Nutzerbewertungen im Überblick
Über CloudTalk
CloudTalk ist eine Verwaltungslösung für Kontaktcenter, die es Unternehmen ermöglicht, die Kommunikation mit Teams und Kunden mithilfe von virtuellen Anrufsystemen zu rationalisieren. Das Tool ermöglicht es Führungskräften,...
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- Branche: E-Learning
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Great IVR & solid value
Very positive! Sending the high-five to their team.
Vorteile
Besides having like every feature of the contact center available on the market, we like the easy-to-use interface, their team (especially support) and the pricing is better compared to the competitors.
Nachteile
The mobile app could be improved, but we prefer the desktop app anyways.
Gründe für den Wechsel zu CloudTalk
Best value for the pricing, solid support- Branche: Freizeit, Reisen & Tourismus
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Great product and fantastic support!
I can say 10/10.
They have all that we need, and, in addition, they offered me great opportunities. a recent one was an article in their customer experience section.
Vorteile
The integration process was enjoyable, as we had a dedicated Sales manager taking care of our implementation. As we are already integrated, my favorite features are the interactive voice replies, missed calls, and the statistics we can use to improve our decisions.
Nachteile
The cloudtalk team is improving along the way. We have experienced some temporary bugs.
In Betracht gezogene Alternativen
TwilioWarum CloudTalk gewählt wurde
The hardness to communicate with Twillio and to obtain support for our desirable functions.Zuvor genutzte Software
TwilioGründe für den Wechsel zu CloudTalk
Cloudtalk team was more responsive and quickly introduced us to all the features we were looking for.- Branche: Outsourcing/Offshoring
- Unternehmensgröße: 1 001–5 000 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Unreliable tool for small businesses that do not work 24/7
Vorteile
The waiting time for the phone lines is short. That is the main positive thing
Nachteile
Reception is unstable.assigning a caller ID takes over one month.they will do unexpected maintenance during the middle of the night, without asking/advising their night-users about itCustomer service is awful.
Antwort von CloudTalk
I'm sorry to hear about your disappointing experience with us. It's always our intention to provide great customer service and useful, transparent advice. Please accept our sincerest apologies that we didn't live up to your expectations on this occasion.
I'm thankful that you reached out to share your experience as your valuable feedback helps us to improve our processes and better serve our clients. Please reach out to us at [email protected] to discuss how we can make this right.
Die besten Alternativen zu CloudTalk
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
Intuitive tool with a huge impact on our calls
Vorteile
This IVR builder boasts impressive visuals, reliable call recording and monitoring features, and a top-notch support team that sets it apart.
Nachteile
So far, there is nothing I could mention. All the minor issues were efficiently solved with the customer support.
Antwort von CloudTalk
Thanks so much for taking the time to leave us a 5-star rating – it's much appreciated!
Our customer service team was thrilled by your stellar review. I appreciate you sharing!
The fact that you like our call flow designer and other tools makes us very happy. Everything is made worthwhile by this.
And it's amazing, knowing that there isn't anything you consider to be a con! It really motivates us all to keep becoming better.
- Branche: Versicherung
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
Cloudtalk is the many tools in one
It's a really great app especially because you can do more things than just call a contact. Top point the dashboard they provide is perfect and it gives you the control you need in order to analyze better your calls and get better results.
Vorteile
The features me and my team like the most are the possibility to send SMS and get replies, from your contacts, the possibility to use tags in order to categorize your calls, and leave notes at any time even when the call is over or maybe you have forgotten to write something and you can go back to the call history. I like it because it gives you the idea of a real phone so you can do more things with one app. Plus, the statistics dashboard is excellent.
Nachteile
The thing I liked the least at the beginning was some technical problems we faced with the integration with our CRM.
