Nutzerbewertungen im Überblick
Über 3CX
3CX Phone System ist eine Open-Standards-Kommunikationslösung, die sich für Unternehmen jeder Größe eignet, die alle Funktionen eines fortschrittlichen Kontaktcenters zu einem Bruchteil der Kosten haben möchten. 3CX kann deine...
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- Branche: Tierarzt
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Viele Funktionen - kompliziert in der Nutzung
Zum Teil gut, aber mit Verbesserungspotential in Anwendung und Nutzung
Vorteile
Dass ich sowohl vom PC, Handy als auch vom Festnetzteil telefonieren kann und eine Rufliste übergreifend sichtbar habe, finde ich gut. Wenn man über die Kontaktliste geht, sieht man auch direkt, wer gerade telfoniert und kann warten bis die Leitung wieder frei ist.
Nachteile
Ich finde die Einstellungen sind nicht wirklich selbsterklärend. Ich muss nicht oft mein Telefon weiterleiten, wenn ich es muss, weiß ich nicht mehr, wie das funktioniert und finde es auf Anhieb auch nicht. Dann lasse ich doch eben die Telefonate ins leere laufen. Ich denke, meine Telefonsoftware kann noch viel mehr, aber wenn man keine Stunden in das Handbuch verschwenden möchte, ist es schwierig, diese Funktionen zu nutzen. Die App auf dem Smartphone funktioniert teilweise nicht wirklich. (Entgangene Anrufe werden nicht angezeigt o.ä.)Dass man selber weiter geleitet wurde, sieht man leider nicht auf dem Telefon. Das war bei der Anlage vorher schöner, da konnte man auf dem Display erkennen, dass man nicht mehr Kollegin A anruft, sondern auf Kollege B geleitet wird. Findige Personen konnten dann direkt auflegen. Jetzt kommt es auch schonmal vor, dass man direkt anfängt zu Sprechen und irgendwann erst merkt, dass gar nicht derjenige dran ist, den man wollte. Der Angerufene sieht auch nicht mehr, dass das Telefonat von einer anderen Person kommt und meldet sich dementsprechend so, wie wenn man sich meldet, wenn man davon ausgeht, dass der Anrufer weiß, wessen Nummer er gerade anruft - auch mal ohne Namen.
- Branche: Computer-Hardware
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Kritische Partner werden einfach rausgeworfen
Sehr überhebliche Unternehmensstruktur und offensichtlich wird das System und die Produktpalette ohne wirklichen Plan vertrieben.
Vorteile
Grundsätzlich eine relativ modern wirkende Admin- und Weboberfläche.
Nachteile
Steuerung von Tischtelefonen teilweise und nach Updates nicht mehr richtig möglich. Es gibt zwar mittlerweile vier verschiedene PC-Apps, aber keine bietet alle Funktionen! DECT-Telefone sind relativ unpraktisch nutzbar, viel feine Anpassung für angeblich kompatible Endgeräte nötig. Softwarefunktionen und Sprachansagen wirken teilweise nicht bis zu Ende gedacht.Als wir und mehrfach kritisch geäußert haben, gab es einen seltsamen Anruf von 3CX aus Hannover und es wurde uns mitgeteilt, dass wir ab sofort 3CX Partner mehr sind. Auf die genauen Gründe wurde sachlich nicht eingegangen. Das vorgehen finde ich äußert unprofessionell und sehr unseriös! Wir suchen uns nun einen seriöseren Telefonanlagen-Partner.
- Branche: Luxusgüter & Schmuck
- Unternehmensgröße: 201–500 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
3CX Telefonsoftware
Vorteile
Mit 3CX können wir von überall per Handy telefonieren, als wären wir in der Firma, einfach die App installieren und per Internet telefonieren. man kann immer sehen, wer von den Kollegen gerade telefoniert, auch Abwesenheiten kann man anzeigen.
Nachteile
Androidhandys haben manchmal Probleme mit der App
Die besten Alternativen zu 3CX
- Branche: Telekommunikation
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Telefonanlage im 21. Jahrhundert
Vorteile
Sein Telefon auf allen Geräten zu haben, sei es der Laptop oder das Handy, schafft eine Flexibilität, die ihres Gleichen sucht.
