warum JivoChat gewählt wurde

They are closing down the service.

Gründe für den Wechsel zu JivoChat

It is more costly to add extra agents

Vorteile

Integration with other business apps CRM, mail etc.

Nachteile

Would like more configuration options for some features

In Betracht gezogene Alternativen

Zoho SalesIQ

Gründe für den Wechsel zu JivoChat

Price / functionality

Vorteile

Everything is so intuitive that I almost did not had to ask for help. They have a great support in their homepage, but most of the features I could make it work by myself, with no coding needed!

Nachteile

There is nothing to don't like about them. Support is always there when something is not working and I can always rely on it.

Vorteile

Easy integration to WordPress and the ability to have a separate and dedicated number for customer support inbuilt in JivoChat.

Nachteile

JivoChat can sometimes be a challenge to customize but becomes easy once you figure it out.

Vorteile

you need very low effort to setup and integrate the web widget to our self developed applications.

Nachteile

it doesn´t offers too much administration features to separate chats among different areas, but we know it´s proportional to the cost of the application.

Vorteile

I like that is stable, it has desktop and mobile apps

Nachteile

Doesn't have instagram, unified inboxes and the plan I've got has a very prominent and ugly branding

Vorteile

The Best thing about this software is that it keeps track of the users and allows you to set up reminders while showing you the conversation you are being reminded about in the following week or month.

Nachteile

The worst part is that you can only assign chats to online users. It would be helpful to be able to assign B2B leads to offline sales agents.

Vorteile

E maravilhoso ver o cliente pesquisar em nosso site e de imediato poder mos falar com ele e fechar negócio por ali mesmo...

Nachteile

Falta integração com nosso número VoIP único Brasil onde o cliente possa ligar pelo site tá tô pelo celular como computador

Vorteile

at first I found it easy to use and I found enough features as i wanted

Nachteile

bad support
slow and at the end I don't understand what the problem is

Vorteile

Easy to configure.
Easy to Use.
Many options for users to connect.
Compatible for the devices

Nachteile

Analytics should be improved or send weekly analytics report to the mentioned email ID

Vorteile

Very user friendly for both parties, integrates with everything! Apple business chat works great with JivoChat!

Nachteile

SMS features are limited.. we’d like to be able to send SMS from our business numbers without a customer first having to chat in to create a dialogue.

In Betracht gezogene Alternativen

Salesforce Sales Cloud

Vorteile

We use the chat daily...setting it up for our needs was not too difficult but needed some adjustments after we figured out how it looked and functioned on our set...it was certainly not a one-step set up process. It's been very helpful in allowing us to assess our customers questions so that we can make improvements to our site. As with any chat, we get some interesting questions...

Nachteile

Some of our customers complain about the number of times the chat box pops up while they are on the site...call it "annoying". I sent a note to your customer support dept. but never heard back :(

Vorteile

- The triggered chat
- Ease of installation
- Filtering of transcriptions

Nachteile

- My company don´t have any cons about this software.

Vorteile

Allows more users than other software and contains the same features.

Nachteile

I can not think of a feature I do not like. It works well for our business.

Vorteile

I really liked all of the great features and integrations that make JivoChat a great asset for your business. It’s a very easy to use platform, so first time users and new employees will catch on fast.

Nachteile

It was customizable but it can use a little more options to make it more adaptive depending on your business, such as widgets and more.

Vorteile

I found the chat accidentally, while searching for the system which would show better that our website had an online chat. I am very satisfied with jivochat, it is definetely one of the best.

Nachteile

I am using free version now, we are 4 agents and the price is a bit above our budget.

Vorteile

The app allows me to connect with our website visitors daily and the reporting tools give us a good view of daily activities. The program is easy to use and we have seen a rapid improvement in our Customer Care Department for the short time we have been using it.

Nachteile

I miss the daily visitor statistics in our analysis tools. Would be a great feature.

Vorteile

Far better than AI powered Chatbots . Ability to handle complex queries as the chat is with real person

Nachteile

Nothing in particular. over all a great software.

Vorteile

EASE OF USE, LIKE THAT YOU CAN SEE WHAT PEOPLE ARE ABOUT TO SAY

Nachteile

WHEN A CONVERSATION COMES UP AND YOU HIT IGNORE, IT KEEPS COMING UP

Vorteile

convenient, understandable, i like it, simple

Nachteile

I like everything, it is understandable even for children

Vorteile

The ability to connect to multiple outlets and devices makes sure you don't miss a potential customers message.

Nachteile

Set up may take some time and the chat box is not that aesthetic. However, it works and that's all that matters and for the price (free) you can't beat it.

Vorteile

easy to use.efficient.extremely necessary in a company.

Nachteile

the price could be more attractive......