Samsara Erfahrungen

Vorteile

I enjoy having the insight that it provides us. Literally, with what I can see on the road, and all of the back-end data it can provide us. Samsara helps us remain compliant in our industry. So its routing functions are a leading example of what vehicle tracking should look like. Lastly, the driver app is what comes in the clutch to wrap it all up. Our staff finds the app very intuitive, simple, and it rarely faults. It is official and its documents function help us log valuable information that we turn into presentable data!

Nachteile

The system is buggy, and I find myself having to call in every so often to inquire about why I'm not seeing certain stats or images on my vehicles from their dashcams. The Driver app sometimes force quits and will sometimes refuse my drivers to log information.

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Verizon Connect

Warum Samsara gewählt wurde

Samsara is robust, very user-friendly, and is scalable.

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Capterra reviews!

Vorteile

Very easy to maneuver and learn features on the dashboard. App is easy to learn, even for our older non-tech drivers. Cameras have paid for themselves in the first year by being able to download and utilize for accidents.

Nachteile

App updates constantly, which is good that features are added. Most times though updates slow the app down if the update does not take automatically and locks up app.
Since everyone has begun working from home and remotely, customer service has suffered and response time from email is very lacking, and when they do its the same scripted reply's. Initially someone would work through an issues with you on the phone, no so much anymore.

Vorteile

THE FALSE ADVERTISING the idea of what the company and their equipment would do . I could integrate to our company software ( which our software people got done on our side) Samsara never did their part to run logs to see if it was working.

Nachteile

The coaching features do not work as advertised. Heat from your windshield will interfere with its performance entirely, promise of future equipment being developed which never came to be available. switch sales tactics, poor customer service,

Vorteile

Samsara offers a simple yet stunning UX. The dashboard is subtle yet robust. What I love is that nothing annoys me about the interface. Things are where I would assume I should find them. There is just enough functionality without introducing options I'll never use. So far Samsara is super durable and stable. Reporting is quick and accurate. The hardware options surpass the competitors. So far we are very happy with our choice.

Nachteile

The maintenance feature doesn't allow uploading files such as receipts.

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Verizon Connect

Warum Samsara gewählt wurde

Our previous provider didn't offer real-time vehicle diagnostics via OBDII port.

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The user interface was superior as well as the hardware options.

Vorteile

Ease of installation was very important. This is a plug and play, while other options must be wired in by installers at a cost. The interface, features, and overall usability are much better than the two other companies I have used.

Nachteile

Usual high pressure sales to start the process, but the negotiation and closing process was very smooth. Some reports and insights are slow to update but overall seems to be very accurate.

Vorteile

Easy for the drivers to use, dispatchers have accurate and timely information on vehicle and driver sports status.

Nachteile

Very frequent updating, tablets need to be restarted every time causing a slight delay in the drivers ability to start or continue their day.

Vorteile

Very user friendly. Accurate and up to date latest information.

Nachteile

Absolute worst customer service I think I've ever dealt with in my professional 10 year career. You can not get a hold of them by phone. No matter how many voicemails you leave, no one ever returns your call. 2nd option is email. I don't know how many I've sent over the last few months to address one issue. No one responds or cares.

Vorteile

A web-based vision system administration platform means being able to check on the camera feed and make adjustments in real time on my work laptop, home computer, cellphone, or tablet. The software is easy to set up and the implementation assistance Samsara provided made commissioning a simple task when compared to other industrial vision systems. The quality of the camera is apparent from the moment you take it out of the box, and the software is made with the modern user in mind. The other thing that really impressed me was that for what you pay, you receive free feature-rich firmware and software updates to your equipment during the life of your contract. This has already improved the effectiveness of our system quite a bit.

Nachteile

On the hardware side, connecting the camera system to our existing line equipment was a bit difficult since the unit is designed to work on 12VDC instead of 24VDC or 120VAC which are far more common in industrial control systems. On the software side, there is a noticeable amount of lag at times when making adjustments. I'm not sure if that's connectivity or optimization issues, but it can make fine-tuning a bit difficult.

Vorteile

The camera features are by far better than I’ve seen on other similar prices elogs

Nachteile

It’s not as user friendly as others. Some of these drivers need the simplicity not all the bells and whistles

Vorteile

I love that it has two cameras, front and interior facing, that it connects to the control module of the car, that it alerts us when the driver is distracted or unsafe and that it records audio.

Nachteile

I think the sound quality is uneven and can be improved. The video retrieval process is very helpful but clumsy and needs to be improved.

Vorteile

I have no Pros after there was continuous issues throughout the time I was locked into my contract.

Nachteile

Read my overall experience worst experience ever!!!

