Clover Erfahrungen

Vorteile

Although there do not seem to be a whole lot of businesses that use this App (compared to others, in a rather urban area), it does have growing promise. It either seems that this among two other apps are namely used by businesses here in and around Atlanta.

For what it is worth though, it is rather easy to navigate as a User and I like how well it keeps up with data and my purchases. Usage has never really been a problem.

I really enjoy the feature where a simple ''like/dislike'' display can be left for the Manager. I've been told that is something that is in fact received, so a great way to have voices of patrons or concerns heard in a discreet way. Nice feature!

Nachteile

Although very rare, scanning has been an issue, but I haven't had this issue in a long time and it may have even been the network at fault. Other than just looking forward for more business to grow from it, I have nothing really that I don't like about this app.

Vorteile

I love how easy it is to use clover for grab and go, sit down service, or retail services. It is the only pos system I know of that is easy to use for one or all three of the above type of service. With one pos you can easily switch apps and have optimized layout and design for each of the above, while keeping the same items and menus/submenus.

Nachteile

I dislike that it has to be used through your bank. It makes it really hard for management to have the ability to access customer support and full features, since most owners dont want their employees, even management, to have access to full banking info.

Vorteile

It's average nothing to like or hate the customer service is the problem

Nachteile

They hope to confuse to scam you customer service is the worst

Vorteile

We use this product for credit card processing at 2 locations and it works very well and is very easy to use and follow. It also integrates with our gift cards and timeclock.

Nachteile

At times it is difficult to navigate between the timeclock and the card processor. There have been many times that I have received a notification that I have clocked in, but then when I go to clock out, it does not show the initial clock in.

Vorteile

Our overall experience has been great. The Clover portal is simple to set up and devices are easy to configure. Clover devices are wireless and easy for staff to use, with good user level security and flexible reporting options. We have had no issues with the devices or the service since going live.

Nachteile

If there is any WiFi interferance the devices can disconnect from the internet and prevent payment processing, this is not a Clover issue though.

Vorteile

This software works every time. Never has any issues.

Nachteile

Would like to take out the manual piece of opening the app. Would love if a notification pops up when in the vicinity alerting one to use the app.

Vorteile

The software wasn't the problem. The software was great.

Nachteile

No complaints about software. The software worked great. However this isn't the ONLY part of running a good and reputable company!

Vorteile

Nothing that you could not get with square... reconcillation is a head ache.. and acess to data is poorly laid out.

Nachteile

No Custmer Service, as it is outsourced to south east asia. We are still trying to cancelling our sevice even after 6 months. Constantly told they are working on it and will call us back, but you will never receive a call back. You just get ghosted. They low rates are deceiving since the tack on add on fees and the rates are varied depending on CC. They will quote you the cheapest rate for the low grade Credit Card to suck you in. We went back to Square, since they are upfront and transparent about all their fees.

Vorteile

Good tool with good customer support and nice user interface plus it's easy to use

Nachteile

I haven't found any drawbacks with this software yet.

Vorteile

I have only used it a handful of times and only at one restaurant. It was for pickup food orders. It was easy and, rather than other payment methods (like DoorDash) was free to use. Also integrated very easy with my Google Pay.

Nachteile

I would like to see it at more restaurants... but that's not the fault of the software.

Vorteile

The hardware is nice and integration with Homebase (our scheduling software). The question was about software and I mentioned the hardware because honestly its probably the only good thing
-ok they have good integrations in their marketplace as well, there are a lot
-its fast

Nachteile

-NO ABILITY TO GENERATE A SHIFT REPORT FOR AN EMPLOYEE THAT SHOWS HOW MUCH CASH THEY COLLECTED MINUS PAYOUTS... I can't believe it
-Terrible customer service!!
-When you receive your payments, it comes minus the days fees and their merchant statements don't match the deposits. You will never be able to reconcile, they are probably stealing.
-REPORTING IS SO BAD! It looks good at first glance, once you start trying to go into detail, or if you want to look at your quarterly sales you end up having to download an excel and manipulate the data yourself
-NO ABILITY TO DO TAX-INCLUSIVE sales. I can't believe they have a presence in Europe... I live in the US and I hate dealing with coins, I don't want to sell items with tax-exclusive, I like to have flat dollar amounts. You can't with them
-theres much more but I'm not gonna sit here all day, this should be enough to deter you

Vorteile

It’s is super easy to take and track transactions. Has report capabilities And many functions. It is super easy to use. I have two different clover devices for different providers and they are all great.

Nachteile

The software itself is wonderful. The only issue I have is with the flex portable device on/off button. It is on the side and client constantly hit the button when they are picking up to sign for a transaction. The button should be on back underneath where it can’t be accidentally touched.