Warum CloudTalk gewählt wurde
Because we had limited feautres with the old program and we didn't have the maximum control of the inbound or outbound calls.Gründe für den Wechsel zu CloudTalk
Because the moment I talked with the sales manager I understood immediately that they are flexible on adapting to the needs of the customer, present everything they can provide and helo with whatever the customer needs and that is something great because there are tools (similar and not) that you need a lot of time before you have an answer from the support team.- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 1 001–5 000 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
Light weight telephony with easy integration
Easy to start off and get it to the team. Easy for users to understand and use it. Overall my team was able to outbound and inbound calls on their programs.
Vorteile
Quick to start. You have a telephony system set up in less than an hour. Add new users on the fly.
Nachteile
Integrations with home grown CRM's can get better.
In Betracht gezogene Alternativen
TwilioZuvor genutzte Software
TwilioGründe für den Wechsel zu CloudTalk
Free trial, ease of integration with softwares- Branche: Bildungsmanagement
- Unternehmensgröße: 11–50 Mitarbeiter
- Wöchentlich für 6-12 Monate genutzt
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Quelle der Bewertung
Great software
Good experience, easy to use and setup.
Vorteile
Pretty cheap, easy setup and a good free tier. The other products are really lacking that.
Nachteile
They need an app for phone too that is good.
Gründe für den Wechsel zu CloudTalk
They were more expensive and harder to set up and especially freshcaller were so annoying in their onboarding and lied a lot.- Branche: Immobilien
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
CloudTalk Is Great Platform!
Vorteile
Easy integration with Pipedrive, pretty good call quality, logs calls and records.
Nachteile
Need an IOS app and names can be wrong on dialer but not wrong in CRM.
In Betracht gezogene Alternativen
AircallWarum CloudTalk gewählt wurde
Price and integrationsZuvor genutzte Software
AircallGründe für den Wechsel zu CloudTalk
Price soley.
- Branche: Finanzdienstleistungen
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Great scalable solution
As a financial institution we needed to easily record our phone calls, however Cloutalk offers much more - mostly as a good solution for multi-national call center.
Vorteile
Cloudtalk offers simple yet powerful solution for both small and large enterprises.
Nachteile
Customer support could use some more work in terms of how useful or polite they are.
- Branche: Krankenhausversorgung & Gesundheitswesen
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
Great Cloud Phone App
Overall, it is very good. Despite its bugs, it is one of the better Cloud Phone apps.
Vorteile
I like how easy it is to just add numbers from the CRM to this product and make easy calls. It logs the calls and SMSs easily when integrated.
Nachteile
It usually just stops the call log / SMS log integrations. We often need to turn the integration settings off and on again to make it log calls again.
- Branche: Computer-Software
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Promised loads - sadly failed to deliver in many ways
Cloudtalk started ok for us - sadly the system was not the easiest to use for some team members and the app was pretty rough to use on mobiles devices - which was a bit of a pain. The sync feature into CRM's was nice - but call quality did drop and suffer from time to time - which was a real pain for us. We tried a few different things with the company - but in the end left. The worst thing is their cancellation terms - zero refund - no matter what! I would not touch them - quality issues, really bad app experience and then brutal support/refund policy. Run!!! There are loads more options out there. Run run run. Sad to have to write this - but very disappointed in the company today.
Vorteile
The call recording & integration into our CRM was a really nice feature for us
Nachteile
We always missed calls - the apps were awful - which was a killer for us. Finally when we left the awful refund policy - zero refund. I got billed for 1 year the day I left - within hours! Refused to refund the payment - morally and ethically incredibly wrong - awful for all of these reasons. Really disappointed.
- Branche: Internet
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
Support / Sales not at level it should be
I love the product and would love to continue to use it, I wish it was less expensive and had better support.
Vorteile
The software has great potential to do everything you need. We love the integrations and the IVR. The call quality is also great with no drop outs.
Nachteile
After signing up, it wasn't originally clear that the features we were using were not on our plan. Even though we had purchased a plan all the features only unlocked because of the trial. So we used the IVR, then months down the road after we tried to make changes, we couldn't. The system won't allow you to upgrade your plan on our own. So we had to wait 48 hours for a sales person could connect with us. The support time on the system is very slow. If you're a company who needs answer quick, be prepared to wait. Also if your a Canadian company the price is going to be about 30% higher because of the exchange. I also didn't understand you needed to buy a seat, then you need to pay for minutes on top of this for out going calls.