Nachteile
Leider kam es gerade im Zusammenspiel mit iPhones schonmal dazu, dass Anrufe nicht richtig geklingelt haben.
Antwort von 3CX
Hi Robin,
Thank you for your great review! We are sorry to hear you had a frustrating experience with connection but we really appreciate you bringing this issue to our attention.
- Branche: Immobilien
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
Leider noch nicht kompatibel mit Windows 11
Vorteile
Grundsätzlich eine tolle Telefonanlage (wir nutzen die Cloud-Version), wenn man uns nur vorher gesagt hätte, daß es noch nicht kompatibel ist mit Windows 11
Nachteile
Leider steht nirgendwo beim Anbieter, daß die Telefonanlage noch nicht mit Windows 11 kompatibel ist. Der TAPI Treiber kann so so das Telefon nicht finden und somit auch nicht korrekt eingerichtet und konfiguriert werden. Ein Hinweis auf Ihrer Seite wäre von Vorteil!
Antwort von 3CX
Hi Nicole and thank you for taking the time to review 3CX.
Our Manual does mention the Windows platforms supported: https://www.3cx.com/docs/manual/phone-system-installation-windows/#h.rpbyof1d94m1
- Branche: Bau
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
Neue Telefonanlage
Vorteile
Generelles Telefonieren mit Computersoftware.Chat Funktion mit Kollegen.
Nachteile
App Funktion erkennt nicht das am Telefon Mobil telefoniert wird und klingelt ins Gespräch.Teilweise können Gespräche nicht angenommen werden und verschwinden nach der Annahme.
- Branche: Transport/Güterfrachtverkehr/Schienenverkehr
- Unternehmensgröße: 5 001–10 000 Mitarbeiter
- Wöchentlich für 6-12 Monate genutzt
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Quelle der Bewertung
Funktioniert zuverlässig
Vorteile
Die Telefonanlage lässt sich sowohl über den PC als auch über das reguläre Telefon bedienen.
Nachteile
Manchmal stürzt sie ab und es gibt hin und wieder Tonprobleme, die sich jedoch schnell klären lassenL.

- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
The best VoIP phone system for small businesses
We had a customer that had 3 different companies within the walls of the building. We were able to configure each company separately so that their rules, hours, and each had different SIP providers that needed to be configured up properly. Each had their own digital assistant and the system setup took only a few hours to complete with all the complexity that was involved. Technical support was outstanding in assisting with the troubleshooting and setup.
Vorteile
The 8 concurrent call Standard License is free to all companies. This makes it a perfect solution for churches, small businesses, and as the small businesses grow into medium sized businesses, the annual cost for the license with higher concurrent calls is nominal. When companies switch from the POTS lines, they need to figure out a good solution for VoIP. 3cx is lower cost than RingCentral and 8x8 as well as many other competing VoIP softwares.
Nachteile
Putting in supported APAP adapters is great, but when a customer has a non supported adapter, it usually works, but doesn't play nicely with the software as far as configuring it easily.
Antwort von 3CX
Sincere thanks for your feedback.

- Branche: Logistik & Lieferkette
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
3CX is fine, but it is all about who handles the hosting
3CX feels like it is a step up from a normal landline, but I don't see any wow factors that I feel like I could get from some of the other VoIP names.
If you're looking for something less expensive than Ring Central, Phone.com, and OnSip, then you should be able to find a small VoIP provider willing to offer you a hosted package with 3CX for a lower price.
Vorteile
3CX is straightforward. It seems to have all the necessary features for a small business. Still, as a business owner who cannot work on the admin side, I can only comment on the usability and stability.
Compared to other softphone apps, I've never had significant issues. I use 3CX as a softphone on an iPhone, through a Yealink desk phone, via Chrome plugin, and on an iPad. Surprisingly, the limitations I see are not due to the daily functions.
There are some features I would like, but there is nothing about this app that hinders my company's ability to operate without delay. We have users in China, Thailand, the Philippines, Jamacia, Venezuela, and the US. All locations work well, and the apps work even with limited internet access.
