Orderhive Erfahrungen

Vorteile

Orderhive was the only suitable order management system that I could find, that would provide a integration with Royal Mail (UK delivery service). Whilst this took some time to achieve (about 2 months), the integration works very well, enabling us to print off shipping labels without manually entering in the address. Orderhive also integrates with our online store, which allows the orders to be synced with ease. They listen to feedback and have great support. Orderhive have all the features necessary for our order management.

Nachteile

Nothing much, it's not perfect, but they're working towards it by listening to customers opinions. Maybe faster integration time, although they did run into some complications with our integration (probably why no one else does it with Royal Mail).

Vorteile

Orderhive has exceeded our expectations.

It is very fairly priced for the power of the system.

The automations for order processing and purchasing are huge labor savers. You can be quite creative using them to fit your business.

Anytime we get to a point where we can't do something we want, their team takes it seriously and tries to figure out how to help with a different process or even taking the issues to their development team for exploration.

The UI is beautiful compared to competitors. There are some limitations in search, sort and filter of large data sets, but they are working on expanding and strengthening it.

Onboarding takes time if you are migrating from other systems, but they are always present to problem solve. Data flows easily in and out of the system via excel sheets.

Integrations work well and APIs seem reliable.

We are US based. Orderhive is India based. I was worried the time difference would make it difficult to receive quality support, but their support team is quickly available most of the time so it is never a problem.

Highly recommended and I look forward to watching this strong platform get even stronger with its creative and humble corporate culture

Nachteile

I would like to see much more pop up contextual help. If I could hover over a help icon next to a field name, I wouldn't need to start a chat. That would save everyone time.

Vorteile

Integrations were very good - its easy to use but when more complex things are required you will run into major issues. Not for businesses that handle a large number of orders/products

Nachteile

Its not often that I take to Social media to complain but Cin7 Orderhive deserve a very special shout out for the lack of Support to their customers.They offer a 20x7 Support offering yet find themselves off for days and not responding (March 6th till 9th) there was no support whatsoever. No communication to advise that there will be no support, which in any case is shocking given that they are a global SaaS provider. Often they are off during their countries National Holidays (where they are based) and have zero contingency in place, so not a true 20x7 support.This is not the first time that we have had issues, senior Managers make promises, Dipan Gajjar but deliver no change.We have waited for 4 days to get a simple FTP integration resolved. After being off for 3 days they now fail to respond to our emails or messages surrounding other issues.Issues such as:- Stock values not updating correctly- FTP integration not functioning- Not responding for days- Support team lack of product knowledge (we have had to teach them what their platform can do!)- Raise tickets for issues but do not resolveThe impact this has on our business is detrimental and as we all know changing ERP platforms takes time and planning.So yes we will be moving, and given their impeccable track record I doubt they will take any action about our issues.However I hope post helps provide other potential users of this platform get a true and clear picture of how appalling their support is .

Vorteile

We're able to manage so many aspects of our inventory management, logistics, and operations from a single platform.

Nachteile

With so many features, it can take some time to get used to how to customize the software's capabilities.

In Betracht gezogene Alternativen

Zoho Inventory

Warum Orderhive gewählt wurde

Sortly was an entry-level product that tracked inventory on a very basic level.

Zuvor genutzte Software

Sortly

Gründe für den Wechsel zu Orderhive

Their product demo was very impressive and covered all of our needs and more. Orderhive's account representatives reached out to us very quickly and patiently answered all of our questions about the product.

Vorteile

Orders synchronization, purchase order management, inventory management, and order fulfillment have really helped our clients stay organized and grow their business.

Nachteile

There aren't any cons really. There were a few issues a year ago but Orderhive has resolved all of them.

In Betracht gezogene Alternativen

SAP Business One

Gründe für den Wechsel zu Orderhive

Excellent support, ease of use and setup, and great third-party integration.

Vorteile

Inventory Management is most effective for us. We are using it for the fulfillment starting next month.

Nachteile

There is not an option to utilize bar code scanning for picking and shipping.

Vorteile

easy to use, great customer service, top notch services, unlimited integrations. Shoutout to my man [sensitive content] who is amazing and helped me in every step of the way

Nachteile

automations. A lot of tougher questions can be answered with automations. they take some getting used to but once you get it, they work great

Vorteile

The 1 on 1 support that I received was exceptional​. This made all the difference in getting up and running on this new platform. I like the simplicity of the app. I had used Skubana before and it was so complicated and less visually appealing than Orderhive.