In Betracht gezogene Alternativen

Square Payments

Gründe für den Wechsel zu Clover

Love the functions on the clover and the receipts it prints.

Vorteile

What I like most about Clover is that it can be downloaded on any smart device as app and has an easy to use card chip reader. Our agency wanted a chip reader for extra customer security and Clover offered that option.

Nachteile

I like least about the software is that is does not capture customer information as simple as their first and last name, but simply has a text box for a description. Our agency uses the device for customer copays for therapy appointments and in the text box I am forced to put the customers last name in order to reconcile payments later.

In Betracht gezogene Alternativen

Square Payments

Gründe für den Wechsel zu Clover

The start up costs and credit card processing fees were lower.

Vorteile

It looks modern, but it doesn't function like they said it will.

Nachteile

Deleting whole orders. Combining tables without approval. Running credit cards for the whole order, it chooses to run for half or some random total...but not what it says! Beyond frustrated with this pos.

Vorteile

Clover is easy to setup. I like the app market which allows me to select what features and extra functionality I need.

Nachteile

having to learn the interface takes a bit if you're not used to Android systems

In Betracht gezogene Alternativen

Square Point of Sale

Gründe für den Wechsel zu Clover

Better rates, better reporting, works with my bank.

Vorteile

The till itself is fantastic, it looks ultra sleek and ultra modern, customers love it.
And that is about it

Nachteile

It was sold to me as a solution to me retail needs it certainly is not

Vorteile

The app is extremely easy to use and simplifies my mobile payment processing. I have tried at least five other companies/apps and Clover is by far the best. From the very beginning of a payment to emailing the receipt, Clover is extremely smooth and user freindly.

Nachteile

It won't let me type my full company name.

In Betracht gezogene Alternativen

Quickbooks Online

Warum Clover gewählt wurde

cost per transaction

Gründe für den Wechsel zu Clover

cost

Vorteile

I like the ease of using Clover. Our office has a clover mini that we pass back and forth to the client and we use the virtual terminal for clients who wish to pay over the phone for their telehealth services. Clover also has an invoicing feature that has helped us greatly during this pandemic.

Nachteile

The machines are costly and because we are on a contract changing your system as your business changes are not easily done. I am not sure if part of this is my bank but I am currently paying for a clover mini I am unable to transfer or switch. The communication between the bank and clover seems to be convoluted. I would make sure you choose a system that has the opportunity to change before 2 years.

Vorteile

duh ?? it lights up , doesn't use a lot of electricity

Nachteile

customer service , THERE IS NO OTHER CUSTOMER SERVICE ON THIS PLANET THAT IS WORSE THAN CLOVER CUSTOMER SERVICE./ They are the worst because they have to obey what their bosses say in robbing you the client. they will put you on a long hold and then you're disconnected. If you are lucky to speak to someone, whatever they have to say will never make sense to you !! Good luck

Vorteile

it was like any other machine out there.

Nachteile

software was fine, its a brand new machine.

Vorteile

It's easy to use, it's very similar to a smartphone in that it has apps which are all very user-friendly. There are large buttons. When I need to print receipts or run payroll I can get all the info I need with a few taps on the screen. Our device is the clover mini and had a touch screen, its sleek, it looks very updated VS old-style terminals which is an added bonus. But if you have any trouble... you can just click the "call me" button and a live person calls very quickly and guides you through whatever you need!

Nachteile

The devices are not cheap, so if anything happened to it that could be an expensive loss. We lease ours and pay protection plan which is well worth the peace of mind!

Vorteile

Nothing...
I would never use this service again. They have out of country phone servicer’s who just “escalate” your case. It takes days and weeks to get information after wasted time making calls to them.

Nachteile

Customer service, not organized, no return calls, filled with apologies and excuses

Vorteile

Considering my treatment from Clover I just can't even consider any pros

Nachteile

You are locked in even after already paying 3 times what the machine is worth and paying a big lump sum none of that matters, there is no dealing with this company.

Vorteile

I like that it is always reliable. In 2 years I haven't had any issues of errors either with the software or the machine itself.

Nachteile

It is hard to contact customer service in the rare event that you need them

Vorteile

What I like most about Clover is the ability to take payments on any Smart phone or tablet. Each user has a unique username and password that has certain functionality depending on the permissions given to the user which is necessary when multiple user types will be using the software.

Nachteile

What I like least about the software is that you must enter a person's name on the order because only sometimes does the card reader capture the card holder's name making it tough to manually reconcile registers after the fact. Also, the app has the option to use a pin number to avoid having to enter a username and password each time, but the app frequently shuts down when inputting the pin and forces the user to always enter their username and password.