There are times when the connection is not great, but this is usually due to the internet and not the apps.
Nachteile
There is no way for my ringer on my softphone or desk phone to be customized to ring differently when someone calls my extension vs. ring group. I wish there were connectivity with Zapier so that I could push contacts from other services into our address book.
It would be nice if the SMS chat feature worked more similarly to a shared inbox, where everyone could see it. You can only transfer the chat to another extension, which makes SMS hard to use as a group.
Overall, the cons are not about the ability to use 3CX but the features I wish it had that could provide a better overall experience.
Antwort von 3CX
Hi Sam and thank you for your review! We are glad to hear that you are enjoying using our software and that it has helped you stay in touch with your employees throughout the world!
Regarding the points you raised, desk phones can be configured to have distinctive ringtones for Queue Calls, so you should certainly consider switching to using Queues instead of Ring Groups. Apart from this, you would also get better reporting capabilities and a lot more polling strategies to choose from.
For syncing you phonebook contacts, we do currently offer integration with Microsoft 365, but in the coming updates we will have a REST API that may also allow you to interact with the 3CX Phonebook, giving you the maximum flexibility in syncing your contacts between various platforms.
Incoming SMS messages can be sent either to an Individual Extension or to a Queue, in which case all logged in members of that Queue will see incoming messages.

- Branche: Telekommunikation
- Unternehmensgröße: 11–50 Mitarbeiter
- Wöchentlich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Effective Phone System For Small, Simple Offices
For under 50 extensions and without any special functionality, 3CX is a very user-friendly platform. However, for any project that requires any custom functionality, 3CX will simply not be able to offer help.
Vorteile
The 3CX installer on both Linux and Windows is incredibly easy to use and users can go from nothing to a fully-featured phone system in less than 20 minutes. Once installed, the user interface is very clean and straightforward.
The 3CX Softphone that can be installed on Windows and mac computers pairs effortlessly with 3CX provisioning files.
Nachteile
3CX offers very little customization outside of the user interface, and commonly phone system managers will be simply unable to perform more-complex call routing. As an example, dynamic outbound routes are simply not possible outside of the overly-simple Outbound Routes tab, and you are limited to only prefix, length of destination, and from extension.
Compared to FreePBX and FusionPBX, the ability to customize 3CX is almost non-existent.
3CX Support will 100% of the time deflect any technical issues to the carrier, and after numerous ticket responses later, they will finally admit to being able to help.
SIP SRV records are completely broken and not compliant with the SIP RFC. It's hilarious how catastrophic this lack of functionality is.
Faxing is completely broken. It will be a complete nightmare if you attempt to run T.38 faxing over a 3CX phone system.
- Branche: Telekommunikation
- Unternehmensgröße: 10 000+ Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
3cx is an essential program
I am very satisfied with the 3 cx program, as I have been able to carry out its functions in a practical and efficient way on a daily basis. While not perfect, I think this program is very useful.
Vorteile
This program has provided a trouble-free calling and receiving experience from the moment it was installed on your computer. As a daily user of this tool, I haven't had major difficulties or complaints related to poor quality or connection drops.
Nachteile
There are few aspects of the program that I dislike. The first one is the delay in the initial connection. Although it did not record connection failures, the connection slowness makes the program less practical. Also, I notice the lack of an option to make conference calls, which is of paramount importance for my tasks. If this option were available, the utility of the program would improve.
Antwort von 3CX
Hello, thank you for the highly rated review! We love to hear that 3CX has been very practical and efficient for your business.
You can also visit our 3CX Forum to find out more about the option of the conference calls and any other questions you may have: https://www.3cx.com/community/
- Branche: Computer-Vernetzung
- Unternehmensgröße: Selbstständig
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
phonesystems do still excist and usability ontop
3cx is small or big companies the best option possible also customers not wanting to use cloud telephony 3cx still provides option to have on-prem solution
Vorteile
full featured phone system with no extra costs. possibility to have cloud deployed, private cloud or even on-premise!
Nachteile
some features are still in beta but they are already active and communication when issues rice is closely followed by support to have them asap out of beta.