- Branche: Onlinemedien
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Great business phone system, awesome quality!
Our whole phone communications runs using CloudTalk. We have sales and support team using it. Love their customer support team.
Vorteile
CloudTalk is very easy to setup with smooth integrations, which really helps with productivity. We use Pipedrive integration for sales and Help Scout integration for support team. After couple of weeks we have really benefited from using it - saved us a lot of time, which we invest into better customer support and helps us focus on growing our business.
Nachteile
None, so far it's been very smooth ride without any hassles.
Antwort von CloudTalk
Dear client,
thank you very much for taking the time to leave us this review.
We understand that the time is money for our customers. To save their time, CloudTalk focuses on the providing many advanced features and integrations for customers and we are really happy that you appreciate it.
Thanks!
Kris from CloudTalk
- Branche: Computer-Software
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
Great call centre software for sales activities
We use it for outbound and inbound sales. Our organization is data-driven, all calls are tracked and recorded, hence we have all data we need to track our sales activities. Cloudtalk is integrated with Salesforce which is also very convenient. Furthermore, we have different phone numbers for different regions that we are targeting.
Vorteile
Software is extemely convenient and very easy to use. I have it integrated with Salesforce, as an app on my computer and as an app on my phone. Thus, calling is super easy with this software.
Nachteile
Currently, I did not face any problems with this software. We looked for other alternatives and it was the one that fit our needs. We'll see how it goes when our team will grow.
Gründe für den Wechsel zu CloudTalk
Price and functionality matched our needs.- Branche: Immobilien
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
Junk!!!! Better off sticking with Google voice
The worst experience ever. First of the app for phone doesn't do sms and the desktop version is horrible It takes over 48 hours or more to get a response from anyone. They force you to pay for membership to get sms feature and it doesn't even work properly. .. they won't refund you if you ask. Stay away from this company. For a communication company they need to improve drastically.
Vorteile
the UX was clean and looked promising. On the website it states they do sms messaging but they force you to pay before using it.
Nachteile
No group texting. The app had lots of bugs that no one could solve. The communication WAS the worst I have even experience. You might not hear from them for 2 or 3 days and I know that they read my emails because of tracking.
Antwort von CloudTalk
Hi Aaron,
Thank you for taking the time to share your feedback. I looked into the conversation you had with our team and indeed, there is room for improvement.
I also checked our records for your refund request and we have fully refunded your payment in March, when you requested the refund (we've also sent you a refund confirmation which you acknowledged). Please contact us again if you have further questions.
David @CloudTalk
- Branche: Unterhaltungselektronik
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
Decent features. Not compatible with freshdesk
Deployed last week. Went through the setup and porting process. Customer service was great but it’s not going to work for us, because the integration with FreshDesk doesn’t work.
Vorteile
I’m really disappointed that I went through all of the set up and number porting, only to find out that CloudTalk isn’t compatible with the most recent version of freshdesk. Now I’m back to having two programs that aren’t integrated, but CloudTalk advertises compatibility. The features are decent so I’m disappointed that we will have to find an alternate solution.
Nachteile
Not compatible with Freshdesk, but advertised as such.
Gründe für den Wechsel zu CloudTalk
More features- Branche: Elektrische/elektronische Fertigung
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Excellent tool, convenient features
Vorteile
CloudTalk is easy to use inbound call center tool with many great features.
Nachteile
I never had an issue, it is worth the money.
Antwort von CloudTalk
Dear Jan,
we are really happy to see your positive review. It is an amazing feeling when someone uses your software for more than 2 years and he/she is really satisfied with the tool.
We really hope that you will stay with us at least 5 more years :)
Kris from CloudTalk
- Branche: Computer-Software
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Great costantly evolving tool.