Vorteile

Very slick platform, loaded with features, reporting, cameras, video clips, alerts etc. Everything you want in an ELD/driver fleet management platform.

Nachteile

You get what you pay for, its very pricey to operate and is the best out there but hard to justify the costs when there are so many other players in the same market.

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Verizon Connect

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The camera system and ease of use is what really drove us towards samsara. It had the most features and a roadmap of new features that impressed our team.

Vorteile

Intuitive navigation for the dashboard user as well as for the driver.

Nachteile

The dashboard is just a little boring with the lack of color. Maybe needs just a little splash of color for visible interest.

Vorteile

Seemed easy to use and during the trial period the sales support was very active and helpful. once we were past the trial period, support disappeared and functionality starting failing. Many bugs that cause inaccurate locations and routing. Dispatch functionality does not work or improve over time as promised. The hardware in the cab has already started to fail in less than 12 months. Document capture frequently fails without notice to the user.

Nachteile

Lack of user roles for dispatch. No ticketing module. Uses inferior wireless network so conectivity is spotty.

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Verizon Connect

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pricing and speed of implementation. it was a mistake.

Vorteile

Software was so easy to set up and use. We also use the on dash cameras which have proven very useful in providing teaching moments to our drivers.

Nachteile

No cons. This has been the best product to manage our fleet.

Vorteile

We are in the honeymoon stage with Samsara and so far everything is great. The implementation team was amazing and made sure the setup process was very easy. The dashboard of the program is great and the integration with my other favorite software is on point. It is the best integration I have seen so far.

Nachteile

It is a bit pricey but well worth the spend in my book. All it's missing, in my opinion, is a timesheet option for drivers and non-drivers and then I would be totally satisfied.

Vorteile

Real Time Tracking is helpful in our business to have our vehicles location for giving delivery times to customers that aren't present when the deliveries are made, giving the time/date and a picture of our vehicle at their facility helps with proof of delivery.Maintenance tracking is helpful for keeping vehicles service intervals to be done on time with the alerts to show up before mileage has been reach.

Nachteile

Following distance notifications can be annoying when driving in heavy traffic because the settings are fairly sensitive.Downloading footage from cameras can very slow at times, not sure if that has to do with the cellar service or if there could be an update to improve that retrieval.

Vorteile

EVERYTHING WORKS THE WAY IT SAYS IT WILL WORK.

Nachteile

SO FAR WITH ALL THE EXPERIENCE WITH THIS PRODUCT THERE IS NO ISSUES

Vorteile

GPS tracking but NOT WORTH IT.
And this form appears to be forcing me to say what I "like most" about them because it won't submit until I write something in this space.

Nachteile

Customer service is only nice when you're spending money. The moment you actually have a legitimate issue, they have a 'tough luck' policy, and they have no qualms about tell you 'too bad, you're under contract' instead of trying to work with you.

Vorteile

The software is all on the internet. I can use the fleet management portion on my tablet, my phone, or any computer as long as I have my login information. So far any tablet or phone I have tried the driver app on has worked.

Nachteile

Only the most minor of issues and even then it is almost not worth mentioning however to be an honest review I do need to mention it. The driver app has locked up while being used on the tablet. No reason has been found as to why as of yet. The app also does not keep the tablet screen on when the app is running which some people don't see as an issue.

Vorteile

being able to track my fleet.

Nachteile

at&t spotty service.

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Verizon Connect

Gründe für den Wechsel zu Samsara

testing the waters until the camera problem.

Vorteile

Samsara software is easy to use. It supplies us with full integration with our TMS. The efficiency and ease of use has allowed us to adapt our business in these challenging times.

Nachteile

The only 2 things I think are cons for this software does not utilize or give us the option to use military time. Also we would like to see a couple different options for video retrieval. I personally would like to see at least the ability to pull a 2 minute video or even up to a 5 minute video.

Vorteile

Samsara is very easy to implement and very easy to use.

Nachteile

There really aren't any drawbacks using Samsara.

Vorteile

I think the ease of use is the best part of it all and then the real time access to all of our vehicles is fantastic. No more, "Our bus never came." I can easily look and see - yes it was a this time, the same as every other day. It also helps work with drivers who may be struggling that we did not realize were struggling.

Nachteile

I can honestly say nothing at this point. We under utilize the system now, but after an in person training, we are ready to get going (for real) - maybe I'll have a "least favorite", but not at this point in time.

Vorteile

I LIKE THE REAL TIME NAV TO KEEP TRACK OF VANS AND TIME FRAME. REPORTS ARE GOOD

Nachteile

MOBILE APP NOT USER FRIENDLY. OVERVIEW TIMES ON ALL TRIPS ARE NOT CORRECT. HOUR DELAY.

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Verizon Connect