In Betracht gezogene Alternativen
Zoom MeetingsWarum 3CX gewählt wurde
to many bugs and priceGründe für den Wechsel zu 3CX
for calling 3cx and in full lockdown and performance issues with 3cx we went for zoom for the online meetingsAntwort von 3CX
Hello Andreas! Thank you so much for taking the time to share your feedback with 3CX. We're delighted to hear you found 3CX to be of great use for your business during the lockdown.
- Branche: Computer-Software
- Unternehmensgröße: 201–500 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
3CX - The Softphone that works
The day to day operation is more streamlined and at a management level, it helps keep track of those taking calls on out various teams. It also allows us to be away from our offices but take the mobile app with us and get our VM's via email... all positives and allows us to be more attentive.
Vorteile
3CX has made it easier to maintain our calling network and allows us to bring its features outside of the office which aids in our day to day. The phone dial pad it self is very user friendly and the software it self has a very ease of use feel to it.
As a manager it is nice to view, listen and transfer my teams calls on the fly - the logging system also allows me to keep track of activity within my teams.
Nachteile
Not a ton of cons to be honest, there are some issues of delays from when you ask for a function (click delay) like looking up a contact from the address book and clicking to call the contact, sometimes there is a bit of a delay.
The product could use a bit of a refresh look, but overall the ease of use and user friendly Softphone does hit it's marks.
In Betracht gezogene Alternativen
Cisco JabberGründe für den Wechsel zu 3CX
As I understand it, it was about the features available and overall value of the product we were getting - the user interface were also big reasons.Antwort von 3CX
Thank you for your feedback. We are delighted that 3CX is proving to be a useful tool in your organisation.
- Branche: Essen & Trinken
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
Call me.......The best phone system
The transfer (number port) from our old company was extremely smooth and hassle free, the business wasn't impacted at all.
Vorteile
The phone system appears to be reliable, and the new handsets we had installed, are very easy to use, with features such as touch screen and one button voicemail (no typing in a sequence of numbers) The display is large, and you can automatically see who is "speaking" as their name appears in red on the screen. The touch screen display can show in excess of 25 extensions numbers at a touch, no more entering extension numbers.I am also really pleased with the reports I can generate, such as the calls each employee has taken in a day, all sent via email at a time specified by you, and so easy to set up.The administration features, such as setting bank holidays, Christmas day is so much more user friendly than my old system.So far, I am very impressed, there are features I haven't even explored yet.
Nachteile
One major issue we found was, you cannot rewind the voicemail by seconds, you can only skip to the beginning. We have very large orders left on the voicemails, and we need to be able to jump back to hear one product. You can log on via your PC, however for us this isn't the best option.We have added a ticket and hope the feature can be included.
Antwort von 3CX
Hi Simone, thank you for your wonderful review! It's great to see that you have had a positive experience so far in such a short time! We also appreciate your feedback and your raised ticket will be reviewed.
- Branche: Buchhaltung
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Easy to use
Vorteile
The software is easily maneuvered, the calls are made once dialled out and the software gets updated frequently. The calls are recorded and recording produce in approximately and hour after completed. You can easily tap in and monitor a call that an agent is on as well as it provides a chat feature.
Nachteile
What i liked least about this feature is that there was an issue when you log break there is no way of monitoring how long you were logged for. Unless it's done by the master controller 3cx.
Antwort von 3CX
Hi Tialee. Thank you so much for the 5-star review! We are super glad to hear 3CX provided you with the flexibility and cost-efficiency to help your business.
- Branche: Internet
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Best Value for VoIP and Web Conferencing
Vorteile
It was inexpensive, there are local experts, easy to setup, and their new features continue to improve an already great platform
Nachteile
It's less known so it can be confusing to employees or external participant
In Betracht gezogene Alternativen
Cisco Unified Communications ManagerWarum 3CX gewählt wurde
We were using an old traditional phone system and needed to upgrade to a VoIP system.Gründe für den Wechsel zu 3CX
initially we chose 3CX because of the price and local experts.Antwort von 3CX
Thank you for your positive feedback
- Branche: Elektrische/elektronische Fertigung
- Unternehmensgröße: 1 001–5 000 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
Improve communication and collaboration with 3CX
Overall, I would highly recommend 3CX to businesses of all sizes looking for a powerful and feature-rich business phone system.
