GoFrugal Erfahrungen

Vorteile

User friendly. Cloud-based. Suitable for any size of Retail Business.

Nachteile

while viewing the report you must define specific data otherwise it will take a long time to generate.

Vorteile

Extensive Built-in Features, support, and ease of use

Nachteile

Installation and upgrade time can be improved

Vorteile

There are a lot of things we have not been sorted out for in the system, the functions which are working fine are good to use.

Nachteile

We would like to express our disappointment from the unsatisfactory level of service we are receiving. Unfortunately, we can't help but submit this letter of complaint hoping for a fast and adequate resolution.

We always have major critical bugs that affect the previous version set up when we do an upgrade. This always forces us to carry on with tests after every update. Much ado, the online service chat platform gets offline from the direct chat services and our requests for callbacks from it have never been attended to. Here are the pending critical issues that am yet to get a solution.

1. Expense accounts ledger mismatch error- No expense entry allows saving any particular transaction generated.
(All expense services stopped and we are almost running to a week since i raised the issue)
2. Security rights login - Biometric login authentication logged in to an admin account(Recurrent issue) rather than the
normal user account.

In line with the above, we are not getting value on the M-PESA integration service, the service is long overdue on the agreed implementation period.

We trust this is not the way you wish to conduct business nor the kind of email you wish to receive from your customers. We are asking you to look into the above subject matter and provide an adequate solution fast.

Vorteile

Billing and for the sales purposes the billing is useful.

Nachteile

Inventory having some concern and the offer was not fully completed.

Vorteile

Head Office Feature, Centralize management, Multi Outlet with Warehouse Feature. Best for Franchisee Development.

Nachteile

Offer Management Feature is not upto the mark.

Vorteile

Reports and it’s a user friendly software

Nachteile

Customer service and support ia not getting on right time. None of our staff didn’t get an proper training from your side till now. If we have any doubts still we are connecting to chat. i requested many times to give proper training still no feedback from your side

Vorteile

It is a very simple software to operate. Very user friendly.

Nachteile

Customer support over chat can be challenging at times

Vorteile

Ease of use,

Godelight team was very helpful in implementing gofrugal.

They are good as gofrugal partner.

They are up to date with the software knowledge and changes made by gofrugal on daily basis.

Nachteile

There are few requirements not available at moment but those can be customised and feature request can be raised for that.

Vorteile

Purchase entry, billing and integration with several sales channels.

Nachteile

Accounting management should have been simpler. To use accounting module one need to have good understanding of accounting.

Vorteile

User friendly , fast working and easy learn,

Nachteile

Account easy is so tuff to use and it is not same as software

Vorteile

Online credit limit / days approval
HQ reports
Consolidated TB / P&L and BS reports

Nachteile

Patch update very critical some times

each and every outlet update separately currently we are having 25 outlets. In future if it is increase the outlets Patch update is very critical process. Minimum we are spending 1 to 1 1/2 hour per outlet

Online transactions in cloud based

Outlet connect to customer support team (online support) it is taking the connection more than a half day also

We have only 1 server & 1 client for each outlet, If support team connected unable to use

Backup taking more than 30 mins some times

centralised options superuser & users in outlets

Backup need to update external hard disk or in cloud from outlets

Stock Ageing report in HQ

Offer / Discount reports

Vorteile

no Pros. The software is not user friendly

Nachteile

This is my honest review.
This software was recommended to me by a retailer in ooty.
On contacting the bangalore office, i was visited by their area manager and [SENSITIVE CONTENT HIDDEN].
I paid Rs 10000 as advance for them to start installation and training
on day one an inexperienced person visited my place and could not install properly even after spending 8 hours on the job. clearly he was not trained and kept calling his office for clarifications. He could not finish the job

On day 4 after numerous calls i was visited by [SENSITIVE CONTENT HIDDEN] who spent nearly 5 hours trying to install. Nothing was done to my satisfaction. He told me to start using and any bugs and clarifications would be sorted out the next day