This tool helps us seamlessly maintain contact with our customers around the globe. Essential for our line of work.
Vorteile
Very intuitive and easy to use. Swift, professional and helpful customer support.
Nachteile
Nothing major to think of. Usual small bugs here and there. Absolutely acceptable for every SaaS tool. Always promptly resolved.
Antwort von CloudTalk
Hi Tomas!
Thanks for taking the time to complete a review of your experience. We are really grateful that you are already with us for more than 1 year and you always help us improve our tools though your feedback.
Have a great day!
Kris
- Branche: Einzelhandel
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
The High Quality Of Calls & Great Customer Support
The biggest value is in integration to our existing infrastructure and tools, so we see everything about customer before we answer the incoming call.
Vorteile
Cloudtalk is super easy to use and does the job that far more complex systems do, but much better. Very Intuitive. The support team is really friendly and very responsive.
Nachteile
Web phone doesn't work in IE, you have to use Chrome, or install desktop app.
Antwort von CloudTalk
Hello Alica,
We are really grateful for your nice words.
Our team is super happy that you were satisfied with our voip software and with the help from our customer support team. We will pass along the kind words.
Have a nice day :)
Kris from CloudTalk
- Branche: Telekommunikation
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
cool program, I definitely recommend
great program for good money
Vorteile
I like everything that is easy to control that it costs little money
Nachteile
small outages, but not often, it was probably caused by the Internet
- Branche: Kapitalmärkte
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
Highly Effective Low Cost Softphone for International Calls
I have been using Cloudtalk for a good quarter now and I am pleased with the service. The call rates are extremely competitive and I like the simplicity of the tool. It basically provides a simple softpad phone to make lots of quick-fire calls and I like the fact that they are recorded and logged - Perfect if you want to forward a copy of the call to a colleague or simply listen for your own benefit to extract some details - I like the fact there is a phone app too - useful if you are getting call backs if you are out of the office or away from the desk top app. Finally if you are patiant, then it integrates nicely with PipeDrive and provides lots of useful metric for senior management - a good all round tool
Vorteile
- Easy to use
- Easy to integrate with your CRM system
- Very cost efficient
- Simple but effective dashboard with just want you need and not overkill of features that most people wouldnt need
Nachteile
Sometimes you have to be patiant for the softphone to appear before you can dial out from your CRM system but it's nothing you cant live with.
- Branche: Marketing & Werbung
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Integrated with our help desk app - works perfectly
We are using LiveAgent daily and we were looking for phone system in cloud that offers integration with it. CloudTalk has done it great. So we now provide excellent customer support without hassle.
Vorteile
Easy to manage, it's in cloud, good support, relevant pricing.
Nachteile
Missing mobile app. I hope they will develop one soon.
Antwort von CloudTalk
Thanks Michal for the positive reviews of CloudTalk :)
Indeed, mobile app is in testing so it should be out very soon!
- Branche: Unterhaltungselektronik
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
Porting in numbers
Call quality is not the best, but the porting it the major issue.
Vorteile
I don't feel that anything is positive right now
Nachteile
This is an impossible task and no one knows how to help. We have filled out the paperwork over and over and been rejected and the Guy [SENSITIVE CONTENT HIDDEN] who is supposed to help us will not. He either does not know how to do it or is lazy and will not help us. They said it would take about 3 weeks to do and that was 7 months ago.
- Branche: Finanzdienstleistungen
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
Intuitive platform
We're solving the hassle of having to worry whether our costumer gets a good experience or not. We know that someone is going to be available on the other end. That's a huge plus for us.
Vorteile
We're able to implement this software within minutes and it just works. The design is very intuitive for us as a team.
Nachteile
The iPhone app could use some more features in my opinion.
- Branche: Computer-Software
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
Good overall
Vorteile
It does what I need it to do with a fair price.
Nachteile
I'd like the ability to see a more focused view on users tagged. For example, if I tag a user as "interested" - I would like to be able to filter out all of the people who aren't interested so I can just call those who I know I have a chance with.