Vorteile
The 3CX software offers a range of advanced features such as call recording, video conferencing, and CRM integration, making it a comprehensive solution for businesses of all sizes.
Nachteile
3CX may be too complex for smaller businesses or those with limited IT resources and some users may find the initial setup and configuration process to be challenging.
Antwort von 3CX
Thank you so much for your review of 3CX! We're delighted to hear that you found our system to be a comprehensive solution for businesses of all sizes, with advanced features like call recording, video conferencing, and CRM integration.
We appreciate your feedback regarding the initial setup and configuration process. Our team is constantly looking for ways to improve and make the process easier for our customers, particularly for those with limited IT resources. That's why we were excited to introduce you to 3CX StartUP earlier last year, a simpler version of our product that's perfect for smaller businesses! It offers all the basic features you need, with a setup process that is as easy as it can get!
We're glad that you would highly recommend 3CX to other businesses, and we're proud to have you as a satisfied customer. Thank you for choosing 3CX!
- Branche: Internet
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
3CX offers everything you need for low budget
well it is a phone system. We use 3CX to talk to our customers, we use it as webconference solution and we use it as a very lowlevel slack alternative.
Vorteile
3CX is a solid voip solution that offers all the features and functionality an ordinary team or company needs. Installation and maintenance is simple. The webclient is getting better and better with every version. Speaking quality is great if you use the right codecs or hard phones.
We love 3CX and use this pbx since many years.
Nachteile
There is no documented API. Either something is supported or not. There is no possibility to get individual implementations.
Antwort von 3CX
Hi Christoph. Thank you so much for your detailed review. We are happy to hear that you are happy with 3CX over the years!
Currently the only Public API that we have is for our WebMeeting Platform: https://www.3cx.com/blog/releases/video-conference-rest-api/
We do plan in the future to also have another REST API that would allow to perform more actions directly related to the calls and 3CX Server, but at the time of writing, this has yet to be released.
- Branche: Einzelhandel
- Unternehmensgröße: 1 001–5 000 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
A lot of bang for the buck, easy to setup, easy to admin.
The ability to easily setup phones and manage the PBX, things like doing a scheduled backups, can easily restore a backup if needed, ability to manage calls, extensions, users, etc. Setting up routing, hunt groups, setting up extension groups, setting up open/closed schedules, voicemail, conferencing, web conferencing, and the list goes on. The product is quite intuitive as well.
Vorteile
I'm new to the world of telecommunication, UM, PBX's, networking, etc., yet with this product I have been able to figure out how to setup/configure the 3CX PBX. They have put a lot of thought into the functionality and features which means we can now manage the PBX and any changes needed as to having to call the support vendor so they can remote in and do the changes. I also like how they have a lot of online training videos and documentation to help lay the foundation regarding what it will take to setup and install a 3CX PBX. 3CX also includes a lot "stuff" for free that many other vendors charge for, for example our past vendor changed for IP licenses, and softphone licenses, and port licenses... nickel and dimed until broke. Yet 3CX doesn't do this, product includes web phone manager interface if you wish to use it, includes a softphone, includes faxing, includes webconferencing, includes voicemail which used to require a totally separate server from your PBX because the big name vendors want you to spend more.
Nachteile
So far not too many cons, still new to it and doing testing so there could be some limitations that are discovered later on. I'm guessing one limitation might be interfacing w/an existing call-routing tool we have at one of our building locations. A really small con, some of the free training videos could be improved, audio quality, but otherwise nothing currently stands out.
- Branche: Computer- & Netzwerksicherheit
- Unternehmensgröße: Selbstständig
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
3cx
Great, ease of use, cost savings and mobility is the ticket in the modern world
Vorteile
Works awesome for busy people of of the office who can't be tied to a phone. The app is the most intuitive I have seen, i have been doing phone work for years and whish it was around a long time ago
Nachteile
The new app is missing some features of the old app that was handy like exit&ignore push. I figured a workaround but it also changed the status on your desk phone
Antwort von 3CX
Thank you for your positive feedback. Regarding the exit without push, you can either long press on the account and click "deactivate" or you can check this link https://www.3cx.com/docs/android-app-faq/#h.lcteeu5yq5kd which allows you to perform a one-time configuration that configures 1 status with push enabled and another "Available" Status but this time with push disabled. So when you want to perform the "Exit without push" in the new app, you simply toggle to the profile status that has push disabled.