Nachteile

The report that I wanted did not exist, but Orderhive went above and beyond to create a custom​ report for me.

Vorteile

Orderhive is the greatest CRM for order management in terms of quality, dependability, accessibility, and no troubles to date thanks to its excellent interface. It allows users to monitor all orders with appropriate filters and categories. It makes keeping tabs on your inventory levels straightforward. It is simple to register recently arriving products and consumer-made transactions using their well-maintained interface. Orders and inventory can be easily managed, shipments can be tracked, and the entire process can be seen with just a few clicks. Technical support is kind and knowledgeable. The same small, dedicated crew is committed to assisting us whenever we have an issue.

Nachteile

Sometimes there was a lot of latency due to traffic, but that has now changed. They have now made it impossible to access a customer's contact information. According to me, Orderhive's analytics tool is its major drawback. To raise stock levels and increase the deliverability of out-of-stock orders, they should enhance their prediction algorithms. On the other side, their software frequently failed to import orders into their hive from other sources.

Vorteile

- Customization of colors, templates, email responses.
- Generally quick response time on chat - until recent when they switched from 1.0 to 2.0. I assume they are busy with that transition, so hopefully they will gain some more time in the future to get back to their quicker response I was used to in 1.0.
Generally able to solve all my needs within a few days when issues come up

Nachteile

- Glitches still, I clear my cache pretty regularly, but nothing I generally can't work around
- 2.0 at first was so bad compared to 1.0, but finally 2.0 is catching up.
- Wish there were more tutorials, but I resorted to making my own.

Vorteile

We loved the concept when it was being sold with promises of automating our systems but it was lies

Nachteile

EVERYTHING, the people are dishonest and extremely rude and arrogant. They provided NO useful service for our needs. The customisation which we had to pay for has never been completed and still does not work. The system does maybe 10% of what was promised. As a time-saving automation, it is a complete failure and costs us more time to run than doing a totally manual operation. Simple things like a monthly inventory summary report we are told is not possible and asked why would we need that?

In Betracht gezogene Alternativen

Cin7 Omni und ChannelAdvisor

Gründe für den Wechsel zu Orderhive

We were sold a fantasy story of a fully automated system and prompt customer service

Vorteile

I was hoping that it would keep my inventory correct

Nachteile

my inventory is always messed up and need more training on the system

Vorteile

The price is one of the lowest in the business for what it offers. You can even connect Amazon FBA inventory and manage your purchases which makes other applications usually very expensive.
Positive is also that it supports Multi-Currency and shows the customers country in the order overview.
Support replies usually within the day via email or skype.

Nachteile

When you tag an order it doesn't instantly show this tag, you first have to click somewhere else or refresh the page.
And sometimes its really slow and you have to wait half a minute until something happens when you click to open a view or order.
What also bothers us is that you only can put orders on hold when you are in the "Awaiting shipment" Order view, but not in the "All order" view.
If you want to get your customized features, you have to pay one year in advance.

Recently we have the problem that orders from Amazon or Ebay won't show up in Orderhive. Because we have to fulfill some of them within 1 business days, this problem is a real problem. We then have to print all orders manually from Amazon or ebay and make our labels manually which takes a lot of more time. The orders will appear in Orderhive 6-12 hours after they have been placed. This happened to us maybe 5 times already.
After contacting the Orderhive support they very quickly replied to us on Skype. But then they told us to contact Amazon ourselves to find out what's going on. After we've noticed that it's not only eBay but also Amazon they didn't come up with a solution yet.
The last time it happened this week they've replied it was a technical glitch which affected all users of Orderhive.
We are looking for another solution now, but we know it will cost us a lot more. I guess you get what you pay for.

Vorteile

Easy to use, good features that works with many retailers, automations is one of the best features.

Nachteile

Software still missing some features, needs improvement, we've been facing many issues and bugs the last couple of months and have to reach customer support on weekly basis to have it checked and fixed! They give hard time to their customers to do the testing for them!

Vorteile

The integration is straight forward and the product does everything that is needed from order management software. The best thing about this software is the customer service. It's very easy to open a new ticket from any page while using the software and I have always received a reply within minutes which is extremely impressive. The customer service personnel are very knowledgeable about the software and have always resolved any issues.

Nachteile

Overall the software is very good and does everything that we need. The software can occasionally load the data on the pages a bit slow but once you clear your cache it resolves the issue.