I started using the software and encountered millions of bugs, i made a note of every one and contacted [SENSITIVE CONTENT HIDDEN]. He told me he would follow up and solve any issues facec by me.
That is the last i heard from them.
I have since installed Shoper from Tally and am extremely satisfied with it.
With regards to GoFrugal I request all people who are considering it; Please do not trust go frugal. They are cheats to the core and are not interested in followups once they have taken your money.
I have been trying to get in touch with them for a refund but there is absolutely no response from them

Vorteile

i have been using enterprise version, it lively links multiple stores and maintains the stock. it has 1000 plus reports, it will give you detailed analysis even i learned many techniques through that. the finance linked with this software, gives enough to avoid tally software. the mobile version makes not just comfort, its superb when we out of office.

Nachteile

customer support has been made chat, that phone calls. its annoying many times. because if you are not a software person like me, could not understand the problems many time. that how will you express it in text format to make their Assure care executive to understand.
for every chat they will send you youtube.com link to see video. if you are capable of doing by yourself of watching videos, need no worries.

Vorteile

Hq is a much needed feature for a retail chain like ours for consolidated figures. Great help in micro management

Nachteile

Mismatch of data between hq and pos
Unable to get rid of inactive data hence perfomance issue and long loading

Vorteile

Security is the most important for a retail business and this product has solved the issue for us. Ease to us and they have the best support team. More over, it is cheap.

Nachteile

I dont find one when i compare gofrugal with other software.

Vorteile

I've been using their product for about 15 years, and I can whole wholeheartedly say that they've become a part and parcel of my business. They've got an intuitive deisgn that has gone through many iterations over the years. Along with constantly updating their software based on customer requirements and world needs.

Nachteile

The lack of a Garment Production Module in their software has indeed caused some discomfort over the years in my business.

Vorteile

Gofrugal software has batch and expiry date modules wch helps alot the pharmacy owners to track their stock movement basing on those mentioned 2 modules.

It has stock movement report status wch helps a user to indentify how product are consumed

Nachteile

Gofrugal is missing with mult tasking tabs

Vorteile

1) Excellent support 24/7
2) customized for over 48 vertical businesses
3) product features are very impressive and provides value for money
4) Gofrugal Team has a very proffesional customer relationship management team
5) Price of the product is worth ROI (return on investment)

Nachteile

Customised for over 48 business vertical

Vorteile

better than most softwares in market. but still need to improve a lot.

Nachteile

customer care executives are not trained well. they cant understand what we are speaking about.

Vorteile

It is a bundle of great solution, include POS, accounting, reports and snap shot view for busy managers.we

Nachteile

Nothing I found in this software that I can say "I like least"

Vorteile

WE CAN CREAT OWT DESIGN OF BILLING AND DOCUMENTRY , BETTER THAN OTHER APPS

Nachteile

Updates weekly release are taking too much of time so that we need to allocate extra time for updates. Other wise we are using smoothly

Vorteile

This software very good for those business who wants to track everything from the scratches everyday. After sale service from company is very genuine. [SENSITIVE CONTENT HIDDEN]
is the best person I have ever meet somebody from gofrugal.

Nachteile

There is no negative point I found in this software.

Vorteile

Functionqlly it has almost everything a restaurant wpukd need to undertake its ooerations, stock, accountimg, CRM & Kitchen Management.

Nachteile

The Enterprise Version of this s/w is quiet expensive and prices itself out of market for resturants with less than 50 outlets..

Vorteile

Very good. Software billing is easy. Secure and rubbust solutions

Nachteile

Day closing option not much matured.
Modern digitalisation missing

Vorteile

Customizable. Scalable and suitable for every retail or restaurant business. Has version for most verticals

Nachteile

The P&L account is only on the traditional form. Needs to be changed to the modern vertical format.