- Branche: Telekommunikation
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
PBX For the masses
Communications for small inbound call centres, bussiness communications, remote workers extensions.
Vorteile
Easy of use.
Easy to administer.
Easy to setup.
Great documantation.
Phenomenal integration with the client both on CTI and softphone modes.
Out of the box adequate integrations with popoular3rd party software.
Nachteile
Lack of features.
A lot of unnesesary changes from version to version.
License model is unstable changes almost every other month.
Tool for creating complex senarios apart that it doesnt follow the PBX updates is a joke.
Lack of outbound fax solution
Antwort von 3CX
Your feedback is very important for us to improve on in future builds.
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Quelle der Bewertung
3CX Phone System - Kinetix, Platinum 3CX Partner
Vorteile
Feature/Functionality matches up to any competitive solution.The fact that you have "Standard" or "Professional" as your purchasing options makes the decision simple. And, when you choose one or the other, there are no other "Ala Carte" options. You get what you get. No "extras" that end up being tacked on at the end of the sales cycle. The 3CX Phone System system simply works. The "hybrid" capabilities between Analog, SIP and PRI/MPLS are a great way to introduce either redundancy, least cost call routing and to provide for future changes/expansion/growth.
Buy what you need for the next few years. You do not want to limit yourself to what you need today, then need to upgrade the license count within a year or two. The upgrade path would suggest purchasing the upgrade up front will cost much less. For example, a 16SC License can be purchased today, and to upgrade later to a 32SC License will cost the initial purchase of the 16SC License, AND 80% of the 32SC License.
Nachteile
Would be great to see the ability to break office hours down beyond single days. For example, we have clients that have standing meetings on Monday from 11:00a to 12:00p.

- Branche: Design
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Easy to use, no hassle PBX system with enterprise reliability and small-business ease of use.
Vorteile
First off, this software successfully allows for administrators to set up multiple incoming SIP trunks from one provider. Predecessors such as Trixbox and Asterix had trouble implementing this feature without extensive customization. If you are looking for multiple trunks, this is the software for you.
Other options are the usual fare for a PBX - it's essentially everything users have come to expect from Trixbox or Asterix or other FreePBX software. The beauty is in the execution, though, as it takes almost no time to set up a system using this software.
Nachteile
Base licensing does not include some of the more advanced features that would set this apart from other software options. The need to pay for more trunks feels like a natural pay-gate, especially considering how much this feature is requested in DIY PBX communities.
- Branche: Konsumgüter
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
All in one place!
All in all a great program to utilize features that phones have. Other switchboards in the past that I have used had very little functionality and not the useful features that 3CX has.
Vorteile
-Everything about your phone communication is in one place. You can do web meetings, check your voicemail, see who all is on the phone or away at lunch. You can organize your day with your coworkers.
-It's on apps that you can put on your phone if you can be at your desk or if you can't take 20 minutes trying to figure out how to forward your calls to your cell on the phone itself.
Nachteile
-You have to know what clicking on certain things mean. In other words, don't accidentally click on a coworker's box if you do not mean to call them. I have been there a few times.
Antwort von 3CX
Thank you for your feedback. We're glad 3CX is proving to be useful for your business
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Decent VoIP Phone Software
Vorteile
The User Interface allows for a highly configurable phone setup that can be customized to your needs.
Nachteile
A major issue with 3CX is its reporting interface. Every report must be queued up and emailed for display. If running an analysis of phone data, you have to put in the parameters of the request, assign an email to send the report to, wait for the email to come in, and then follow the link to view the results. If you're trying to do a comparative report for any time range - and/or involving multiple phone queues, you have to repeat those steps numerous times. Compared to an interface that displays results inside the web portal, 3CX's process is extremely inefficient.