Vorteile

Love the customer support. You always get a quick response to your questions and they're available for a Skype call if needed. Given the almost 10 hr time difference they're doing a phenomenal job of making themselves available when convenient for you.
The real time sync and multitude of integrations is excellent.
Shipping integration is a time-saver and makes it easy to compare rates of your integrated carriers. The included USPS account has the lowest USPS rates we could find.
Having the ability to request Custom Features at a reasonable cost is another plus.

Nachteile

Need to be able to ship multi-package shipments and Bill Third Party.
Ability to Edit shipped orders that have not been invoiced.
Due to the custom nature of our products we need to be able to use the same SKU multiple times in the same order.

Vorteile

We have 3 channels through which we sell our products and Orderhive does a good job to manage that. When we searched for an inventory system that pleases our needs it was the only one that provided what was needed by our business.

Nachteile

The integration with our ETSY shop is at a very unsatisfactory level. Most of the time there is no quantity updates on the products we have there and we have to manually go through each listing and update the quantity ourselves!

Vorteile

Easy to use and small learning curve. Outstanding customer service. I can update and access my account anytime and anywhere. The guys at Orderhive are willing to listen to any customisation ideas that you may require for your business and they will always come up with an answer. Great value for money too. Love it and they have gave me no reason to go anywhere else.

Nachteile

None. Where there is an issue or features you require just ask..

Vorteile

Its easy to create a product and push it to different channels

Nachteile

Magento integration is advertised, but it doesnt work, and they dont know exactly how to make it work

Vorteile

This software has great reports and I can bundle products from the stores we sell on. It also has more integrations for our type of business such as houzz and stripe which no other inventory management software has; trade gecko being one of the other software's we considered.

Nachteile

When we are typing manual orders it doesn't bring up all variations at times. For instance we could have 21 variations of a diamond tool so we need to know our SKU's off hand to make it quick and easy. Also we would like to see an integration with Mailchimp and be able to see product sales by Category per month instead of having to look them up one at a time. Customers tab is great but we have many customers that are under a singular company. It would be more beneficial to have the ability to have a "Company" tab and be able to sort customers under their company. A great example would be if our rep from company a comes in and buys something we can find company a and bring up a ticket for him, however if another person from company a comes in we would find company a and make the ticket for him.

Vorteile

Everything looks like it might work really well. Data is well formatted, gui is easy to use, and the pricing is fair.

Nachteile

Customer service is bad. Normally you can't judge customer service during the trial period. Sales is normally where most companies shine, but not orderhive.

Their free trial allows 2 integrations - which if you use amazon FBA and merchant fulfillment, is used up by one marketplace. I begged and pleaded to be allowed to try the setup that I would be purchasing - I need 2 woocommerce, 2 amazon, 1 xero, 1 shipstation, and 1 etsy intedgration to see if this would work for my setup. Support was like a robot - "Company policy is 2 integrations per trial. Delete current integrations to test others" Also, each postal carrier is another integration...

That isn't the point of this service, to see if you can integrate 2 channels. If you only have 2 channels, you don't need this software in the first place! I was not able to contact via phone - "the person you are trying to contact is unavailable right now" - and no voice mail available.

I'd advise to go to a company that trys to help your business.

Vorteile

visibility on inventory and product managment features

Nachteile

integration with quikbooks is not good and I would like to have better visibility in order managment.

In Betracht gezogene Alternativen

Odoo

Gründe für den Wechsel zu Orderhive

it was easier,, didnt need expensive support

Vorteile

Customer service is amazing, they respond at anytime and get things fixed in no time.

Nachteile

They charge too much for Integration with other apps and softwares, Missing some features important to us in transfer orders and purchase orders modules.

Vorteile

The features included in OrderHive are reminiscent of a system much more expensive. Unlike a number of other systems, it just does what you need - syncs inventory across multiple channels, downloads orders and makes it easy to fulfil those orders.
I particularly like the order tracking feature where you can see the status of an order in the delivery process with updates from carrier tracking.
I am exceptionally impressed with their support team - they are responsive and helpful and nothing seems like too much trouble. Even if you want a custom feature or something tailored to your business they are willing to look at it and provide reasonably priced customisation.

Nachteile

Sometimes it is a little slow to load, but other than that I can't fault the program or support. Every time I have thought there was something I didn't like about the system the support team have either given me an alternative way of doing it or I have been going about it the wrong way.

Vorteile

Active developers and support team are one of our favorite things.
Clean interface.
Ease of converting sales into shipments.
Tracking of packages built in

Nachteile

Can be a bit slow at times to load between pages
Updates occur without documentation, so you don't always know what has changed